1. Copper Leaf Dental

    1. Copper Leaf Dental

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    Hoover, AL

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    Copper Leaf Dental

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Copper Leaf Dental

    Cavity treatment

    Crown cleaning

    Dental exams

    Copper Leaf Dental Photos

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    3 years ago

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    WISE Oral and Facial Surgery

    WISE Oral and Facial Surgery

    4.3(4 reviews)
    3.9 mi

    I had to get my wisdom teeth moved and was referred here from my dentist. The staff was so friendly…read moreand made me feel so comfortable and at ease before my procedure. They were available for any follow up questions we had after surgery. Would highly recommend.

    I am extremely disappointed with the lack of communication and follow-up from your office regarding…read moremy treatment plan. May 20: My consultation was scheduled for June 24, and I provided my insurance information at that time. June 24: My appointment was canceled by the office due to staff being out, with the next available appointment not until July 6. July 6: I was informed only after arriving that my insurance could not be verified, despite having been submitted 47 days earlier. After my consultation, I spent approximately 20 minutes locating my policy number and watched the information be given to Vickie. I asked if I should wait while my coverage was verified and was told there wasn't time to complete my treatment plan that day, but that I would receive a call the following day. July 8: After not receiving a call, I contacted the office. Vickie asked if I had found the policy number, although I had already provided it on July 6. I was then asked to contact my insurance company. July 9: I confirmed my insurance was active but still under my maiden name. I accept responsibility for that oversight; however, it could have been addressed well before my appointment had I been notified when my insurance was first submitted. I provided the updated information and was told I would receive my treatment plan on July 10. July 10-16: I received no follow-up. My multiple calls on July 15 and July 16 went unanswered, and when I finally reached someone by calling from a different phone number, I was placed on hold for Vickie and never received a return call. I understand that only one person prepares treatment plans, but repeated promises of follow-up without any communication are unacceptable. It is frustrating to feel as though I have to repeatedly pursue a practice with which I am prepared to spend thousands of dollars. Timely communication and honoring commitments to patients should be a basic expectation.

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    WISE Oral and Facial Surgery

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    Copper Leaf Dental - generaldentistry - Updated July 2026

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