Truth be told.... I'm loyal to a flaw... but my regular car wash was closed and this spot was only…read more1.2 miles further and open. Score! Wash was fast, free vacuums, free clean towels to use, free air freshener, and free dash wipes. Yep... I said free too many times.. But they pull out the stops. Say HI to Zeke and enjoy your new favorite car wash. Puppy approved.

Summary: Equipment-related damage followed by a failure to follow basic incident review or…read moredocumentation. I'm writing this to document a service failure at the Scottsdale Rd location just north of Thomas. My vehicle entered the wash in good condition and exited with a clearly visible, uniform pattern of horizontal scratches--approximately 18 inches thick--running from the driver-side headlight to the tailgate. What happened: An attendant who assisted me through the gate saw the vehicle immediately beforehand and confirmed it was undamaged prior to entering the wash. The scratches were noticed right after exiting. Damage details: The marks are consistent in height and direction across the driver's side, with several deeper scratches that are especially visible in direct sunlight. A professional detailer later confirmed the damage pattern is consistent with contact from an automatic car wash. Management response: A manager named Roger briefly looked at the vehicle and immediately denied responsibility without performing any inspection or creating an incident report. He stated that the "rollers are foam" and therefore could not cause this type of damage, effectively ending the conversation. No investigation was conducted. Resolution: I did not request immediate payment--only a formal review and acknowledgment of the issue. No refund was offered (not even the $11 wash), and there was no attempt to document or assess the equipment involved. I'm now facing significant out-of-pocket costs to restore the vehicle to its prior condition. For Scottsdale residents, the concern here isn't just the equipment--it's the absence of any established process to investigate damage or protect the customer when something goes wrong. Based on this experience, I would not risk bringing a vehicle to this location.

I absolutely love this place! I used to spend $120.00 per car wash. Granted that included the…read moreemployees doing the vacuuming. In these times, most people are trying to save money. I really don't mind vacuuming my own car especially if it saves me over $90 per visit. It is fast and easy. The vacuums are free. The staff is friendly! Bonus! If you are a person who likes to get their car washed on a weekly basis you should sign up for a membership because that will save you money too. It is so worth it!

Honestly this place has been my go to for years since opening. That being said the harassment when…read moreI decline the membership each time is out of control and I dread coming here. They try to make you feel stupid. With all do respect I don't think you want to play that game with me but I refuse to stoop to your levels. Need a new car wash spot asap. I get it I pay more but it works for me. I think today was my final straw I was very direct but polite and shared that I feel harassed when I come and hate it and the smug guy goes that's ok we'll do it next time too. This was all in front of my teenage daughter. She was so confused why that man was speaking to me like that. I'm embarrassed for this establishment but teaching my daughter we do not have to tolerate this abuse from men and we will take our business elsewhere. Shame on you.

They used to be so good. Guys are slow…read more My inside windows needed more attention. I expected more for $40.00 Dawn Scottsdale

My car recently had a paint correction. I brought it to The Thumb because it was a hand wash…read more When I picked up the car, I noticed swirl marks everywhere l--even the window trim. I am now taking the car back to my detailer to fix the paint. It literally looks like they used a Scotchbrite pad to wash the car. The wheels were a mess. I cant imagine they were cleaned. I had to wash them myself when I got home. Inside of the door jambs were all water spotted and looked unwashed. I cannot recommend The Thumb Car Wash.

I was impressed by this car wash from the start. I had just got back the day before from a road…read moretrip and had a lot of bugs stuck on the front of my car. A guy manually rinsed off my car before even entering the automatic wash. My car came out of the wash sparking clean! They offer free vacuums also. And the price was right!

Solid value and quality car wash for a drive through wash…read more Wash options range from $5-$10 with three tiers of car washes from basic, silver to gold and they also offer monthly subscriptions for Basic and Gold packages. In addition, your wash includes complimentary "sucky" vacuums post wash - love a good pun! Overall, no major notes and gets the job done for an express car wash. Of course not perfect for tougher or hard to reach spots, but gets the whip clean enough!

This is my favorite car wash in Scottsdale! The site is always clean and I love the set up.read more

I did a quick wash here and a pending $20 charge appeared in my account but then the wash final…read moreprice debited was $7. The display on the machine in the bay didn't show this unless it quickly flashed by after I ended the session. Users should know this; I'm not sure there was signage onsite listing rates. The place was clean and the equipment was decent.

Great work and friendly service! They do a great job and the wait is pretty short. A little hard to…read moreenter coming from the west on Thomas because of the median but we'll worth it.

I would give zero stars if it was an option. Incredibly rude customer service. I paid $55 for them…read moreto shampoo the seats and they didn't even wipe it down and were so flippant to me saying they don't do that. There were bugs still all over the car, and the vacuuming was horrible. I asked for a refund and they said they don't do refunds, after demanding one they finally did it. Do NOT go here

The car wash ripped off the fin covering the antenna on the roof of my car. When it happened during…read morethe car wash it was very loud and I knew something was wrong. The employees told me that they don't cover this kind damage. The cost just to replace the part is $350, on top of labor which would be a lot because it's a difficult timely to do my mechanic told me. I couldn't afford to fix and I shouldn't have to when the car wash ripped what was a well secured fin off my car. I ended up taking it to a collision center and having them use a panel adhesive to glue it together essentially. I can't go through car washes now anymore having to do it this way because now it will definitely come off. I wouldn't recommend this place, when the car wash causes this type of damage they need to cover it. Very disappointing, I should have read the reviews before going here.

I used to come here weekly. That ended after dealing with the manager, Davonte…read more This morning, multiple machines in the wash clearly weren't working. I'm there often, so this wasn't hard to spot. When I brought it up, the only employee on site, Davonte, was unbelievably rude. Instead of acknowledging an obvious issue, he insisted everything was "working fine," which was flat-out false. No accountability, no effort to help, just attitude. If this is how management treats paying customers, I won't be back.

I have had such trouble with the online service and being able to contact customer service but…read moretoday Jared was so much help and signed me up after my card had expired in less than five minutes. I was so happy.!!

This car wash is horribly run ever since circle k took over. Their machine is constantly broken,…read moreand even when it's working, it doesn't clean cars or dry them as well as competitors with a sinilar type of machine. Many times you will go to get your car washed and find out they are closed because it has broken down. They clearly have hundreds (if not thousands) of members, because it's so crowded when they are open. They way over sell memberships. But they still won't invest in getting a machine that breaks down less often! Cheapo turds.