Constant Surprise Bills Overshadow Great Medical Care…read more Dr. Geddes is an exceptionally gifted surgeon. He performed a hybrid spine surgery for me in August after extensive research, second opinions, and many discussions. His skill, professionalism, and bedside manner are truly outstanding -- and my surgical outcome has been tremendous. I can't praise him and the surgery center enough. It was shocking how good it was! Unfortunately, that outstanding medical experience is completely overshadowed by the Center's billing practices. There are multiple separate entities involved -- the surgeon, anesthesiologist, and facility -- each billing independently. Because Blue Cross Blue Shield would only cover the fusion portion and not a hybrid procedure, I personally paid ~$21,000 upfront of my own money. Despite that, I continue to receive additional, unexplained bills that don't match any of their original estimates. And my insurance company (Blue Cross Blue Shield) can't explain this practice's billing either. Repeated requests for an itemized billing statement have gone unanswered, even though Tennessee law requires licensed hospitals and surgical centers to provide one within 30 days. When I escalated the issue, I was belittled by a billing employee, who said something to the effect that it was a "privilege" to be operated on there (because my situation was insurance + cash which they apparently don't typically deal with) -- an appalling comment considering I paid out-of-pocket for half the procedure. NONE OF THEIR BILLS MATCH ANY OF THIER ESTIMATES so nothing ties out. Its a mystery where these charges are originating. And when you and ask for a format that shows it all - the answer is, "no". I was assured multiple times that I would not receive further bills. Yet, weeks later, I continue to get new invoices (today's surprise is $1,345.29 and is the 3rd, different amount mystery bill). The lack of transparency and accountability is unacceptable. It's clear their billing systems are disjointed and antiquated, spread across multiple legal entities that do not coordinate or communicate effectively. It's truly unfortunate, because the surgeons, staff, and facilities are top-notch. If their billing process were as excellent and transparent as their medical care, this would easily be a five-star review. But as it stands, the constant surprise bills, missing documentation, and dismissive attitude make this a one-star experience. They are forcing me now to have to spend more time and more money escalating this. Patients deserve both world-class care and honest, transparent billing.

I met my surgeon Dr Todd Grebner and got my knee replacement surgery sch7eduled right away!!!read more

I absolutely love this healing and wellness center and cannot say enough great things about it!…read more They are an amazing team who genuinely want to help you achieve wellness to be your best self. I'm incredibly thankful for all they have done for my kids who had mold issues and weakness in their brains. I'm so thankful to have found this place!

This has been a great experience for me. Dr.Koser and his staff have been amazing. I had back pain…read morethat put me out of work for months before seeing Dr.Koser

Dr. Koser reduced my debilitating 9/10 back pain from a severe L4/L5 disc herniation literally down…read moreto a 1/10 in 3 months via a combination of traction, physical therapy, dietary changes, and specifically targeted adjustments. This has allowed my body to heal naturally and thoroughly, avoiding surgery and saving me several thousands of dollars and future complications. In addition to being a true professional, Dr. Koser is also an individual of extremely high moral character and genuinely cares about the well-being of his patients. I am so incredibly grateful! Thank you, Dr. Koser!!

He might be a good chiropractor, but I wouldn't know because he has one of these super entitled…read morereceptionists who thinks they own the business because they've beaten down and nagged the owner into letting her dictate office policies. She was out of the office when I called to make an appointment, so my experience making an appointment was pleasant, but when my wife showed up for our first appointment, the receptionist was rude and hateful and went off on face mask policies (my wife can't wear a mask due to breathing issues) and would not listen to my wife or let her in the door. My wife left in tears because of this aggressively rude receptionist. I called to complain and she was immediately hateful when I told her how upset I was that she brought my wife to tears and nobody mentioned anything about any policies. Her response: "Well, I wasn't here last week". In other words, she's the only one who cares but as the gatekeeper, she thinks she can force whatever she wants. I've dealt with this type of "office manager" in the past (kind of like Dwight saying he's assistant regional manager). I'm just hoping if I complain loud enough and in enough places, the poor owner will find out how badly this over entitled Karen is hurting his business.

I have used this office for monthly adjustment and have always found them professional and on time…read more They have always been accommodating when I have messed up my back.

I'd give them negative stars if I could. despite telling me on the phone that they took my…read moreinsurance (and double checking with my insurance company that yes, indeed this was true) they charged me out of pocket when I got there (after driving over an hour and a half) and told me they no longer took my insurance. They also quoted me a 45 minute wait time when I arrived, yet after an hour when I asked how much longer they thought it would be, they told me 45 minutes. Totally incompetent front desk staff. Save yourself the headache and go somewhere else.

Wow!!!! Nicest people on the planet!!! We were in town for a wedding. They were so efficient in…read moregetting us in, examined, and diagnosed. Now let's see how quick the pharmacy is in filling the script.

I'm here in Tennessee again and I needed to be seen. This time I called my insurance to see where I…read morecould go. Thank God AFC was on the list. Walked in the lady at counter was very friendly and asked what I needed to be seen for. She asked if I'd been there before, yes I have last year. So they already had all my information. Nurse called me in to a room waited to be seen. After exam was told if worse in morning to call and they'd add another prescription then I was on my way with the first prescription. I truly like the staff here. I would still recommend anyone to go here.

Dr. Freedman did a great job with my toe nail last year. However, their office staff did me wrong…read morethis year. I'll try to just give facts and not feeling other than to say I'm frustrated. I first contacted their office back in January, I asked if I needed to get a new referral from the VA because Dr. Freedman had told me that I would not need to get one again. They made an appointment for me. I took time off from work, using sick leave to make this appointment. And I drove 30 minutes from Dayton only to find out their office person checked her schedule at 10 pm last night and saw that my referral was expired. And rather than send an email or a text message, waited until I was at the desk at 8 am. So, I am frustrated with they're lack of concern for my time.

I appreciated the professional treatment I got at Dr Bello's office. He and his staff were very…read morefriendly, answered questions, and made me feel comfortable. I highly recommend him for any toenail problems. He was actually my second choice, but should have been my first. The first podiatrist was hurried and actually left a burr on the border of my nail that got infected and stayed sore like an ingrown nail until Dr Bello removed it to my relief. if you have a problem nail don't hesitate to see Dr Bello.

In town on vacation when I busted my chin open rafting. Went to Chi Memorial and they had me…read morestitched up and out the door in no time! From the initial call to the nurse and nurse practitioner, everyone was extremely nice, efficient, and did a great job taking care of me at a very reasonable price! Don't ever plan on going back, but wouldn't hesitate to highly recommend them!

Stopped by at 7:50pm after my daughter was injured in a basketball game. The lady working up front…read morehad already put her coat on to leave. She said we aren't seeing patients tonight because we have a burn victim that's gonna take a while. You should just go to the hospital. What? So you turn patients away while you're open and recommend they go to your competition? Well, ok. This place totally whiffed tonight!