I went to this shop to seek advice about improving the water quality of my mature pond of twenty years stocked with about 40 goldfish. I was told to ask for chemical to improve the water quality and on arrival was advised to purchase a pump from the shop with light treatment for the water as one was not fitted.
To ensure this was correct advice, I asked for the pump to be fitted "at a HIGH COST" 5 minute job and that my pond could be seen. My money was taken at home without a receipt given and within 8 days ALL MY FISH WAS DEAD in consecutive days.
I returned to the shop for an explanation to be told "nothing to do with me" and the pump had nothing to do with there death. Further challenging this view Luke the manager said the water quality was too poor and they would have died regardless of the pump.
I explained the fish had been there for 20 years and while I am aware the water needed improvement it does not follow they would all die days after the pump is fitted and there was clear "cause and effect"
Cut a long story short there was muck In the pond which was visible and the pump stirred it all up killing the fish. While boasting of his many years experience, I asked if he is aware of this why was he so quick to take my money and advise this action. Then he became aggressive saying he could not tell seconds after boasting of his 20 years experience and wealth of knowledge.
This shop and customer service I received is a disgrace and no responsibility for poor advice and consequences of their service. He was adamant to blame me, even though 1. he advised the purchase and instillation of this new equipment 2. he came to my home saw the condition of my pond and installed the equipment.
3. boasted about his wealth of experience and his expertise.
Even the fish food sold to me was not eaten by my new fish purchased and later told by one other employee when I went back to see the owner/manager that that is mainly for winter and sold to me as they had no warmer weather one in stock.
He told me he would re-stock my pond and when I went back offered 15 tiny fish and wanted to argue how many fish I had even when I produced a photo showing my fish before they died. Poor advice, poor customer service and no trust in promises made.
Shocking experience and hope I never have one like this again! read more