This establishment truly knows how to ruin great memories. Even for an ELEVEN-year-old.
We had my daughter's 11th birthday party here on 11/4/2022. I paid for the 2nd to the last party pack and had to pay my deposit. Everything was booked and paid for. Upon doing that, the young lady made me aware that her party time would be from 4:30-5:30pm and to come 30 minutes earlier than the scheduled time to set up. Fast forward to that Saturday, I get there with 3 cars full of anxious excited children and our party room isnt even empty to start setting up. We literally sat from 3:30 to 4:50 waiting on our party name to be called over the intercom. We're at a normal table at this point with a birthday cake, balloons, bags, and etc. I literally had to go to the back where I was to check in at and ask the young lady if our party room was ready. She said " oh they didnt call you? ...you're in room 5 sorry about that" We set up everything is now going as it should. We had to hurry and eat the pizza because the pizza was already there waiting for us and the air is on HIGH. So that pizza didnt really have much longer until it started getting cold and tasted like cardboard. We're literally eating and trying to put skates on.
So we notice there is a door way in our party room and people are walking in and out of it going to the floor. Im so confused and getting pissed off because, people left their purses, belongings and etc in this room under little supervision. There are adults on the floor somebody ( me) had to watch over our things. Theres no door so ANYONE can walk in. SO! Its about 5:10-5:15 and some older white lady walks through the room. We're literally standing and talking and noticed her looking at our things and walking by into that room or hallway. Then she walks back and before I could say anything she tells me " yall got about 10 more minutes then you gotta pack this up...I got another party coming in at 6." So at this point, im done. I tell her " Uh no we dont we didnt get our full hour so Im staying my entire time. If you dont believe me ask the young lady in the back with the braids" She then tells me" well im gonna give yall 10 more minutes then after that you gotta go." Not gonna lie if her delivery was professional, I would have left then. Im tired, ready to go. I could have waited in the lobby for parents to show up but no. I tell her she need to learn how to talk to people because her delivery aint it, Ill decide when I leave. Shes like " whatever" and Give me the " shooin" motion as she walk off, because I wanted smoke at this point. I marched to the front asked where HER manager was and the young man told me he was one of the managers. Shes a manager and he was too. I told him what happened. He simply stated to me " i truly apologize for that, you can stay til 6:30pm ...next time just notify me" I said ok and went to watch the children skate. 6:15 the bussboy come in and start touching food and Im like "uh no" young man up front gave me until 6:30 ima ride it out and we'll move." He said that he was told to start cleaning, which is understandable...hes doing his job. I wwent back up front and asked the young man if he could explain to his co worker ( the older lady) what he told me, so that we could all be on the same accord. He said he is going to talk to her, please let him handle this. I did. He said SOMETHING to them she had her arms folded but the entire time, the buss boy putting drinks on the cleaning cart and moving things. My cousin literally had to tell him " hey! do NOT touch our things...if you see our purses right here dont touch that. because I can make something come up missing and you'll be at fault" He proceeded to throwing the pizza away, didnt ask us " hey do yall want this?" or anything just threw it away lol. Then he went on to say " well she IS the manager" Not gonna lie before I knew it I said " Sir i dont give a f*ck who she is, she dont own this m*therf*cker so she has a boss too...and NOW i wanna speak to him" He said "well shes something like a big boss" Im like " excuse me who are you?...why are you talking to me?" So then I go back to the front to get the young man who stated he'd handle this...let him know whats going on...from the BEGINNING and told him this party aint even over and we paid for it in FULL and got half-assed service. I want my deposit back. He made me aware that he would give me my money back and apologized, I came off as irate but I did advise him that my issue was with her and her professionalism. She ruined a perfect experience for my child on her birthday...thats not ok. He stated he understood, advised me that although I paid with a card, he would refund me my money back in cash. I told him I was ok with that I just want my money so I can go and never return. I knew he was with the sh*t when hekept coming to me asking if he could give me free skating passes and walking around slowly as if hes trying to think of a masterplan. read more