Recently relocated to Williamson County and was fortunate enough to make contact with Steve Emley…read more Steve took care of all of our home and auto insurance needs. Found him to be professional, thorough, efficient and a pleasure to deal with. Would not hesitate to recommend him highly.

From the owner: We are a family owned independent insurance agency based in Franklin, TN…read more The mission of Johnston & Associates is to provide the most comprehensive insurance solution for our clients - with an eye on your bottom line. As an Independent Agency we'll make sure you get the best insurance - at the best rates. And no one beats our package discounts! We take great pleasure in creating an efficient and friendly customer service experience. At Johnston & Associates, we're not only committed to earning your business, but to keeping it. Our agency serves the community by valuing and honoring the people who trust us with protecting their assets - our clients. We believe in being a positive influence in our community. Scott has given his time to several local ministries including Restore Ministries, Second Harvest Food Bank, GraceWorks, the Nashville Rescue Mission and the Family Foundation Fund.

I recently moved from NYC to Franklin and needed to quickly find short-term health insurance. Not…read moreonly did Zac find an affordable policy that was perfect for my family, he did it in a day! He is great to work with and has a wide portfolio of products and knowledge. We will definitely work with him again and really appreciate his warm welcome to the community!

From the owner: Zac has been serving customers and building relationships for over 15 years. His attention to…read moredetail and a genuine heart for people help him continually exceed his customers' needs and expectations. While Health and Life Insurance is his profession, his passion has always been financial freedom, which is why he is so excited about Private Family Banking where he can blend his passion with his expertise. "Having a financial vehicle that serves today's financial needs, builds for retirement, and perpetuates a lasting inheritance for your children, all using the same money in the safest tax sheltered financial vehicle available is the perfect recipe for financial freedom. I want to help others build a Legacy. This is the best vehicle to get us there."

Working with Rob has been a great experience! He answered all my questions, helped me get the best…read morecoverage on my home and car, and was prompt to respond. He was knowledgeable and friendly and I highly recommend their services!

I've done my business with Chris Jones for several years now. I was previously with GEICO and…read moreChris' agency up and called me one day to tell me what my auto-insurance rate would be with them (a BIG decrease from what I was paying), and I have ever since been with them. I now also have several other policies I've moved over to them (because it is comparable/slightly cheaper with State Farm and just more simple to have it all under one roof). I've been very pleased with all the service I've gotten from Chris Jones and his office! I highly recommend reaching out to them if you are with one of the bigger, commercial insurance companies just to get a quote. Even if you are with another company, I think the friendliness and kindness of the associates that work with Chris are worth switching agencies.

Fantastic experience with these guys. I had any questions answered & I was given many different…read moreoptions for the needs I had for my insurance. The best part for me is when I had a question about my home insurance transfer & my escrow account I was given the answer & that's when my agent was out of office. He also followed up with me a couple of days later to make sure any issues had been taken care of & that's just him following up without any other type of phone call from me.

From the owner: Brentwood Insurance Group is a full-service property casualty and life insurance independent…read moreinsurance group located in Brentwood Tennessee. Our flagship carrier is Erie Insurance Group. For those who qualify, (ERIE) is a highly sought after preferred carrier. Erie is rated A+ by A.M. best.

Had a 10 year relationship with an agent/broker that was phenomenal and got me through a few claims…read more& changing of policies when needed, I always felt like he was transparent and eager to find me the best available rates; however, when he retired, the new agent proved to be unhelpful as he was slow to follow up with my outreaches and when we did speak he was not very warm/friendly and seemed to take no initiative to get to know me or express support for my situation/need which was a stark contrast to my prior experience. I did finally hear back from another person at the company to transition out as I found someone elsewhere who was able to get me better rates. Who you are working with really shapes your experience at this company.

I appreciate when companies treat all customers with courtesy and Kevin goes above and beyond…read morealways for his customers. I had to relocate quickly for work and needed renters and auto insurance in a pinch and Kevin got me the best company and rates all in my timeframe. I then purchased another vehicle and Kevin again answered promptly and kindly each time emailing me estimates on two potential vehicles and then happily updating my policy for the vehicle I purchased. Thank you all for making moving and insurance less stressful.

Hit by a Trexis insured driver on April 30th. Myself and the other driver were cordial with each…read moreother, exchanged insurance info and got a police report filed. Got home and called my insurance company. Then I Google "Trexis insurance reviews" and my stomach sank. Gotta admit, its very sketchy for an insurance company to have no social media presence in this day and age. I braced myself for a hassle, and accepted that I might have to file through my own insurance. But honestly, things with Trexis went fairly smooth. They sent me a link to a website through which to send photos of the damage. Within a week, the vehicle was declared a total loss, and the claim was forwarded to their total loss department. Made me a very fair offer. Minus one star because things were kinda drug out at this point, and I had to act as a go-between between Trexis and my loan company more than once to get things moving. Not sure on which end the miscommunication was happening, but somebody definitely dropped the ball more than once. But in the end, all was resolved. Finance company received the payoff on May 25th, and I received a check for the balance two days later. Not the smoothest of procedures, but far, far better than I'd feared. Calling it a win. Edit - I feel I should point out that I have a family member with a spare vehicle that I was able to borrow, so I didn't bother with trying to get a rental. That may have played into my positive experience. Not changing my star rating, because thats based upon my own experience, but in the name of full disclosure, I thought I should clarify this point.

I had an accident involving a TREXIS insured driver, worst customer service I ever dealt with. They…read morewould not answer emails or return phone call. They shorted me on the payment. If there was a lower then one star rating I would give it.