I had my 2nd child with Diana Health in 2023 and now am about to have my 4th there. I had my 1st child in Nashville at St. Thomas & a Dr. from Heritage Medical. After having a less than ideal experience, I switched to Diana mostly because of Dr. Sizemore & Dr. Kellett. I was told they would be able to give me the best chance at a vbac (which I was able to successfully have because of Dr. Kellett & Diana Health). The practice has grown A LOT since my first visit in 2022, the waiting room is often packed but they still are efficient. I drive from Nashville to Smyrna which isn't too bad (20ish min) as long as I plan my appointments around traffic. Diana Health is often on time for appointments. There's been a few times a doctor has been delayed, but it's rare. I've probably had 60 appointments across 3 births and this has maybe happened 2-3 times. The doctors at Diana health are great - I've had Kellett, Sizemore & Grimm. They have 2 new doctors that I haven't had any experiences with. The midwives are really hit or miss. I've seen a lot of different midwives because I often schedule appointments based on time vs provider. I've found the midwives that have had children to be MUCH better than the ones who have not. I've had a few weird experiences with midwives so now I go to their profiles online to make sure they have had kids before I schedule. The ones who haven't have induced unnecessary fear & I think some of it is the difference between reading something in a book vs actually having the experience of being pregnant. Obviously there are probably great providers who have no kids vice versa but I don't have that much time to figure it all out. My experience with the ultrasound techs is great. I really like the women I've seen and they are kind, fast & overall pleasant. My experience delivering at the hospital has been great with the nurses and whatever midwife/doctor is on call. I've had some issues with insurance and billing. It's frustrating but I've been able to work them all out eventually. I don't feel like this part is better or worse than any other medical office. Overall, I'd recommend Diana Health. I truly believe everyone there wants what is best for me & my babies. They are collaborative & supportive of my choices. My only complaint is their online system for checking in and billing. It sends a truly unreasonable amount of messages about payments or saving a card on file. In the past the person at the desk just had me pay before my appointment when checking in, which feels more reasonable. I'm not going to save a card on file, there are too things that get messed up on the billing & insurance side. I have gotten 1-2 messages a week for the last 25 weeks. read more

[[HIGHLIGHT]]I felt very well taken care of.[[ENDHIGHLIGHT]] It has a calming, welcoming atmosphere. [[HIGHLIGHT]]I did not feel rushed.[[ENDHIGHLIGHT]] read more

the doctors are amazing there ,[[HIGHLIGHT]]billing department on the other hand doesn't even answer the phone[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]they dont answer messages on the phone if there was a billing mistake ,they only answer when you have a bill due and they get paid[[ENDHIGHLIGHT]]. otherwise you are being ignored .[[HIGHLIGHT]]customer service is the worst![[ENDHIGHLIGHT]] they billed my insurance twice incorrectly and never admitted they did that. now they are charging me 55 for the copay when it's supposed to be 30 and there is none to fix it .They dont answer messages ,the phone ,just ignore the problem ! read more

[[HIGHLIGHT]]I have had the most incredible experience here.[[ENDHIGHLIGHT]] They are smart and competent midwives and OB's. [[HIGHLIGHT]]They actually let you build your birth plan and respect all your preferences as long as you research and understand your risks.[[ENDHIGHLIGHT]] Even though I had some mild complications they let me have a natural birth and monitored me remotely so I could move around but still feel like they were looking out for me and baby. [[HIGHLIGHT]]It was a phenomenal birthing experience I felt so respected.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then after birth when I had some complications postpartum they discussed the options and respected my decision for how I wanted to proceed without treatment despite their standard path forward.[[ENDHIGHLIGHT]] This made me again feel heard and seen. [[HIGHLIGHT]]Dr Kellet genuinely cares about his patients.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Every one of the midwives I engaged with over my pregnancy I would 100% recommend, especially Holly Williams and Amber Anderson as they were with me through my birth at the hospital and let me be alone with my husband and my midwife through the entire labor and came in right when my baby came.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]For a hospital to let you birth alone, like you would at home, is just saying so much about how much they honor and respect your birth plan and preferences.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you Diana health![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]after having a very difficult time in the beginning and speaking to the office manager about a situation with their call center I can confirm that I found the actual office, staff and the doctor to be very helpful, thorough, friendly, and have a genuine sense of compassion.[[ENDHIGHLIGHT]] I would recommend them for any women health issues. read more

They are probably fine for birthing type services. If you have gynecological needs though? Just run. [[HIGHLIGHT]]They told me over the phone that I had an aggressive cancer (I was home alone without support)[[ENDHIGHLIGHT]] then they brought me in to have me pay for yet another appointment just to tell me they were punting me elsewhere. read more

There's hardly ever availability for appointments...they are VERY understaffed. Even if it is an emergency, they might not have openings for a week or two! How is that even ethical?! Also, if you show up to your appointment late, they'll make you reschedule for weeks later, BUT if you show up 15 minutes early, you usually have to wait ON AVERAGE 45 minutes to an hour until they bring you back. One other issue is that most of their availability is for a man, and who wants a man to see their female private parts?! No wonder he has so much availability... read more

so i actually thought I loved the place until [[HIGHLIGHT]]I experienced Dr Walker for an IUD insertion. i understand it can be painful but when I asked her and the nurse (and my normal provider Makayla Blaylock who I've felt good with and patienrly cared for and informative who said they could advise) I was basically blown off... i accepted their insistence it was no big deal and I have a high pain tolerance from multiple ovarian cysts rupturing without medication so I figure I could handle it.[[ENDHIGHLIGHT]] Dr Walkers bedside manner was terrible, but I thought maybe just an off day for her I'll roll with it. I screamed multiple times during the procedure, again I'm not vocal with pain generally. I've survived breaking my femur and so many broken bones and all kinds of procedures and injuries and I'm always told I remain eerily calm by loved ones and medical professionals. My deep tissue masseuse has teased that I must like pain and that I get my moneys worth for how much sensation I can endure. [[HIGHLIGHT]]Again I was prepared for pain and asked about management following and during and was told to ibuprofen which I explained my stomach doesnt do well with antii inflammatory drugs, no other recommendations or rx was made.[[ENDHIGHLIGHT]] I apparently had a little more bleeding than normal so she made sure it slowed and said it was more than a pad an hour to go to the er. They removed the tools and said to get dressed, no downtime to catch my breath or anything. I've gotten better care from piercers at tattoo shops. I then proceeded to barely be able to drive home and called a friend to please come as soon as possible as I couldnt stop shaking or crying or screaming as the waves hit. [[HIGHLIGHT]]The next day I still couldn't walk, barely able to go to the bathroom by myself. I messaged them and they said it's normal.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I stated that I would have liked to have been warned if these extreme side effects were normal as I would have made plans appropriately, especially specifically asking about such things.[[ENDHIGHLIGHT]] Apparently she is a midwife as someone who has helped loved ones deliver I don't think she should be around anyone pregnant or laboring. I'm undecided if it's the facility as a whole or just this provider but I would avoid her at all costs and honestly hope she furthers her education and compassion if she intends to continuing to practice. I also think she should have an iud inserted as I doubt she has experienced it, or maybe I'm just special. I am 5 days out from the procedure and still experiencing sharp waves of pain and suspect I may have displacement or an issue but since they denied that possibility I will either go to the er or find another provider who can see me soon to check and hopefully at least provide pain management in the interim or something because heating pads, little to no movement and pushing the limits of how much Tylenol I can take aren't cutting it. [[HIGHLIGHT]]Again if there had at least been a real conversation about my concerns, awareness around me feeling prepared for any of these symptoms, as little as telling me to take a deep breath or allowing me to lay for 5-10 minutes and I wouldnt be warning again the provider Herself as i understand this procedure has a diverse effect and can be painful but I feel completely unseen, blown off and uncared for by that particular care team.[[ENDHIGHLIGHT]] read more

AMAZING childbirth education class hosted by Amanda! I learned so much about everything from natural induction techniques, stages of labor, laboring positions, and post partum care. Amanda was very knowledgeable and made the class very interactive and fun for my husband and I. Highly recommend! read more

If I could give ZERO stars I would! My appointment was at 11am. There was a wreck on the interstate, so I called them at 10:15am, to let them know I MIGHT be late. The office was over an hour away from my house. I left at 9:30am. After letting them know, they told me to call back if I was going to be more than 15 minutes late. I arrived in the Tristar parking lot, at 11:00. I tried calling over 7 times, as I couldn't find the office. I finally got them to answer at 11:09. I ran to the back of the hospital, and entered the wrong Diana Health office. The front desk coordinator told me she was letting them know, and it was right down the hall. That was at 11:15am exactly. The front desk coordinator confirmed that for me afterward. When I called them at 10:15am, they told me as long as I was here by 11:25 they would take me. Well...they in fact did not! They checked me in, had me sit for about 5 minutes, then told me I would have to reschedule. If 11:15am wasn't acceptable, they should have told me that when I called at 10:15am. It would have saved me over two hours of driving, and 30 dollars in gas. I understand I was late(due to a wreck), however, I called them an hour in advance, tried calling multiple times to get the office location, and was inside a Diana Health before 11:15am, and inside the correct one at 11:15am. All of which I was told would be okay. I was only told I wouldn't be able to be seen, IF I would be LATER than 11:15am. Waste of my time and money! They don't care about their clients, the way they pretend to. I worked in a very busy Dr. office, that was unacceptable for me. Don't let their fancy marketing fool you, it's not worth the extra money it cost to go. Vanderbilt Women's Clinic is 10,000% better and cheaper, better service for less money!!!!! I have screenshots of all calls, and they are time stamped! read more

Great experience with the midwives and nurses here. 100% will be using them for our second child after a bad experience with a home birth company in Franklin read more

These women are absolutely disgusting and will deny medical care due to "guidelines" as an excuse for being predjudice. For this medical establishment to have a main goal of helping all women, they do not actually mean it. They are incompetent of giving care to all women for all backgrounds to say the least and aren't willing to say they are not equipped. Save your time and go a reputable place like Vanderbilt. This place is new and simply appealing to the eye to draw in patients that they choose. The aesthetic of Diana Health is just that, an aesthetic. The establishment, it's so called doctors, and staff are simply ornamental. The fake friendly customer service is tacky and most companies would like to grow not just because they get the money but because it would build clientele and revenue. If this facility denies you it is a blessing if they aren't prepared to take care of what issues that may come with labor and delivery and all women they most certainly are not worthy of trust of caring for a child, or simply managing women's health. Choose wisely. read more