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    iCare Transportation

    iCare Transportation

    1.0(1 review)
    2.4 mi

    i got into one of their vehicles, and said that i was running late to my following appointment…read more their driver, Patrick, was rude, condescending, and proceeded to offer to take me to my stop first only to then take back what he said and pick someone up instead (who was in a wheelchair, another fact that he didn't disclose). i told him to only make the stop if he could be confident that he can pick them up in 2 minutes. he promised that he would only take 1, and proceeded to take around 5 minutes. as someone who could have been dropped off first and then have patrick make it to their following pick up 3 minutes before the promised time, i found it very hard to believe that basic human courtesy was not extended in this aspect. he also tried to blame it on mtm's system of giving them a suggested pickup time, to which i said okay. i'll call your boss michael to make sure this doesn't happen to other riders again. so i called them, only for patrick to keep interrupting and raising his voice at me while other passengers were in the car. at some point, we were all quiet and then he brought up the issue again to try and push the responsibility to someone else. he then claimed since my final destination was not marked as an appointment in the system that he wasn't at fault for making me late. i wish i wasn't nice and said to him to make the stop only for him to take advantage of the fact and omit key details like the people he needed up had wheelchair needs. i also detest the fact that he kept trying to push the responsibility. originally i was only going to bring up the mtm system being at fault for suggesting a pickup time that was not consistent with the will call feature, but now i also need to file a complaint about the driver patrick, who was rude, took back an offer, and refused to accept responsibility for his decision making and omission of key facts. i hope this company no longer works in this business if this is the level of professionalism displayed.

    From the owner: For over 11 years, we’ve proudly served our community with safe, reliable, and compassionate…read moreNon-Emergency Medical Transportation (NEMT) services. Our wheelchair-accessible vehicles are clean, comfortable, and meticulously maintained to ensure every passenger rides with confidence. What truly sets us apart is our team — safe, professional, courteous drivers who go above and beyond to assist each customer with care and respect. Built on a foundation of safety and compassion, we strive to deliver excellent service on every ride, every time.

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    Core - medicaltransportation - Updated September 2026

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