People say they are snobbish,I have had great experiences with them!…read moreHelp with transition from LCU to All One!

They have become real shady with some of their business practices and agree with everyone else…read moreabout the snobby attitudes.

This is what Banking should feel like. No Lines and greeted with numerous smiles and knowledge…read more I just left the Mill Street Branch in Worcester and immediately was escorted into Angela Maher's office. Angela went above and beyond to explain my new business relationship with a premier Bank. I now remember Angela form her stellar performance at TD Bank. TD Banks Loss is Bay States Gain.

Friendly staff, great account options to choose from, and easy to work with! We walked in and were…read moregreeted right away. We were looking to open an account close to home. Lauren explained the best account after we told her what we wanted, and we got an ENTIRELY FREE checking account with rebates, cash back, and no hidden agendas. If you swipe your debit card often, then this is the place for you. You get cash back if you do 12 or more debit swipes a month. All the other Banks penalize you if you do too many. This bank is encouraging it!

My husband and I visited the branch yesterday to make some administrative changes to our accounts…read more Both Tyler and Rebecca were very nice and thoroughly professional. They explained things well and enacted the transaction smoothly. Thank you.

-zero. Do everyone a huge favor and close The Holden Ma. location. CONSTANT EXCUSES, not staffed…read moreproperly, can't even keep the atm's working. Have to have an appointment to close an account. No customers in bank, except a young male teller. He fits right in with Bank of America useless with a attitude. He could have closed the account. Someone should inform him he is just a teller, you know a minimum paying job that doesn't require any experience. Thirty plus years with that bank, and they have the audacity to treat CUSTOMERS that way.

I have been banking at the Holden branch for over 20 years. I always get a warm and personal…read moregreeting every time I walk in the door. Over the years I've gotten sound advice when needed and never felt pressured. I've gotten immediate help when my account was hacked. I trust the bank and the Holden employees implicitly.

After being reported to the FDIC and the Mass Division of Banks.... neither organization did a…read moredarned thing about their behavior. This means none of our organizations are working for us and care about what the banks are or are not doing. The banks can do as they please and you are just their to pay for their executives fancy homes. This is not acceptable.

I wouldn't recommend this bank to my enemies, seriously, they have never done anything to be…read morehelpful since I made the mistake of opening an account with them. the app is about as useful as a back pocket on a tee shirt, when you try to use the app it makes you open the device settings to accomplish nothing and then you go back and get the same result...... not helpful. They charge you a $3.00-$3.50 for using an atm that is not theirs but you just try to find one of those around you and see how you do. Als if you want a savings account you should plan on paying for it.....dearly. Just saying, I don't want you to make the same mistake I did by banking with this institution.

Incorrect Interest Calculations - I have been trying now for four months to get a straight answer…read morefrom Santander Bank on how they calculate interest. When I received my 1099-INT for 2023, the amount of interest was wrong. I can't find anyone at the bank who knows how to correctly calculate compound interest, and all I receive from them is a runaround. I have serious doubts that I will receive the correct amount of interest when my CD matures later this summer, since the interest I received in 2023 was much less than what I should have received when correctly applying the compound interest formula.

I thought banking institutions that actually offered good service and cared about your particular…read moreneeds were extinct until I stumbled across AllCom. I had no familiarity with Credit Unions, so I started doing some homework. They offer all the banking services you need - online banking, fixed rate credit card, debit card, checking & savings, car loan, etc. All your deposits are insured/back up by the federal government up to $250,000 in a similar fashion to FDIC through the NCUA. All of the staff at the branch on Park Ave have always been very friendly and easy to deal with. I had gotten used to the attitude of the big banks, assuming that was basically the only option available. I'm glad to learn that's not the case. I highly recommend AllCom Credit Union to anybody in the Worcester area who wants to be treated like a human being when handling their banking & financial matters.

From the owner: AllCom Credit Union is your premier source for your home loan, mortgage, car loan, and other low…read morerate banking needs. We also provide online banking access, VISA credit cards, auto loans and much more.

Great bank with old-fashioned customer service. Real phone numbers that connect to real people…read morewithout the big-bank runaround. Great in-person service without an appointment. And, the people are always there to help; in fact last week the branch manager came out to help me. They also offer free checking and savings, with no minimum, and the interest rates on interest-bearing accounts are about equal to or better than other banks. Another plus is that they do a lot of things for the local community. This is the bank I recommend to others in the area looking for a banking relationship.

I've had three banks and this one by far has the best policies. I love that with my checking…read moreaccount getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.

I have been a member for 5-10 years, and I really like this bank. I have an account at another…read morebank, and this one is much better. Better rates on CDs, easier to renew at CD (when it matures) at the same or best rate. It defaults to the best rate at the same term. My other bank moves you to a lower interest rate by default unless you go in. You don't have to wait long when you go into the bank in person for something, and everyone I've dealt with has been pleasant and competent.

I went to get a loan the teller was red eyed I think they where high never again don't recommend.read more

Maria from the Hudson Branch is very helpful. Every time I come in she would acknowledge me by name…read moreand answer any questions I have about my banking needs. Making a smooth transaction each time.