without a doubt, the best people and banking system in the entire area. I am forever. Grateful to…read moreKassi Simpson, who expedited an auto loan for my son. I have used her several times in the past for loans it's fast, friendly and easy.

The experience I had at NBKC was phenomenal Jessica Franke answered questions with knowledge she…read moreknew exactly what she was doing. always easy to contact, and she took her work home with her. GREAT JOB JESSICA FRANKE

I inquired about a home loan for some land out in Kansas and when Jeff Hiller called I accidentally…read morehung up (he called in the middle of the day I was moving the phone and accidentally pressed the button) and this guy gave me less than 50 SECONDS to call him back before he gave me a ride text. I will never work with this company again as I've never met such a short tempered and unprofessional employee over a simple inconvenience.You can read the text for yourself and here's a the screenshot of the call record that he didn't even wait a full minute to text before I was calling back.

Matt has been resolved many issues for me and he always has a smile…read more Mary Ann is so pleasant and helpful.

A year of frustration with my debit card. It works everywhere but at the Commerce Bank ATM. Back to…read morewriting checks for cash. Moving to a bank whose ATM works with their debit card.

After being a customer for 15 years Security Bank aided Straight Talk wireless in ripping me off of…read more$250. Before Xmas 2025 I ordered a locked Iphone and 1 month service. Did not arrive. Call center for Straight Talk in a foreign country. No help, no order number, no invoice, nothing. Went to Security Bank and was told no problem but I needed to wait 30 days to report. I purchased same thing at Walmart since it was Xmas gift. After 30 days I went in to bank and filled out affidavit. A week later Security Bank sent letter saying I was denied and was just out the money. What about the month of service for the phone that was never received nor activated ? Sorry, you are just out. What kind of bank does that to a 70 year old long time customer? You have zero protection if you use Security Bank debit card. My new bank said that should never have happened.

I would like to thank PJ at the Woodland office for helping and going above and beyond with my…read moreaccount.

I've moved around a lot in my 73 years and have used many banks. Bank of Prairie Village is by far…read morethe best! It's so easy and personal to deal with them. I've met Dan the owner and he's a fine gentleman. All of his employees are very nice, professional, helpful and it's easy to think you're part of their family.

I recently moved to this bank because I was tired of just being another account at my big-box bank…read more All of the "tellers" are sit-down, as in the traditional banks of yore. Despite the fact that it's a small, local bank, its ATM cards can be used for deposit and withdrawal at any US Bank ATM without surcharge. Can't say enough about the customer service and attention I get here. Am very glad I switched.

Big thanks to Luis and Freddy who have got to be two of the nicest, most helpful people I have met…read more Got an account opened quickly, with good advice and good humor along the way. Much appreciated!

terrible customer service. won't bank here again. new regime change in management is not for the…read moregood. got plenty of options in banking so you lose! wouldn't recommend this branch to my worst enemy!

I had an extremely disappointing experience at the Bank of America branch at College & Antioch in…read moreOverland Park, KS. I came in to request a tax document (Form 1098) for a mortgage that had been closed in January. Since my online access had been deactivated when the account was closed, I was instructed by a Bank of America mortgage specialist over the phone to visit a branch, where they could email the document for the staff to print. When I explained this to Branden Johnson, the Finance Center Manager, he immediately told me it wasn't possible and repeatedly interrupted me when I tried to explain that I had already spoken with a representative who confirmed it could be done. He was dismissive and seemed uninterested in helping. At one point, instead of offering a solution, he told me I could drive 20 minutes to another branch where a mortgage specialist might be available--completely unnecessary, since he ultimately was able to receive and print the form at his own location. It felt like he was looking for every possible excuse not to help. After calling the mortgage team again to clarify, they confirmed--again--that they could email the form to the branch and even offered to speak with Branden directly to explain the process. He refused to take the phone, which I can understand from a policy standpoint, but instead of offering any helpful alternative, he continued to act rudely and unprofessionally. When I asked for his email so the form could be sent directly, he simply said, "It's on the business card in front of you," rather than engaging with the situation or assisting further. Eventually, the document was sent to him, but instead of helping me, he told me to sit and wait 45 minutes for someone else to assist--even though the bank was not busy and he could have printed it himself. This felt unnecessarily punitive, especially considering I had just demonstrated that he was wrong about the process. Thankfully, another employee eventually helped me and printed the document in just a few minutes, but the overall experience with Branden Johnson was frustrating and unnecessarily difficult. I rarely leave reviews, but this interaction was frustrating and unacceptable. Bank of America should expect better conduct and customer care from someone in a leadership position.

The staff at the 121st & Metcalf, Overland Park, Kansas branch, even though the bank is big,…read morebeautiful stately looking building when you get in side almost all of the staff makes you feel really important and cared about, even if you don,t have a great big deposit. The coffee and treat bar just adds to that welcome home feeling. I would like to say thank you so very much in different ways but i am not sure what the protocol of your organization is. If I were one of your PR people I would for sure guide clients to that bank (branch). It just seems like they want you to have a warm and happy experience while your there. Thank you staff for making my banking days pleasant, Jeannie

From the owner: We're so much more than a bank. We're a financial services partner for consumers, businesses and…read morewealth clients. While our origins are humble, we've grown alongside our clients for over a century. We do business one client at a time, focused on delivering thoughtful expertise and tailored advice because we know that when our clients succeed, we succeed. We have unwavering confidence in our ability to build strong relationships, provide diverse expertise and services, and invest in the communities we serve. We go above. So you can go beyond.

What a pleasant surprise! I stopped in here to kill some time while I waited for a friend. It's a…read morecombo bank and cafe, so not the coziest vibe but there's still a ton of comfortable seating. You should know that you get a drink discount if you use a capital one or discover card. I ordered a honey lavender latte. It had great flavor, but next time I would ask for it half sweet. They also happened to be doing samples so I tried a pretty solid cheese danish and a tart cherry matcha tonic. The matcha tonic really blew me away, I hadn't tried anything like it before! Madison was especially friendly and helpful with making recommendations. I will definitely keep my eye on this spot if I ever need a place to get some work done!

I always have a good time here, from the coffee to matchas to the pastries. My latest craze is…read morematcha. They have this spring one called cherry vanilla matcha. It's perfectly sweet and tasty with the matcha. I also love their signature drink lavender honey latte. Get it cold, so good. You can sit and sip or play games while enjoying your drink too.

Came in first thing in the morning to setup an account. Very friendly greeting the moment I stepped…read morein the door. Attentive service and patience from the banker I worked with as well. Definitely recommend.

so I've been trying for a year and a half to access my mortgage account that was in my sister's…read morename for the past 12 years. She passed away in 2022. I have always made all the payments. Through legal avenues, I was finally able to get my name on the mortgage account. However, I am now told that I am not allowed to have mobile access to this account. I can only receive a monthly mortgage statement via USPS mail and no transparency of where my money is going, where it has gone, or anything related. I have spent thousands on legal expenses, only to be denied every step of the way. I will never, and I mean, never, use Chase Bank for anything! This situation is ludicrous.! They can send me a monthly bill that of course they expect me to pay, but under no circumstances, can I see where my money is going. It's absolutely astonishing.