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    7 years ago

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    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (14 reviews)

    terrible customer service. won't bank here again. new regime change in management is not for the…read moregood. got plenty of options in banking so you lose! wouldn't recommend this branch to my worst enemy!

    I had an extremely disappointing experience at the Bank of America branch at College & Antioch in…read moreOverland Park, KS. I came in to request a tax document (Form 1098) for a mortgage that had been closed in January. Since my online access had been deactivated when the account was closed, I was instructed by a Bank of America mortgage specialist over the phone to visit a branch, where they could email the document for the staff to print. When I explained this to Branden Johnson, the Finance Center Manager, he immediately told me it wasn't possible and repeatedly interrupted me when I tried to explain that I had already spoken with a representative who confirmed it could be done. He was dismissive and seemed uninterested in helping. At one point, instead of offering a solution, he told me I could drive 20 minutes to another branch where a mortgage specialist might be available--completely unnecessary, since he ultimately was able to receive and print the form at his own location. It felt like he was looking for every possible excuse not to help. After calling the mortgage team again to clarify, they confirmed--again--that they could email the form to the branch and even offered to speak with Branden directly to explain the process. He refused to take the phone, which I can understand from a policy standpoint, but instead of offering any helpful alternative, he continued to act rudely and unprofessionally. When I asked for his email so the form could be sent directly, he simply said, "It's on the business card in front of you," rather than engaging with the situation or assisting further. Eventually, the document was sent to him, but instead of helping me, he told me to sit and wait 45 minutes for someone else to assist--even though the bank was not busy and he could have printed it himself. This felt unnecessarily punitive, especially considering I had just demonstrated that he was wrong about the process. Thankfully, another employee eventually helped me and printed the document in just a few minutes, but the overall experience with Branden Johnson was frustrating and unnecessarily difficult. I rarely leave reviews, but this interaction was frustrating and unacceptable. Bank of America should expect better conduct and customer care from someone in a leadership position.

    Umb Bank - banks - Updated June 2026

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