Long waiting times and doctors that don't give you the time of time. Unfortunately, my appointment took quite a lot longer then I would've wanted. The waiting times were simply absurd, your brought into a room, your nurse checks your vitals, then your just sitting there bored, stare at the wall or something for the next what felt like thirty minutes. Better get a book out or your phone. And then the doctor was super nice. She cared for me of course, that's why I'm giving such a high review despites the problems. Unfortunately doctors here aren't given enough time to spend with their patients. She literally said to me that she just can't spend more then a few minutes with me. So yea overall, it was an okay experience. But they should schedule appointments better and not overwork these doctors and allow more time between appointments to spend talking and discussing your medical history and what's really bothering you. I personally prefer to talk my doctor's ears off about my problems. I have so many conditions it's absurd. Maybe it's just me, but I felt like I wasted my time here. Who knows, maybe I'll find a different primary office to switch to. read more

I will not be coming back to this office. I've been very disappointed with the staff at every step, ever since my first appointment. I have been trying to make it work for over 2 years, especially with a hectic schedule, but I will finally be moving on to a more punctual and caring practice. They have zero respect for patients time, every appointment I've had has taken exuberantly long. Expect a half hour wait once taken back, or an hour into your appointment and even then they still refuse to even acknowledge the wait once seen. I don't believe that this practice values the individual and it seems they would rather continue to go through the motions and hand out empty excuses as to why they don't care about you, rather than hold themselves to a higher standard. I will be taking my business elsewhere and I would not recommend this establishment. read more

Cornerstone family medical is a huge disappointment. They will never call you back. They say they will, mark it urgent and still no call backs ever. They will also discontinue your prescription without an explanation. Oh, and if you get labs done they will tell you or share your results until the doctor says it's okay. They will make you take time from work to show your labs and tell you keep doing what you are doing. I told the doctor that was a horrible policy to hold the patients medical results from the patients and he said we'll, thats not our policy. As I'm leaving the doctor is arguing with the ladies at the front desk. Its like nobody know what's going on. DO NOT RECOMMEND... read more

If I could give no stars I would. Where to start.. making an appointment is a task all in its self. Getting an X-ray results after 3 weeks nonsense. The staff will question you to death about why you want or need the results. I've never had such incompetence from a medical facility. read more

Updated review, I can no longer recommend this place. It's gone really downhill. I attempted to cancel my appointment and whoever I was on the phone with, didn't do that. Now I'm being told I have a "no show" on my record. You're better off going somewhere else. read more

Great experience with the staff at the desk & Bianca. Bianca is caring, if she cant take care of it will get you a referral no questions asked. She listens to your problems and doesnt make you feel rushed. They always get the right test done & I feel very safe and relaxed going here. Bianca is great! read more

This pcp has awesome Providers. I see David Cresap and he is great. I have been going here for 5 years and they are very responsive to my concerns. read more

I stayed with this office because I was lazy and didn't try to find another provider. So, I saw an NP in this office last February. Later I got a bill for $100....it was supposed to be $40 for a PCP visit. The office told me I need to have insurance change it. Insurance tells me I have to call the office and have them deal with it. Neither my insurance company nor the cornerstone billing staff seem to want to fix the issue. So, what do I do? read more

Got a bill from them from an appointment from February.... I have been trying to call to pay for it and no one answers. I would mail in the bill but unfortunately the bill came to me in pieces from USPS. I am more then willing to pay that but if no one answers the phones then they aren't going to get paid. Contacted my insurance and told them the situation and they hit the same walls.... Definetly done with this office, guess I'll be finding a new Doctors office. read more

They stopped taking my insurance. That's fine, but the nurse Luz refused to fill my prescription. I put in the request before they stopped taking my insurance. Now I have to go to an urgent care center and hope they refill my meds. read more

Not only is Luz Annabelle unprofessional, rude, and condescending, I've now asked 3 separate times over the course of 3 weeks to have my medical records sent somewhere else so that I can see a new doctor. They have yet to send them.... read more

This place is wonderful! Everyone is very nice and run on time. My PCP Bianca is amazing! She is so caring, understanding, helpful, and kind. Giselle, who works with Bianca is also very kind and helpful. I am so happy I found this office and Bianca! read more

My wife and I have been patients at cornerstone for around 5 years. I really loved seeing David, as he always had very applicable advice and seemed to genuinely care about our wellbeing. I was reassigned to Luz and all it took was one visit to burn years of trust. This will no longer be my primary care office. I have never encountered such a combative, and purposeful under-informed medical practitioner. She did not want to transfer in some of my medications, that part didn't bother me. It was her reasoning. She kept saying "I've just never heard of that medicine". When I asked her if she would look into it, (because this medicine is less potent than its over the counter alternatives), she just kept responding with "No, I've never heard of it". Her demeanor from the get go felt completely accusatory, as if trying to refill my medications was somehow a suspicious thing. I'll add that, in the entirety of our visit, she didn't ask me once about my health, my background, what conditions the medication help relieve. She seemed like she was hell bent on proving that she won't touch any medicine she doesn't know, a truly embarrassing thing to be proud of. I'm bummed that my time with Cornerstone ended on such a bad note. If any management is reading this, feel free to message me if you'd like more details. read more

Do not trust any locations of this company they tell you the cost of the visit is with no insurance, you pay in full, then they continue to send bills! They do not return phone calls or emails. They do not respond to requests at all. read more

Stay away. Visited twice, and it was two times too many. Both office visits were billed to my insurance company as out of network, despite verifying with the office and the insurance company that they were indeed in network. Perhaps it was because they billed the insurance company under a completely different name!? Fraud!? In addition, routine blood work was denied based on the way the office/doctor coded the order. Despite several phone calls and even written letters, their office couldn't get it corrected. Healthcare and insurance is complicated and clearly too complicated for this outfit to navigate. read more

Getting billed for a visit they could not complete. I made an appointment because I needed a certain test done. When I made the appointment I let them know why I was coming in what I needed done. When I came in for that appointment they gave me a fake test and rushed me out the door. Never followed up when they said they would so I had to call in and find out where my results were. Well come to find out the "test" was canceled because it wasn't the right one and it was on they could not do in their office. I have since received a bill for the visit. I have texted their number to be told "we need to look into this and we will follow back up with you". No one has ever followed back up. I had sent 3 text. I have made a phone call to their billing department with no return call, I have emailed them with no return email, and I have sent them a letter with no response to that either. Poor communication all around. Rushed visits and didn't seem to care about my questions. Will charge you for visits where they can't perform the task that you gave them notice about. Over all extremely disappointing. read more

I have been with the practice for 6 years and I am running away as fast as I can. need to talk to someone via phone? good luck. Need to speak to someone in billing? good luck. Need to discuss a bill that was coded incorrectly? hope you are able to provide the codes that were originally billed plus the correct ones as no one in billing can tell you anything other than what you owe. ask to talk to an office manager? no one calls you back or even gives a name. RUN read more

My family has been going to this office for decades. Instead of keeping their patients feeling known and heard....they've been bought out by a bigger medical corp. Today I received a call from someone in TEXAS with "call center" background noise. This young man sounded like a robot reading off a script trying to make a 6 month follow up appt for my Mum 3 months before she's due to be seen. I am so disappointed in Cornerstone....if my Mum wasn't 93, I'd move her to another practice immediately. With healthcare in general being as difficult as it is....you would hope your family medical practice would stay true. read more

Do not go here. I was a patient for over 30 years and I did what I could to stay here because the doctors use to care. Dr Wilden use to care about his patients. It all started to disappear in the last 5 years when they were more concerned over making more locations then taking care of the patient. I stayed because they had all these years of my history. They are now with a management Intra Health. I had a 6 month old appointment in March for my annual. I show up and all of a sudden they don't take my insurance.They did not bother to inform me. In November they were still listed as a provider for my insurance. Now 3 months have been wasted of my year and now i have to search for a new Dr. What a betrayal. You can give loyalty but you sure are not going to get any in return. Look for some place that is not going to turn on you and leave you hanging. I know it is hard to find these days. Good luck. read more

Dr. Jeffery Willden and his staff are a very pleasant and upbeat group. I used to cringe before going for Dr.'s office visits before I was a patient here. Now I actually like going to Dr.'s office(at least this one). I am grateful that I found them when my previous Dr. retired several years ago. read more

This was the WORst experience ever with a family Dr. Front staff was rude and unprofessional! The dr asked how I was doing while in tears and he said ok. Perfect example of horrible service. Please do NOT go here!!! Their lack of communication and value for a patient is insane! I am a mother of 5, we've been to drs offices and I have NEVER EVER been treated this way. read more

Cornerstone Family Medicine - Family Practice Near Me - Mesa, Arizona

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This review is long but if you really care about finding a great long term care provider, you'll want to read the whole thing and save yourself some future frustration. I retired to Arizona and thought it would be a good opportunity to find "my doctor". I've never really had, or needed one, but as I get older I thought it would be a good idea to have a relationship with a care provider that had some history with me ...... Unfortunately, I'll have to keep looking because Cornerstone is definitely not that. I've been using Cornerstone for 3 years and until recently, have only needed to see them for annual physicals. Different nurse each visit. In all that time, I have never seen or been seen by an actual doctor. Three weeks ago, I was rear ended by a car doing 45 mph while I was going 5 mph on my motorcycle. I was knocked off my bike, hit by the car, and sent tumbling into the intersection. After going to emergency, I went to Cornerstone for pain medication. My assigned nurse du jour was Ashley Young, a person I'd never seen before. She prescribed one week of pain medicine and then scheduled a follow-up appointment 3 weeks out. Ashley disappeared after that. Wouldn't return calls, wouldn't prescribe medicine, and the office had no one else who could, without coming in to see yet another nurse. I was called two weeks after my accident and told that Ashley Young no longer wanted to see me for our scheduled appointment and that I should seek a pain specialist. No referral, just "see ya and good luck" and was told by the front desk caller that my appointment would be cancelled. I now am in considerable pain, without pain meds, while waiting for an appointment with a pain specialist. I know there are those that abuse pain medicine and clinics need to be careful with their prescriptions but I have never asked for, nor received pain meds from Conerstone prior to this accident and I think it's unreasonable to assume my pain would be gone one week after the type of impact I received. Then 2 laughably ironic things happened: 1.) Cornerstone called me today (the day of the cancelled appointment) to chide me for missing my appointment. 2.) Cornerstone sent me an email asking that I review my experience with them. They even provided a link to a review service for my convenience......the link was broken and wouldn't connect to anything!!!!! That pretty much captured the essence of my experience with Cornerstone Family Medicine. I hope this review helps in your search for a family medical service. read more

For the first time in my life I'm happy with a doctors office! I've been coming here for a couple years now and have always been taken care of quickly and kindly. The office is always clean, friendly, and attentive. I'll be honest though, my first visit wasn't the best. The doctor didn't acknowledge my partner and the sign in form only had 2 genders listed. I came in this year and the sign in form now has all gender/lgbtq related options. Thank you for listening to your patients and validating them all. This is what family medicine is all about. read more

Choosing a new doctor is a tricky business, and sometimes it goes wrong. It has for me. I was bummed to get a physician's asst for my first appt, who tried to overrun my request to view my chart before ordering a battery of tests. Then, my later request for a refill on a long-standing RX went wrong. She chose only a 30-day refill rather than my typical 90-day. wtf? My attempts to have them correct it went unresolved. I now have to pick up this short RX and make it work over the next month while I travel the US. Just infuriating and belittling to be served so poorly. Since this review, I have received a letter from some doctor there I've never met, telling me they will no longer be my doctor, lol. Yeah, I clearly already decided that! Just another example of terrible treatment by them. read more

My experience with this office started off on a good note. Bianca Kendall Garcia, NP, was able to get me in right away for an issue I was having. She was able to schedule necessary testing to find out a diagnosis. Unfortunately, that's where my good experience ends. After my testing was complete, I was contacted by someone in their office to schedule an appointment for test results. I asked to receive them over the phone. Of course, they wouldn't do this making me wait two days for their earliest appointment, which I knew wouldn't be good news. As I was waiting in the room with my husband at the follow-up appointment, Bianca finally opened the door, after a lengthy wait, to come in. Before she was physically in the room with the door closed behind her, she blurted out my diagnosis. I found this to be shocking and very unprofessional and also a violation of HIPPA announcing this type of information for everyone in the office to overhear. Furthermore, she did not provide me with any details of the diagnosis or even the pathology report. She said she would have her assistant, "take care of everything. I don't need to worry about scheduling an appointment, they will do that for me." To this day, several months later, I still have not heard a word from her, her assistant or anyone else in the office. I sent a letter to the office manager with my complaints which I never received a phone call about. A follow-up phone call to their office resulted in "I'll need to check on this and call you back." Still waiting on that phone call as well. If you want your personal information shared with an entire office, then Bianca Kendall Garcia is the NP you should see. If you want your concerns ignored by an office manager, this is the office you should go to. Very disappointed in the lack of care and compassion shown by this office. I certainly will not be back to this location or any of their other locations. read more

Dr David is absolutely amazing. I'd drive an hour to see him if I had to. He takes the time to listen and is very down to earth and explains things until he knows you're on the same page. Hard to find good people like him. read more

After spending one week trying to get someone to call me back regarding a lab test I had done, I was finally told that the lab cancelled the test and that if I still had symptoms to come back in. The providers were nice so I am not sure who to blame, front staff?? I have never had such a poor experience with any medical professional in all my years and I am 77. I will definitely find another PCP. Diane M. read more

Good customer service/patient care. I feel listened to by NP Sarah. It's worth my drive time to get there. Definitely recommend.

Short wait time, Bianca is super attentive and sweet. Takes time to listen to concerns and offers solutions. I would definitely recommend. They also can do labs there on site which is a big plus. read more

I was looking for a new doctor after switching my health insurance so I selected Cornerstone Family Medicine based on the google reviews. But the service I received from this office was not what I expected... First it took them 3 tries just to get my pictures saved in the system as a new patient. Every time they took the picture, they lost it so after 3rd time taking the picture I asked the person at the front desk what happened to the pictures she took the previous two times, she had no answer.... Second, I give my specialist lab order to the doctor before I took my blood work so I can get all the items tested together with one blood draw. Now not only they didn't test the required lab work, but also they can't even find a copy of the lab order in my chart (glad I kept my original). So they ask me to come back again to do another lab work and I have to pay for it since this is not part of my annual physical that covered by my insurance company. I hope all the reviews here are true. For sure that's not what I received from this office. I am so glad my insurance is PPO so I can select a new doctor that hires people that care about their job and their patient... read more

After an ultrasound and diagnosis an MA (who can't take a good BP reading, PA always repeated) called to say what it was and stop eating fried foods. Had to call several times to get better information Needed a refill on BP medication that pharmacies didn't have in stock. Left a message for PA on VM. Two days later, meds almost out, called office again. MA said she hadn't heard back from PA. No longer a patient. read more

SKIP THIS PRACTICE. Their good people are leaving practically in droves, which tells you something about the practice -- there's something wrong. Bad management, bad doctors, bad something. I just learned that I can't get my prescription filled without joining some bs program they offer, which of course costs more money. Uncaring and greedy jerks is what these people are. The supposed doctor (Willden) overseeing the practice I found out today hasn't responded to messages or patient requests in 2 weeks. Don't bother to come here -- the good ones have left or are probably looking to leave. read more

I see Connie McLeod and she is so understanding, and caring. She has helped me so much. I'm sad she moved from the southern location. But I will try as long as I can to get to her office. Ty Connie for all you do. read more

I know wait times are a bear BUT people forget when the provider comes in they give the time you need. I double checked I had the right office having read some of the reviews. Believe me this is normal, needing to wait . My husband is seeing several different doctors GI , Kidney, Cardio, Derm., Neuro and EVRYONE of them is the same. FYI There is a shortage of doctors here be glad you do not have to wait longer then you do. And in over 15yrs I have been going there NEVER had very much problem getting an appointment or results. People today are to much me, myself and I. Plus DEMAND instant everything !!!! I am 72 yrs old so I have been around. read more

I have no complaints about the doctor or the phlebotomist. They are both great. My issue is with the staff, specifically the girls up front. I'm writing this as I'm waiting in the waiting room for the second time. One front desk lady had a patient walk in, asked for help, the desk lady turned to another nurse and said "do you want this one?" and the other nurse said "uhhh no i'm good" and walked away. Walked away from a patient!! In front of the patient! I was baffled. And every time I'm here or have to call in, I'm made to feel like an inconvenience to the girls working up front. It's unprofessional. They are the first people we see, we should feel welcomed. Not like we annoy everyone in the room. read more

Convenient location but hard to spot from the street. Located right next to an apartment complex. Good amount of parking spaces on a private lot. Staffs are friendly but some are not as competent as others. We've been given wrong information a couple of times already. Out of all the 3 times I've been here in the past 2 months, I have only seen the nurse practitioner. It's also rather inconvenient that they do not do labs on site so you have to go through the insurance/paperwork all over again either at one of the terrible LabCorps or the other office in the same building. Hours for those places are ONLY during work hours and weekdays only. Don't even get me started on the wait time... read more

Called to make an appointment WELL before 5pm. The receptionist put me on hold and left me there for over 30 minutes. They never came back, so I am assuming they just went home and didn't care to make an appointment for my husband who is in a lot of pain. We'll be finding another doctor to take care of him. Seems like a lot of people have issues with this office being professional and taking care of their patients. read more

Shitty people shitty service. They don't care who you are or what your issue is they just want you out of their faces ASAP I had Sara and she got mad because I had asked her about a bad feeling I had in my neck after she sped through the first issue I was having with my heart. It felt like I was inconveniencing her with important questions. Then when she was done I had to deal the shitty clerk to pay the bill they screwed up. And if they tell you before hand to bring all of the meds or supplements you've been taking, you might as well leave them home because otherwise you will bring a bag full of them to the office for no reason like I did it, was completely bypassed and I was rushed out. I was literally there for 10 mins and had one hell of a payment. Just save your time and just go elsewhere anywhere else PLEASE read more

The providers here are amazing. It's the front staff that really lack customer service.. It's so hard to make an appointment here and it's not due to their appointment book being booked, it's because they don't answer the phones! Looking for a new provider. read more

I normally don't leave reviews.. However, today was my last straw with this clinic and I needed to leave a review. I sincerely WOULD NEVER recommend anyone to go to this clinic. Every time I've had an interaction with them it's been utterly unpleasant and upsetting in every way. Especially, the front desk and as well as my provider the nurse practitioner Connie.It baffles me how many "good reviews" they have but they LACK IN COMPASSION, UNPROFESSIONALISM, COMMUNICATION, URGENCY AND ACCURACY. The several times I've interact with front desk they always are so unprofessional, unnecessarily rude and all over the place (ex: one person will say one thing and another will say totally different responds). They don't communicate which they make you feel belittled and unimportant. Today, I had to go to their clinic because I needed copies of labs and imaging. I NEVER wanted to return to this clinic after the bad experiences that I had with them. The front desk girl, I don't know what her name was but she had long dark hair and also someone I spoke to that morning name Linda were incredibly rude. Anyways, front desk girl had me waiting for a while even after she acknowledge me and proceeded to roll her eyes and making a scene about giving me my copies. She then went off on me because of misunderstanding about my balances THAT I WAS HONESTLY NOT AWARE OF. EVERY TIME I ASKED SOMEONE THEY WOULD IGNORE ME OR SAY YOU CAN GO. So Instead of being polite and understanding that was an error on their end she proceeds to be condescending, reading out loud the bill in front of a full room of people. I'm not an idiot I know how to read and understand!!! After I told her I understood but there's no need for her to be rude to me and making me wait.. I always call or pay my bills but how is this my fault that when I call back and I get yell at and they don't know anything then want make it seem that it's on the patient!!! WE CAN NOT READ MINDS IF SOMEONE DOESN'T KNOW THEN YOU ASSIT AND EXPLAIN TO YOUR PATIENT!!! Also, I had a bunch of stuff going on with me and NP seemed rushed to get me out and didn't seem to genuinely care . They found things on me and instead of giving me a plan and making me feel at ease I get 'a no big deal'.. More upsetting is that she knew my medical history like anxiety and depression. That is not how you treat a patient.. It didn't help me at all and I felt like a bother to this person. I left feeling so defeated, baffled and upset. I NEVER FELT THIS WAY OR EXPERIENCED THIS BEFORE.. HONESTLY, EVERYONE NEEDS TO UNDERSTAND ITS IMPORTANT FOR A PATIENT TO FEEL GOOD AND WELCOMED TO A CLINIC. NOT TO FEEL LIKE JUST A DOLLAR SIGN AND A BOTHER.. IT SHOULD ALWAYS BE BEST PATIENT/CUSTOMER EXPERIENCE FROM THE MOMENT YOU WALK IN TO THEN THE VISIT WITH THE PROVIDER.. read more