I've had my car insurance with them for several years and always had a positive experience when…read morecontacting them. Brigitte Llanos always helps me with any questions or changes to my policy. Thank you!

The customer service was great! Mrs. Briggite helped me a lot! She gave me the information in less…read morethan 30 minutes and she answered all the questions that I had. I'm very grateful to the staff at Katy!

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I have been calling 281-558-2210 for a week and no answer! I had a Texan rep that was reliable…read more This is ridiculous!

Need it a Dwelling Insurance policy for my property and got referred to Naomi and Julian Murillo by…read morea relative that gave me great input on their insurance agency. Called to get a quote, Naomi asked me a couple of questions and said she would work on quotes. 15 minutes later I got 5 different quotes to my email, made an appointment and when I got there they were really friendly, explained coverages and took the time to help me get best rate and coverage now I am plannimg on getting my business and car insurance with them. I highly recommend them.

This is by far the best insurance agency I have ever dealt with. I personally know them and they…read morehave always answer any and all my questions. Ive had my apartment, cars, and now home insured with them. I was able to lower rate and still keep all my benefits exactly the same. The service is simply amazing and always available to answer questions.

I just moved to Houston and needed to get insurance for 2 cars with a different provider as my…read moreCalifirnia-based auto insurance company did not provide a competitive quotation. My brother introduced and highly recommended this agency. I called and spoke with Ruth concerning my insurance needs. Ruth is very courteous, professional, responsive and knowledgeable. She provided the best possible customer service. I'm very pleased with the deal and the agency.

Ruth Noska with Joy Know - State Farm Insurance is and has been an incredible help to my wife and…read moreme over the years. From issues after Hurricane Harvey to help me with setting up Medicare Supplemental insurance, she's always been there. She and all the agents at Joy Knox Agency are top professionals who listen to your needs and then give you excellent options that meet those needs. My wife and I cannot say enough great things about Ruth Noska and the Joy Knox State Farm Insurance Agency here in Houston. GREAT JOB! - Thank you! - Jerry & Susan Smith

Gigi is awesome agent ! She is very knowledgeable, liable ,professional and truly caring each…read moreclient. She listens to the customer's need and gives the proper suggestion. It is easy to get the quote via oneline nowadays, but you need someone who can explain the insurance and coverage question and give the personal customer service. Understanding insurance coverage is very important, but online insurance inquiry can not give you in depth of service. So, I really like Gigi and her staffs' quality service. I know what I bought and understand what kind of coverage I have. Gigi and her staff reply the message on time and make sure if they take care of the customer's needs each time. I highly recommend it.

I have my auto insurance with Gigi for a while. She is very patient and knowledgeable regarding…read moreauto, home, and life insurance. 5 stars!

Hands down the best most caring insurance person out there. Been doing business with him for at…read moreleast the last five years and always very helpful and prompt with our needs. Highly recommended.

Matt was extremely helpful and polite. Was able to get in and out with no problems. Thank youread more

great service, came in for an inspection and oil change and it took them less than 30 minutes! The…read moreprice was also very affordable. I will be returning again in the future.

When I purchased my first car, I went directly to Jim Murray Insurance and Financial because of a…read morepersonal connection. The service and friendliness here was top notch, with the owner (Jim) even helping me with my many questions. I certainly plan on using this agency for all of my home, auto and life insurance. It's nice that in the age of computers, you can still get polite human communication at places like Murray Insurance.