Premera's customer service has been consistently disappointing. Communication is poor, and there is…read morea clear lack of follow-up when issues arise. Working with their affiliated pharmacy, Credo, only adds to the frustration--prescriptions are not handled reliably, and there is little accountability when problems occur. For the cost of this coverage, the level of service is unacceptable. Delays, confusion, and unresolved requests seem to be the norm rather than the exception. It feels like the burden is always on the customer to chase answers and fixes. Overall, this has been a high-cost, low-service experience. I would strongly recommend others carefully consider alternatives before choosing this provider.

Terrible , unhelpful customer service. Way too long wait times, frequently cut off. Recently…read morereceived notifications that our 3 long-time PCP's were no longer in network. After hours wasted on the phone w them, turns out they all were still in network. Their suggestion of a new PCP had retired years ago. Just crazy and unorganized anytime soon have to deal with them. So ready for a new insurance company!

I have been with Josh at Start Farm for many years. He is always quick to return messages, answer…read morequestions, find the best value and coverage for our needs. He has excellent customer service, very friendly and I can't imagine doing business with anyone else. I refer all my friends and family to him. Thanks for all you do Josh!

Josh has taken care of me and my families insurance needs for multiple years. I am thankful to have…read morean agent who is always available for the endless questions I have. I have referred many family and friends to him throughout the years and they are all equally satisfied. If you are looking for an agent who truly cares about what you really need, Josh is your guy!

If you are looking for an insurance expert capable of making right decisions, giving the best…read moreoptions and extremely professional- Alex is the one. Working with Alex was the best insurance experience I have ever had! Alex is a great person, very knowledgeable and talented! He is presenting a whole map of multiple options, patiently answering questions, and explaining all details. We received an exceptional customer service from Alex and his team. I highly recommend Alex to everyone!

So I had had and incident happen where I locked my keys out of my car... I had called my Roadside…read moreassistance through my car dealership and they informed me that my Roadside assistance had expired now, I have never received any notification via mail or email and I had a live animal in my car. Alex and the State Farm team rapidly expedited my request for my lockout and I was able to get back into my car and the live animal is now safe. Thank you Alex State Farm for assessing what I needed and expediting my call for all who were involved; four-legged and two legged are now safe and on the road again. That's what I call great customer service

No one in the office answers phone or response to customer. I think they don't want to answer phone…read moreto help their customer

Annie has been our agent for four years now. She is excellent at tailoring my various insurance…read morepreferences into coherent and easy to understand policies. Ms. Le recently discovered a redundancy in one of my policies and was able to save me money by eliminating it. Annie also immediately provided me with an auto insurance extension for a new car I was buying the next day, even though I e-mailed her at the last minute, just before closing time. Annie Le is good at what she does because she takes the time to really listen and then help people get what they need.

We have been with Katherine for over 25 years. She is constantly the best deal (And we check…read moreyearly) and she is right there when we have claims. She is also friendly, responsive and quick. We are staying put.

been with Katherine's agency since the beginning.... nothing has changed since... outstanding…read morecustomer service... Glen is awesome ... quang

First and foremost, I would like to express that this review no way is intended to shine a…read morereflection on any other Allstate offices or its staff. This review solely is in regards to my experience with Dave Keen and his office. I have been a customer of Allstate for a very long time and there are plenty of quality staff members within this company. I have been insured by Allstate for the past 12 years. Dave Keen has handled my auto, home, business and commercial policies for the past 8 years (during that time I have spent approx 150K in insurance premiums). During these eight years his office has made many mistakes. Not only with my personal Auto policies, but also numerous times with my contractor's insurance. I am a construction contractor. In the state of Washington we are required to maintain and keep up-to-date with our insurance and bonding in order to keep our contractor's license active. Every year for the past three years Dave Keen's office has failed to report to L&I that our contractors insurance is up-to-date and paid in full. The result of this has caused L&I to suspend my license every single year for at least 10 days each year. For the past 3 years I have had my contractor's license suspended for at least 40 days. Every year I was promised by Dave Keen that his office would handle this and each and every year his office has dropped the ball..... If he would have let me know that they weren't going to handle this for me, I could have handled it myself and avoided my contractor's license being suspended each and every year. Having my contractors license suspended at any point puts my business a great risk! I can not advertise, estimate or perform work on jobs without an active contractors license. Every single year I would not be made aware that my contractor's license was suspended (and of the failures of Dave Keen's office) until at least a week and a half after it had already been suspended. This made me vulnerable to hefty fines and also lawsuits. I was patient with him every year, but after the third year I got a little fed up. I asked him to make it right with me and he basically told me that he has too much on his plate and to take my business elsewhere. He also THREATENED legal action against me if I wrote any bad reviews (that would hurt his business)!! Where does this guy think we live? This is America and I am free to warn consumers of the risks when dealing with Dave Keen and his office.. His threats of legal action to silence me is completely unprofessional and out of line!! All I wanted from him was a little reimbursement for all the days and mistakes that his office made with my policies and communications with L&I. I didn't ask for anything when he made these mistakes in all the years prior, but I think after 3 years in a row of dropping the ball any business owner would feel the right thing to do would be to offer a little refund. None of us get paid for failing to provide a service that is not up to standards. What makes Dave Keen think he is any different?? If he would have handled this for me properly I would have continued on with him and everything would have been just fine. I am an understanding person and also very loyal to anybody I do business with. One thing that I do expect when I conduct business with people is that when mistakes are made, that they are dealt with appropriately. Dave Keen is all about profit margins and has no customer service whatsoever. Sometimes bending a little bit can get you a lot further in business.. It's apparent that he would rather end on a bad note. It's also unfortunate that now I'm going to need to file suit in court to recover the money that is owed to me. He is a terrible businessman and I would not recommend anybody hiring Dave Keen or his office to handle any of their insurance needs!!

I can't get too excited about insurance, but you are there if/when I need more…read more Jens does a wonderful job. he reminds me he is there, thankful for my business, but NO high pressured sales. that would scare me away instantly! thank you~

I was shopping for home and auto insurance. I called and got an appointment for the next day…read more Within 30 minutes I had new insurance coverage and saved a significant amount of money. The friendliness and professionalism of the agent was appreciated. I highly recommend. Thank you.

The best team when it comes to insurance. Best customer service, extremely thorough, and not one…read moreother company can match Laura and her team. Been with her for years now and I don't see myself changing anytime soon.

Laarnie is an amazing agent! She helped clarify questions I had about my policy and patiently…read morewalked me through the process. I strongly recommend!

From the owner: At the Laarnie Soma State Farm Agent office, we proudly serve Shoreline, WA, and surrounding areas…read more Since 2023, we've provided State Farm customers with coverage options, including Auto, Home, and Life Insurance. We are here to help you choose coverage that fits your lifestyle. Contact us today to discuss your insurance needs! License #: WA-1111414

they require multiple rounds of appeals just to get basic preventive services that as supposed to…read morebe covered, actually covered. They will lose paperwork and hope you give up. If you have enough time and strong enough will, you can eventually get what you paid them for. It is disgusting.

They have denied both claims I had this year. Both appointments were refered by my doctor and…read moreapproved by lifewise. After the appointmen, they didnt pay and sent us a denial. Lifewise is a scam.