I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about clients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome. read more

Karrie and her team are the best. They go above and beyond for their customers. Great service

Amazing team and wonderful agent! They always answer my questions in great detail. If they don't have an answer right away, they have never failed to get back to me with one as soon as possible. Insurance is not an easy subject to grasp, but they take the time to make sure I understand what my policy is all about. I can even text my questions and requests to their office, and a real person replies with an answer! How cool is that?! Between their office hours and the 24/7 customer care team, I know I am in good hands whenever I need something. It makes me feel like a truly valued customer. Thank you to Karrie and her AWESOME team! read more

Easy to get an apartment insurance quote by email and then arrange coverage. Haven't tried to process a claim. Concerned about the negative experience with claim processing indicated on Yelp, but so far, so good. read more

Glad that my family decided to use State Farm with our insurance needs. Karrie and her team were very knowledgeable and personable when answering our questions and setting up the policies that would best benefit us! I can rely on this office to answer my questions and follow through with my requests. Love feeling that I am in capable hands! read more

Karrie is personable, reliable, and super patient with any questions that I may have. She knows her stuff and get things done. I can't rave enough about her professionalism and how much I enjoy her as our Agent. You're in the right hands and won't regret it. read more

Karrie is wonderful. She saved us money on our insurance. But most importantly, she put together a comprehensive insurance plan to protect our family financially. We've never had an agent that took the time to explain everything as well as she did. Highly recommended! read more

Great experience working with Melanie Perez from State Farm (Rusy Dubose & Karrie Dubose agency) She has gone above and beyond working with me as I had to change my car insurance and helped me get a better rate. I also love that she proactively reached out to me to confirm one of my cars was no longer needed for insurance purposes. This level of customer service is not something I see often and grateful to have found this group. read more

It's been great working with Karrie Dubose & her team at State Farm. Melanie has been incredibly helpful & is very quick to respond. My apartment community needed some updated renter policy documentation, and Melanie quickly prepared the required materials. In addition, she's helped me with my auto low mileage discount & has ensured communication if my policy rates will be affected upon renewal. My phone call yesterday evening was placed in the final minutes before closing & still, Melanie picked up and treated me incredibly friendly. Thank you, Karrie, Melanie & team, for nothing but 5-star service! read more

I moved to Seattle from Minnesota, and needed to switch agents ASAP. The very first conversation I had with Karrie made me feel comfortable in Seattle. She was able to transfer coverage quickly AND save me money. The most impressive part about her agency is the way they treat clients. My emails and calls were answered in a friendly manner. I would suggest Karrie's office to anyone! read more

The lease for my new work studio space contained a big, gnarly, inscrutable insurance requirement. It had all these WORDS, and NUMBERS, and other things in it. Every time I tried to read it, I got really anxious and sleepy. Being not-at-all a grown up, I just pretended I didn't see the insurance clause in the lease until my horrifying landlady forced the issue. PANIC! Then, I found Karrie Dubose. She made all my problems go away. Karrie listened to my freaked-out ranting for longer than anyone should be expected to. Then, she explained the lease's requirements to me in plain language even I could understand. She gave me some options, and helped me get the right coverage for the least amount of money. Now I have my new space, and the proper insurance coverage. I still have the horrifying landlady and the inability to grow up, BUT: if I ever need insurance of any kind in the future, I'm skipping the fear and heading straight to Karrie Dubose. read more

I transferred my insurance to Karrie's office when I moved to Washington in 2016, and have been consistently impressed by my experience here. Every interaction, whether by phone or email, is both pleasant and efficient. read more

Wouldn't get my insurance through them. I purchased renter's insurance when I moved to Seattle, as well as Auto and an Umbrella policy. Unfortunately, the unit above me had a leak that ruined my ceiling and neither the HOA, building management, or property management company I rent through were willing to help. That's fine, I have renter's insurance, for that, right? Wrong. When I called, Karrie said that she could start a claimed but recommended not doing so because they'd drop my coverage due to me being considered "high risk." For something I had no control over. Oh, and she also said that I'd likely have insurability issues in the future. Great. Again, for something I have no control over. I decided to file a claim anyway because what choice did I really have. The adjuster(s) I spoke with over the course of the last week were varying degrees of helpful, but my biggest issue is the fact that State Farm will only cover 3ish weeks of hotel stay, even though almost 1/3 of my ceiling is being demolished, dried out, and redone. I have no control over the contractors the building management company is hiring, no control over the timeline, and yet State Farm has said if it takes too long, they'll force me to cover it myself. State Farm honestly sucks - wtf is the point of purchasing insurance if you feel like you can't even use it or get compassionate coverage. Karrie's agency is super helpful when you're trying to give them your money, but as soon as you need anything, they have no customer service. I'll be taking all of my policies elsewhere as soon as this claim is completed. read more

I've had a great experience with this office- they are always professional and respond in a timely manner with regards to my insurance needs. Rosella has been my point of contact and always provides excellent care and goes that little extra to take care of me. read more

Super fast, responsive service. State Farm recently redid their website and now it's great and easy to use and pay premiums. Karrie helped my wife and I save money on our policy after moving from CA - highly recommend read more

Laura helped me buy my first insurance plan ever, and she made it a seamless, painless, and even easy process! She explained everything to me in a friendly and easy-to-understand manner and helped me understand how everything in insurance works. Relocating from NYC to Seattle, across the country, is a difficult process to say the least - this office has made it a little bit easier! read more

Wonderful customer service. I am usually emailed back within 10-30 minutes. Great people!

I had to transfer some renter insurance from a Washington, DC residence to my new Seattle apartment. I already had State Farm coverage in DC, and I gave Karrie a call, expecting the transfer to take a while. However, the receptionist transferred my call right to Karrie who took care of everything in a flash. Within 10 minutes, I had coverage on my new apartment and an email from Karrie with a temporary policy document I could send my apartment complex. Karrie was very friendly, knowledgeable and efficient. I'm from the Philadelphia area (aka Comcast country), so I'm used to horrid customer service - thankfully, my experience with Karrie was the total opposite! Very satisfied read more

Karrie's office is wonderful! Everyone is so helpful and friendly. Working with them really made getting my insurance in order seamless and stress free. read more

Whenever I need to email Karrie, whether it's about good student discounts, changing my car on my policy, or changing my credit card info I have on file, she always emails back within the hour and has all the information I need. She's organized, efficient and a joy to work with. read more

I just recently moved to Seattle and needed to change my insurance from Nebraska to Washington. My insurance agent back in Nebraska wasn't sure how to help me. I had a friend recommend Karrie and I just gave her a quick call. She made the process so incredibly easy and it was so fast. She is super kind and helpful! read more

Karrie is the best! We moved to Seattle from Vancouver BC and we had never used State Farm. She called within 10 minutes of me sending my email query and set me up with renters insurance, health coverage for my husband, car and life insurance, as well as refinanced our car loan to get us a much better rate and pay off time! It was so easy to have it all in one place. Any time I emailed or called, I was helped almost immediately and no question felt stupid to ask! The whole team is great and I will miss them now that we have packed up yet again and are in NY. But of course, Karrie is handling our coverage until we are settled here, then she is setting us up with another great agent on this coast. Call her, you won't be disappointed! read more

Karrie is so wonderful. I am switching off of my parents insurance soon and she was very helpful setting everything up in advanced so the switch will be quick and painless. She did an excellent job of explaining all of the coverage packages to me and made me feel really comfortable with what I was buying. Her office on Capitol Hill is really close to my job and she said she is almost always available if I need to stop by. read more

We recently relocated from LA to Seattle and contacted Karrie's office to get our insurance switched over. Karrie was incredibly efficient and responsive. Everything was done in a matter of hours! Definitely recommend contacting Karrie at State Farm. read more

Haven't had to file any claims yet, but all the interactions we've had regarding changes to coverage or address of coverage have been great! The employees I've spoken to on the phone have always been friendly, courteous, and competent. read more

Karrie has been great! I have been with State Farm for seven years and she helped me to get adjusted to Seattle after moving here last year. The service is excellent and they never let you down at her office. She makes sure to get you the best deal and coverage and I am so thankful that my office in California recommended her! read more

Karrie and her staff are incredibly personable and professional. Laura broke down coverages in a concise, friendly manner. They even made me a tasty espresso! Just a great experience overall. read more

I moved to Seattle from Phoenix, Arizona over the summer of 2012 and knew that I wanted to keep my State Farm coverage that I previously had in Arizona. Karrie and Laura have been absolutely fantastic in reviewing my overages and advising me of all my discounts! I would absolutely be lost without them. I highly recommend them! read more

I transferred to State Farm about two months ago and Laura made that process as a new customer very easy. I traded in my car this weekend and all I had to do was exchange a few more emails with Laura to get the insurance applied to my new car. Super easy and convenient. Thanks! read more

Karrie has been such a pleasure to do business with. I'm a fairly frugal person and I've never been one for add-ons or getting all the bells and whistles. Life insurance seemed superfluous, and I didn't realize I needed it until my own family experienced the financial impact of suddenly losing loved ones. She made my options easy to understand, and the price was much lower than I thought it might be. Even after some hiccups with getting my medical records, she's been incredibly accomidating and helpful, and I'm so glad she introduced me to life insurance while I'm young so I could get a policy with a fairly low premium. She's a great agent to do business with, especially if you're clueless about how insurance works-she's great at explaining things! read more

I was looking for a renters insurance and tried the top rated insurance in Yelp first. Guess what, they din't even get back to me even though i had left a voice mail. I called Karrie next and i got a quote within five minutes of conversation. The entire process was hassle free and their customer service is one of the best. Keep up the good job! read more

This review is for Laura who has wonderfully guided me through the process. I recently moved to Seattle and needed to get renters and auto insurance. This was my first time getting my own insurance so I was pretty clueless. I read endless reviews on Yelp and decided to call Karrie who had the best reviews and ratings. Karrie was busy so Laura helped me and she was fantastic! When I called them for the first time, I was at an airport so it was really hard to hear her. Most people would get annoyed because I kept on asking her to repeat information. Laura didn't show any sign of annoyance and kindly repeated every information. And since this was my first time getting my own insurance, she was so understanding and explained everything in detail that was easy to understand. It wasn't all about business talk as she was also nice enough to ask me about my transition to Seattle. The whole process felt like talking to a friend rather than making a business transaction. They never pressure you to get an expensive insurance so I would highly recommend you to give them a call. Thanks Laura! read more

I am really sad that Karrie has moved to Seattle. She took care of all our insurance needs from home owners to auto to life. No one has taken care of us like she has and it has been really hard finding someone with her superb customer service to replace her. She is very knowledgeable and extremely personable and professional. She helps you navigate the insurance world and even when I'm unsure - I have complete faith that I will be taken care of. She answers her phone after hours and gets my claims started ASAP. No headaches, no hassles. I never have to worry because she does her job so well. Cant recommend a better insurance agent. read more

Karrie has been my agent for about 3 years now. Previously to Karrie, I had a few different agents (not State Farm) that were hard to deal with based mainly off communication. I had to deal with the same old non-local, non-personal, only telephone conversations with people I that didn't know me across the country. I was literally just an account number to them. From day 1 with Karrie, I signed up with her in her actual office in Seattle. I met her in person and she's been great with communication ever since. She'll even periodically remind me to review my services with her to see if there's some savings on my auto or renters. She knows me on a first-name basis and I trust her. read more

I worked with Laura T., who was absolutely wonderful. It was my first time buying auto insurance, and she made the process very easy while being extremely friendly the whole time. Highly recommend! read more

As a recent college graduate just starting my career, Karrie is very patient and incredibly friendly when it came to explaining my car insurance and the transfer process from Oregon to Washington. I told Karrie I wanted to wait to get my license and plates transferred before moving forward with insurance, and she was more than happy to wait. She also gave me some helpful tips to save my student discount and let me know that she would go over every single detail to help me save money on my insurance as a young professional. If anyone needs these services, she's fun to talk to and very intelligent--I would easily recommend her and her team. read more

Karrie's office is so great...even for an insurance company. Their staff isn't trying to up-sell you or take advantage. They seem to genuinely want to help! Karrie got me exactly what I needed when I moved here from Texas, and the service has been great ever since. I've never regretted working with them. read more

Working with Karrie's team has been great! They are so helpful every time I need anything related to my insurance needs. I highly recommend this office if you want to work with friendly and attentive folks that are happy to help! read more

While I was in town I wanted to review my insurance info with my agent Karrie Dubose. We have been working together for 2 years and each time we have discussed my policies she has been well informed and knowledgable on how to save me money on my policies. She has always handled issues as they come up and this saves me a great deal of time in having to deal with issues on my own. I would recomend her and her staff they have my admiration. read more