I was told throughout the loan process by Ryan Pichardo that "This loan is going to close" and that…read more"I was all set." I paid Mutual of Omaha directly for an appraisal in January. Despite Ryan's assurances TWO DAYS BEFORE CLOSING I was told I would not be able to close because the appraisal contracted by Mutual of Omaha did not meet their standards. Be aware, be very aware. I was left high and dry right before closing that I was not able to close. This is my 22nd home purchase and I have never, ever seen anything like this.

Did what they said they'd do. A bit of extra documentation required during the final days, but…read morenothing that wasn't easily handled. Everyone was kind to work with. This was our second mortgage through Mutual of Omaha and we came back because our situation was a bit more complicated this time. They made it easy.

I've bought and sold houses and refinanced them, several times in my life…read more We just completed getting our VA-loan-backed, manufactured "double-wide" home, here in Oregon, refinanced. Fortunately, we picked LeaderOne (their regional office in Eastern Washington state) to help us out. WHAT a professional group of people they turned out to be! We picked them initially because very few of the pitches previously mailed to us to refinance our home, actually DO work with manufactured homes (ours is on a private, deeded lot, not in a park). Leader One are clearly expert at working with both such homes and with VA loans. From their initial proposal letter to the very last steps of our refinance, every "i" was dotted, every "t" crossed, with EXCELLENT communications throughout and very high professionalism. They (and we) turned around every document in record time. Item: my husband had recently changed his long-despised first and middle names (via state court order). Some of his ID and financial material was still in his old name, some already changed over. The LeaderOne staff (again, Washington state), listened well and handled extra paperwork to do everything right. The whole process (in our case, in part because we know how to provide OUR paperwork correctly, too ) took just over five weeks. That is FAST. Our closing took place in our dining room with a terrific "mobile notary" picked by LeaderOne, on the day originally promised. The EFT of our additional cash back (due to two years of working on our home and thus earning a much higher appraisal than originally), came just a few days after the closing. And, shortly after THAT, we got a bundle of paperwork in the mail with all documents (including our revised home deed, and a long-missing copy of our home's HUD compliance certificate) 100-percent correctly filled out, INCLUDING my husband's new (changed) name on everything. Our situation provided many "opportunities" for screw-ups, but none whatsoever happened. Everyone we talked with there was cordial, helpful and often, even fun. Wow. So: a very smart company filled with industrious pros who know what they're doing. I can't recommend them highly enough. Thank you Jody, Randy et.al. for a job superbly (and very pleasantly) done.

After talking with several possible mortgage lenders, Kip with Leader One was the most calm, polite…read moreand helpful out of them all. There was one other who offered a slight lower interest rate however that person gave me the sense of a fast talking car salesman. Personally, I would gladly pay a bit more to work with someone I feel is more trustworthy. I'm so glad I went with Kip and Leader One. Kip took the time to answer all my questions and explain each part of the process in a way I could understand. I am very happy with the entire process and outcome of my mortgage. I will definitely seek out Kip for my next home purchase. Highly recommended.

This company is very troubling. So many good reviews on LendingTree and Bankrate. It seems the loan…read morerep has everything to do with the customer experience. Sadly, this type of inconsistency is usually reflective of management issues. We started a refinance process. Our rep was Luke Baker. After receiving the initial email with checklist of items needed from us, we began to collect and submit the documents. The email also said we would receive an electronic signature link to start the process, it never came. We emailed, called, and messaged the rep over two days with only one reply to start the process but never to answer our questions. The email said we had 24 hours to complete the document submission process. We were concerned since we did not receive a response from Mr. Baker. Finally on Friday afternoon we tried sending text messages to Mr. Baker's cellphone. It took several minutes but he finally replied. He stated he was out of the office. This was to a message sent at 4:11pm CST. I asked if there was someone else that could help us. He said that there is "no one." That we had all week to do this and it was now Friday afternoon. I was extremely disappointed with this level of customer service. I decided that I would not do business with this company as the rep, Luke Baker, was so unprofessional. He wasted two business days and our time. Like Baker lost a client and gained negative reviews on multiple platforms for his company. His communication skills are terrible. Never returned my phone calls. Never answered my questions on email. His text message was rude and condescending. His final communication was that he was withdrawing our application as he felt we got off on the wrong foot. Great job at losing business for First Mortgage Solutions. We currently are reaching out to Mr. Ryan Wiebe, CEO to share this story.

WORST EXPERIENCE OF MY LIFE. DO NOT GO WITH THIS COMPANY. THEY WILL DECEIVE YOU INTO THINKING YOU…read moreARE GETTING A GOOD RATE AND THEN COMPLETELY SCAM YOU INTO ULTIMATELY PAYING MORE THAN ANY OTHER MORTGAGE COMPANY ONCE IT'S TOO LATE TO SWITCH. If I could give negative stars I would. My family lost $40k to this scam of a company. They started off super responsive and nice and kept saying everything is on track for closing. Then after 2 weeks I stopped receiving updates, got no responses to any of my emails and could not get a hold of anyone. I had to continue pestering them until I finally got a response where they said everything was on track for closing. THEN 2 days before closing they suddenly said that they could not close on time, lied to us about some missing tax documents that wouldn't come in on time and said we needed to change our loan type completely, pay $30k more for the down payment AND pay $15k in points in order to keep our rate that we had LOCKED IN. We had no other choice but to proceed in order to keep our house since the seller wasn't budging on moving the closing date. I ended up having to take out a loan from friends in order to pay for this loan, which was ridiculous. Then one day after closing, the lender called me back to "make amends" and said that they had ACTUALLY GOTTEN A WAIVER ON THE TAX TRANSCRIPT so we could've kept the original loan (??) but that the change to a different loan type (and decision to pay $40k more) was OUR DECISION? I've never seen something so infuriating in my life and I am so utterly regretful that I had picked this company for our mortgage. Not only were there countless nights of stress and insomnia due to this situation, we lost a lot of money that we were planning to spend on renovations and now I'm also have more debt I need to pay off from borrowing for the down payment. I've seen other reviews similar to mine about this company, so I'm almost positive most of their "positive" reviews are fake reviews that they bought off the internet. It's completely ridiculous.

I have bought and sold numerous homes in my lifetime and I have never worked with a realtor that…read moremeasures up to Jessica Patterson. Her communication, knowledge base, diligence, responsibility, concern for her clients and attention to detail is world class! She is simply the best realtor I have ever worked with and also has great character and integrity. If you are looking for a realtor, I strongly recommend Jessica for your home buying or selling needs. Thank you again, Jessica for all you do! Steve White

Great agent! Showed houses timely and always goes the extra mile. One time she mowed the neigbors…read morelawn in her dress and heels to help get the house sold.

We recently used community lending of America to purchase a new home in Kansas City. They were so…read morefantastic that I have to write a review. Jeremy held our hands through the entire process including making himself available on the weekends. We are more than satisfied with the ease of financing with his team. Providing documents via email was simple and they were always available to answer questions for us. I HIGHLY recommend using them for your home financing needs. I cannot say enough good things about Jeremy, Michelle and the rest of the team.

We are Rich and Cheryl Steffen of Keller Williams Key Partners- and we just have to rave a bit…read moreabout Jeremy Marks of CLOA- having finalized more than a dozen loans with Jeremy, we have to say that the qualify, consistency and high level of care and concern offered by he and his staff at CLOA is unparalleled in the loan industry! We like to lock arms with those who offer exemplary customer service and make us look GOOD...and we have found no less of a partner in Jeremy. Rich and Cheryl Steffen Keller Williams Key Partners

My experience with prime lending:…read more 1 they are completely unorganized. We have now done two deals with them In a 8 month period (shame on us for thinking the first time was a fluke), and they somehow have lost all the documents we sent them. Except they didn't lose all of them. Just some of them, but then it is found again. But you should still send it in anyway. 2 A week before closing will be hell; here's real facts of what we experienced. We signed lease for our place to a new renter, movers booked, house packed, we have to leave. Then we get an email saying an income source that was previously ok, is no longer ok and your income no longer qualifies you. Where do we go? What do we do? Do they care? Nope, they just say this is what you have to do to make it happen. 3 when you apply, everything is great and this will be easy! Unfortunately, that changes around two weeks before close. We were told everything was great and on track. Then all of sudden the deal can't move forward until we have a signed lease for our condo we live in currently. They give us TWO weeks to find a quality tenant and sign a lease. How is that reasonable or realistic? 4 you will be have anxiety every time you see their name on your phone or in your inbox. They only communicate bad news. When you see prime lending in your inbox, your heart will sink and butterflies will commence. They are about to change something on you. 5 they will not be honest until you're so far into the process you have no choice but to do what they want you to do. This ties back into #2. This is a predatory lending practice in my opinion. They Pre approve you and tell you everything is fine so you begin to prepare to move. You sell/rent your house, pack, change over utilities, put deposits down on movers, request off work. They know all this stuff is done when they then come in a week or two before close and change the terms and request new items from you. At this point you are literally stuck and can't do anything but bow down to their demands. 6 they will not work with a sense of urgency. As closing date approaches, they will continue to ask you for more and more items. When you need answers to those items, they will take days to respond with a true lack of tack around the urgency of the situation. We didn't know if we could close until the literal morning of close. The night before they said we were still in limbo. 7 they believe they are doing you a favor. They don't operate as if they work for you, they operate as though you are lucky if they even respond to your inquiries or answer your questions. Their actions display they don't care or believe they have customers, they are above all and you should bow down to them. This ties back into getting you so far along in the process that you are stuck and have nothing to do but bow down to their demands. 8 if you leave a honest review, Chad will call you and argue with you about it to get you to take it down. The conversation will last until you agree to take it down or hang up on him while talking.

We've gotten our last three mortgages with Chad, Dawn and the Trease Group and we'll probably do a…read morefourth. They're very efficient and professional! They can deal with anything which is probably due to their years of experience. I highly recommend Chad Trease and his team!

Ron was incredible! He promised to close our deal start to finish in 7 days. He was professional,…read moreattentive to our needs and worked for us. I had to call him on weekends and after hours because of our time crunch and was always cordial. He made us very at ease and kept us informed throughout. Best we have worked with hands down!!!! Will refer to anyone who wants their lender to work side by side with them. Outstanding job. Kept his promise Closed in 7 days!!!!!

From the owner: First Bank Services all of our 30 year fixed FHA Home Loans, our 30 year fixed VA Home Loans, our…read more30 year fixed Conventional Mortgages, our 15 year fixed Conventional Mortgages, and several Jumbo Arm products.