My experience with prime lending:…read more 1 they are completely unorganized. We have now done two deals with them In a 8 month period (shame on us for thinking the first time was a fluke), and they somehow have lost all the documents we sent them. Except they didn't lose all of them. Just some of them, but then it is found again. But you should still send it in anyway. 2 A week before closing will be hell; here's real facts of what we experienced. We signed lease for our place to a new renter, movers booked, house packed, we have to leave. Then we get an email saying an income source that was previously ok, is no longer ok and your income no longer qualifies you. Where do we go? What do we do? Do they care? Nope, they just say this is what you have to do to make it happen. 3 when you apply, everything is great and this will be easy! Unfortunately, that changes around two weeks before close. We were told everything was great and on track. Then all of sudden the deal can't move forward until we have a signed lease for our condo we live in currently. They give us TWO weeks to find a quality tenant and sign a lease. How is that reasonable or realistic? 4 you will be have anxiety every time you see their name on your phone or in your inbox. They only communicate bad news. When you see prime lending in your inbox, your heart will sink and butterflies will commence. They are about to change something on you. 5 they will not be honest until you're so far into the process you have no choice but to do what they want you to do. This ties back into #2. This is a predatory lending practice in my opinion. They Pre approve you and tell you everything is fine so you begin to prepare to move. You sell/rent your house, pack, change over utilities, put deposits down on movers, request off work. They know all this stuff is done when they then come in a week or two before close and change the terms and request new items from you. At this point you are literally stuck and can't do anything but bow down to their demands. 6 they will not work with a sense of urgency. As closing date approaches, they will continue to ask you for more and more items. When you need answers to those items, they will take days to respond with a true lack of tack around the urgency of the situation. We didn't know if we could close until the literal morning of close. The night before they said we were still in limbo. 7 they believe they are doing you a favor. They don't operate as if they work for you, they operate as though you are lucky if they even respond to your inquiries or answer your questions. Their actions display they don't care or believe they have customers, they are above all and you should bow down to them. This ties back into getting you so far along in the process that you are stuck and have nothing to do but bow down to their demands. 8 if you leave a honest review, Chad will call you and argue with you about it to get you to take it down. The conversation will last until you agree to take it down or hang up on him while talking.

We've gotten our last three mortgages with Chad, Dawn and the Trease Group and we'll probably do a…read morefourth. They're very efficient and professional! They can deal with anything which is probably due to their years of experience. I highly recommend Chad Trease and his team!

Ryan has been an absolute joy to work with! Corey (his "right hand" is fabulous, as well!)…read more My realtor referred me to Ryan to help with the purchase of a FSBO. There were some complicated hoops to jump through considering a recent divorce and the property being part of a recently deceased person's estate... Ryan was always readily available - he guided me through each-and-every step of the process. The contract-to-closing time was quite short and limited... without hesitation, Ryan made it happen. Despite my abundance of ridiculous questions, he was always super fast to reply and never once made me feel anything less than his #1 client. Words cannot express how impressed I am with Ryan and Sierra Pacific Mortgage... each step of this was absolutely painless... I would go as far to say that this purchasing experience was "enjoyable", all thanks to Ryan and his team. In the future, Ryan and Corey will be my automatic "go-to" for any and all mortgage needs. Look no further... this team is the best that the mortgage world could ever offer!!!

Ryan is a dud, if not an outright crook. Not only did he stick us for a third of a point-$1200-…read morethat goes right into his pocket AND a bogus administration fee of $700, now we're getting a property tax bill from the county! The mortgage company is supposed to pay property taxes out of escrow, the $630 bucks a month extra added to our house payment to pay insurance and taxes when they're due. Don't trust this guy or the company he works for.

My wife and I were looking for our first house. Our realtor recommended Steve Tremaine, and we now…read moreknow why. We just moved into our house this past weekend, and the whole process of getting a home loan from the pre-qualification to the day we closed was so smooth. Everything was explained really well, Steve was available to us for questions and expert advice, and we could upload documents into an easy to use web portal. I don't know a lot of mortgage brokers, but I feel like I got the best one there is. If you are considering him, let me tell you, you will not be disappointed with his work. He will work hard, and at the end of it you'll feel as though you gained a good friend. We can't thank him enough!

From the owner: Jumbo loans, first time buyers, Conventional loans, Fha loans, VA loans, renovation loans.... I…read morefocus on purchase mortgages, they are more challenging with closing deadlines and property inspections and renegotiations, but as my clients have need to refinance I gladly handle that too. The bulk of my business is in Kansas City but I also do quite a lot of loans all over the country as my clients have need with job changes and transfers. Equal Housing Lender The views expressed on this site are those of the individual author and do not necessarily represent those of Hilltop Holdings, PlainsCapital Corporation or its subsidiaries. primelending.com/legal

Diane and her team at Fairway were wonderful to work with, from pre-approval to close. Friendly,…read moreprompt, professional, competent. I felt secure that the loan process was moving through correctly. We had a last minute issue on our end, and they pulled together to help me resolve and still close on time! They offered the personalized service I was looking for. 100% recommend.

In this crazy real estate market, you need a lender who is on board and there for you when you need…read morethings from them... Diane and Alise apparently work all the time. Having people who really care and work after-hours and weekends to make sure you have answers (and paperwork) handy isn't something I generally expect from a lender. Pair that with really good rates and service makes choosing Fairway an easy choice for us. We have closed a handful of local Lawrence mortgages with them and will continue to use them as the need arises again the future. I can't say enough nice things about them, if you need a mortgage in Lawrence, make your life easy and start with these gals, if you have ever had to get a mortgage somewhere else before you will understand what I mean and why I recommend them.

I was told throughout the loan process by Ryan Pichardo that "This loan is going to close" and that…read more"I was all set." I paid Mutual of Omaha directly for an appraisal in January. Despite Ryan's assurances TWO DAYS BEFORE CLOSING I was told I would not be able to close because the appraisal contracted by Mutual of Omaha did not meet their standards. Be aware, be very aware. I was left high and dry right before closing that I was not able to close. This is my 22nd home purchase and I have never, ever seen anything like this.

Did what they said they'd do. A bit of extra documentation required during the final days, but…read morenothing that wasn't easily handled. Everyone was kind to work with. This was our second mortgage through Mutual of Omaha and we came back because our situation was a bit more complicated this time. They made it easy.

Dave Wexler with Golden Oak Lending was AMAZING. Super responsive and answered any and all of my…read morequestions fast and with grace. No matter how dumb I thought I was, Dave was right there explaining everything and MADE SURE I understood. That was so refreshing. Dave W. is A++++!

Pretty disappointed in the service I've received from Golden Oak. I've been getting the runaround…read morefor 3 months now. My rep disappears for weeks on end with 0 update or reply. I've been told we're signing on my refinance, then we're not signing on it, then we're signing on it over and over. I've paid my mortgage late twice now because I've been waiting on direction with very few emails or calls. All this time wasted so I guess I'll go shop around for someone who actually wants my business.

Emailed Nutter for a refinance of my home. Owe $194K- valued at $411k. 800+ credit score. John…read moreWilliams took two days to respond via email and filled out the application online. He never returned my calls- never answered my emails. I sincerely believe this is a case of age discrimination as I am 68 years old. Wanted to deal with a local company- but 'it takes two to tango' and will go to a company that DOES NOT DISCRIMINATE based on age.

Very hard for this companies loan officer to get even 1 star! Be careful using one of the loan…read moreofficers. ( K. Perkins ) she has been known to take advantage of a handicapped senior. Have all of the documentation to explain if requested. Also have the bank documents. Have a copy of a list made by that officer of funds that was taken from a handicapped senior. AVOID IF POSSIBLE! Will post more information and documents next week!

This company is very troubling. So many good reviews on LendingTree and Bankrate. It seems the loan…read morerep has everything to do with the customer experience. Sadly, this type of inconsistency is usually reflective of management issues. We started a refinance process. Our rep was Luke Baker. After receiving the initial email with checklist of items needed from us, we began to collect and submit the documents. The email also said we would receive an electronic signature link to start the process, it never came. We emailed, called, and messaged the rep over two days with only one reply to start the process but never to answer our questions. The email said we had 24 hours to complete the document submission process. We were concerned since we did not receive a response from Mr. Baker. Finally on Friday afternoon we tried sending text messages to Mr. Baker's cellphone. It took several minutes but he finally replied. He stated he was out of the office. This was to a message sent at 4:11pm CST. I asked if there was someone else that could help us. He said that there is "no one." That we had all week to do this and it was now Friday afternoon. I was extremely disappointed with this level of customer service. I decided that I would not do business with this company as the rep, Luke Baker, was so unprofessional. He wasted two business days and our time. Like Baker lost a client and gained negative reviews on multiple platforms for his company. His communication skills are terrible. Never returned my phone calls. Never answered my questions on email. His text message was rude and condescending. His final communication was that he was withdrawing our application as he felt we got off on the wrong foot. Great job at losing business for First Mortgage Solutions. We currently are reaching out to Mr. Ryan Wiebe, CEO to share this story.

WORST EXPERIENCE OF MY LIFE. DO NOT GO WITH THIS COMPANY. THEY WILL DECEIVE YOU INTO THINKING YOU…read moreARE GETTING A GOOD RATE AND THEN COMPLETELY SCAM YOU INTO ULTIMATELY PAYING MORE THAN ANY OTHER MORTGAGE COMPANY ONCE IT'S TOO LATE TO SWITCH. If I could give negative stars I would. My family lost $40k to this scam of a company. They started off super responsive and nice and kept saying everything is on track for closing. Then after 2 weeks I stopped receiving updates, got no responses to any of my emails and could not get a hold of anyone. I had to continue pestering them until I finally got a response where they said everything was on track for closing. THEN 2 days before closing they suddenly said that they could not close on time, lied to us about some missing tax documents that wouldn't come in on time and said we needed to change our loan type completely, pay $30k more for the down payment AND pay $15k in points in order to keep our rate that we had LOCKED IN. We had no other choice but to proceed in order to keep our house since the seller wasn't budging on moving the closing date. I ended up having to take out a loan from friends in order to pay for this loan, which was ridiculous. Then one day after closing, the lender called me back to "make amends" and said that they had ACTUALLY GOTTEN A WAIVER ON THE TAX TRANSCRIPT so we could've kept the original loan (??) but that the change to a different loan type (and decision to pay $40k more) was OUR DECISION? I've never seen something so infuriating in my life and I am so utterly regretful that I had picked this company for our mortgage. Not only were there countless nights of stress and insomnia due to this situation, we lost a lot of money that we were planning to spend on renovations and now I'm also have more debt I need to pay off from borrowing for the down payment. I've seen other reviews similar to mine about this company, so I'm almost positive most of their "positive" reviews are fake reviews that they bought off the internet. It's completely ridiculous.

Worked with Justin Phillips for our Housing Loan. He is very professional, hard working & answer…read moreall our loan related questions in timely manner & explains it very well! Loan process was very smooth and Justin was always there, working pro actively @ every step. We would highly recommend Justin Phillips for all your housing Loan/Mortgage needs. Anjali & Karan H

Just got great news from Leader one financial Mortgage Banker Brandy Arroyo and her team, they…read moreworked diligently on getting our refinance approved! Other lenders were pessimistic but not Brandy, she rocked great interest rate conventional. Do I recommend them, SHOOT YA!! Now we're currently working on another property. Thank you Team Brandy Arroyo with Leader one.......all day every day!!!

Great first time experience! Had been searching for a neighborhood vs. corporate chain bank where…read morethe employees know your name vs. "next".

I will start out by saying I do not have a personal account with Country Club Bank. I have had…read moresome interaction with them through churches that I have been a member, and for whom I have served on financial committees. This location in Shawnee is one that we use at my current place of worship (Journey Community Church). I have to say, despite the ostentatious-sounding name, Country Club Bank has left me with the feeling of that old, family-friendly, neighborhood bank time and again. They are very nice people, easy to work with, and even remember my face for the infrequent times that I happen to walk in and actually need something. Not a lot of red-tape or trying to act like they are some big-player in the banking world. If I lived a little closer, I would make this my personal bank, as well, and invite anyone who does live close to check them out. They sure beat the service I have received at Commerce Bank or UMB.