This is where I've taken my kids since they were all born. I would never go anywhere else. They are kind, have great office hours, and take great care of my kids. Whether it's well check ups or same day sick appointments they are always taking the time to listen to my concerns and actually talk to the kids as well, which is a great factor! Dr Denny and Dr Tatum is who I would recommend! read more

Firstly, the doctor we use is fantastic. In fact, all the doctors seem to be kind and helpful. We've never had any issues with them. They are the reason we continue to go. However, the front office and nurses are awful. They don't know what is going on and are rude. There's also always something wrong with billing. So annoying . The final straw was being made to sit on the "sick" side for a consultation when my child was perfectly well. We were surrounded by extremely sick kids during cold and flu season... along with other illnesses going around. I requested to sit in the "well" area and was pretty much laughed at for it. read more

My daughter was a patient for many years, but the one time we had an issue they were entirely unaccommodating and the front desk ppl were rude. I had an appointment and was delayed by unexpected construction zones. I spoke with their rep and told her we'd be about 3min outside of the grace window. She did not say don't bother, let's reschedule or anything. Then when we got there they wouldn't see us. The lobby was empty, so I asked to be worked in...NO!! Can we be seen by another doctor...NO!! The doc was on call for the rest of the day for sick visits, so I asked if we could stay at the office and have one of those slots if no one showed up....NO!! After all that they wouldn't give me an excuse for the school, and then the charged me a NO SHOW fee for spite. At the next appointment, I told the doctor about the issue and, all she did was mm-hmm, uh-huh... never once expressed empathy, no care exhibited for us as a customer. That let me know, we were not valued beyond the co-pays and fees they could slurp up, so we are moving on. read more

My daughter started showing signs of autism at 10 months. I reported this to her pediatrician. The pediatrician basically said we couldn't do anything until her 2 year old check up. That was a lie! There are plenty of services out there starting at newborn! They were just to lazy to do a referral so my daughter was deprived of services for almost a year! They also only care about money. If you owe them 11 dollars they will harasses you to no end. They will call everyone on your contact list. They do not care about the child they only care about the money and what's Easiest for them. read more

cornerstone pediatrics front desk is horrible! I called to inquire about if their establishment was accepting new babies, initially the woman stated that they were accepting babies that were due in September. She transferred me to another lady who was very short and dismissive, just horrible. I explained to the lady exactly what the previous woman said and she proceeds to say that cornerstone is only accepting first time moms. I have never heard of this! she then blamed the other woman for not being aware of their policy (as I explained that I was just told that they were accepting new patients). I'll never refer this establishment to anyone based on that woman's encounter with me. read more

I will preface this by saying we love Dr manners she has been nothing but kind and took great care of our child. But it is DISGUSTING that this pediatrician office is so greedy that I have to pay for them to fill out a form so my day care can give my sons diaper cream and it could take up to 48 hours unless I pay more of course.... We are struggling but thank god we had $20 so my son didn't have to sit with this diaper rash all day!! I mean if we didn't have the 20 guess he would of got worse... maybe blistered or septic? But it's ok I'm sure this office would of went broke without their $20... I've never been so outraged by a doctors office!!!!! Don't go here find you a doctors office for your child that cares read more

Love this office mainly because there are multiple doctors in the office so you'll always be seen. Couple of problems though. The front desk staff is not pleasant. There are a few women that are actually rude. Kids and parents are already on edge due to having to get through the series of shots so it's awful for the first person to see is someone that acts like they don't want you there. Also, the office opens at 8am but they don't see patients until 9. That isn't stated on the website so keep that in mind. The positive things are of course the amount of doctors on site and the nurses are sweethearts. read more

We've been at Cornerstone for many years. Our Dr is amazing (Brassart). Dr. Brassart caught my child's autoimmune disorder despite his showing unusual symptoms and my indicating only vague concerns. He was very responsive, and quick to find us additional care. When my child was hospitalized at Christmas several years ago, the whole practice really stepped up. I'm not sure that they actually do rounds anymore, but I really appreciated the support then. I've been on the fence regarding referring others to them lately. Though I adore our doctor, I've been unimpressed with some others. Also, the practice is exceptionally busy and, as my kids age out, I feel more and more like a number. I will say, though, I've never found the staff to be rude or uncaring. I think you get back what you give. read more

Dr. Miller is great, but sadly, the office only cares about money. The office scheduled an appt 1 year ago. We got no follow up reminder and we missed the appt. I called the next week to make an appointment because I had no recollection of having made an appointment a year ago. At that visit, they said I owed a $35 ns fee. I explained that I had no idea we had an appt and that's why I called to schedule one. I asked them to adjust the charge given in 4 years we had never missed an appt, never missed a payment and always canceled ahead of time. They refused and now are charging me an additional $5 per month so I'm up to $65. I've spoken to 3 employees and they just say it's their policy. They also claim to have called but my "mailbox was full" yet, they've never had an issue calling and leaving messages for anything else. I've told them I'm not paying this and yet they keep calling me constantly. At this point, we are going to find a different pediatrician who doesn't make money off of incidental charges. read more

Not so happy!?.We are always right on time for the appointment not just this time because my daughter was really sick. I came late I agree my fault! I could have called and I am not the only one but hey! Sick child can be considered as exception sometime! She was coughing and coughing but no body looks considerate . Somehow I did manage to get an appointment after 1-1/2 hour but NOT happy ! If we can wait for our turn for hours outside & inside you guys should sometime hear our pain too and make some exceptions. read more

We have also been doing check ups there for years. They still continue to be rude every time we go. They treat everyone like it's not about the people they're taking care of but it's just about the money. They should care about everyone like we were they're son and daughters but they're just extremely rude. NEVER go to this place because they treat you like dirt. read more

Dr. Brassart and Dr. Lawley are great! they have nurses available to answer questions and give advice during business hours, make same day sick appointments, and have an awesome nurse/ lactation consultant, Laura. I highly recommend Cornerstone. read more

We love dr Tatum and all of the other doctors we've seen in this practice. Some have different views than others but overall we enjoy this practice. Most importantly what made me review is The lady at the front desk I think her name is Mandy, is phenomenal! She's so helpful and goes above and beyond. She's definitely in the right field where helping kids and parents matters most! read more

While they have good doctors, it is almost impossible to get in to see them when you need to see them. They are so overbooked that if you need to reschedule a well visit because of a conflict, it often takes 4-5 months to get back in on the schedule. For unexpected sick appointments, you almost never see your own doctor. Moreover, if you have conflicts with morning times, you cannot schedule an afternoon appointment until after 1:00, as they do not release any appointments until then. While this may be acceptable for people that do not work, if both parents work and have meetings to arrange and schedule, it is unacceptable. Working parents who have meetings they must host or attend at work cannot simply reschedule those meetings on the "hope" that they get an appropriate time that afternoon. In summary, you will like the doctors when you see them, but it will almost never be your own doctor for a sick visit, their ability to accommodate scheduling problems is almost zero, and you will find that you are choosing between missing key work meetings and efforts or treating your sick child constantly if your kids get sick as much as ours have during the school year. We are looking for another practice as this practice is going to get us both fired if we continue to use them. I suggest another practice unless you are independently wealthy and have endless free time on your hands. read more

My complaints about this office is the fact that my kids hardly ever get to see their doctor unless it's a well child visit. We are always put with other doctors. This is not what we were promised when we became new patients. Understaffed and you have to wait on hold for a nurse to pick up the phone. The receptionist won't take a message or schedule an appt. i've often wondered what her job duties entail. Another more recent complaint: my sons teacher apparently lost the school excuse and Cornerstone will NOT fax another one to the school. You have to go get it. Which is very inconvenient for me. I live about 20 minutes away. I hope the staff reads the reviews every once in awhile. I'll be finding another Doctor soon. The fax thing was the last straw. read more

We like two of the doctors here but really dislike the other two. The biggest complaint we have is that you don't get to see your pediatrician when your child is sick, which is the opposite of what we were told when first starting going to Cornerstone. We were told that if your doctor is in the building, you could see. But their policy is that your doctor has to be working on the sick side that day in order to see him. Every single time I call to get a sick appointment, to make a well check up, or to ask a questions, you have to talk to a nurse and you'll be on hold for 20 minutes and the receptionist keeps picking up asking if you are holding for a nurse and then telling you one will be right with you. Meanwhile, your child is screaming while you wait on hold. If your child is sick on Fridays or Mondays, you're better off going to Urgent Care than going to Cornerstone because they are extremely busy, understaffed, and the good doctors aren't working on the sick side. Our well visit checkups and vaccinations are always scheduled weeks late (3 months, 6 months, 9 months, 12 months, etc.) because they are already booked up. Very frustrating! They are supposed to turn on their phones at 8:15 a.m. but they are never ever turned no before 8:45, and sometimes later. Very frustrating to keep having to call and get a recording because they haven't turned their phones over. I think they have way too many patients and can't handle the load. We are getting the heck out of Cornerstone and going to a family doctor! read more

Cornerstone is quick to get children in the same day when they are sick. I also like how they keep the sick side and well side separate. Doctors are not in a hurry and take time to answer your questions. read more

When my daughter had a fluctuating fever, we had at least 2-3 calls a day checking to see how she was. On the third day, the doctor asked us to come back in for more tests. The care was thorough, the doctor funny, the nurses quick, and the rooms clean. read more

My son is really too old to go here, but I'd be perfectly happy to go here until he turns 18! I'm sure it would be a little embarrassing at times, but they've been our doctors since the day he was born and I can't imagine going anywhere else. They are busy, but what do you expect when they know what they are doing. As far as getting a sick child seen, we've had to wait before, but I'm sure we would have to wait anywhere. The wait has never been excessive. I like the way they keep sick and healthy visits separated from the time you come in until you leave. read more

First, I should say I've never written a complaint about any business. However, after moving several times and having to rely on reviews to find doctors I realize how helpful these sites can be. Cornerstone was recommended to me by several people, however, I have had an awful experience with the front office. We moved to the area almost two years ago and were told to go here. I had to jump through hoops to get an appointment and then my children weren't able to be seen at the same time even though they were both with me. The woman at the check out desk was rude and had to finish writing a facebook email before she checked me out. My husbands job required us to leave for a year. I was told by the doctor, nurse and even the woman at the check out desk that they would be happy to take my kids back as patients. This was obviously not true. I called for a sick appointment for my children. I was transferred to the nurse who gladly made my appointment. She found me easily in the system and said my account was still active. When I went to check out the woman at the desk told me to fill out record release forms for my children and that my sick kids should not have been seen because they didn't have records from our previous pediatrician. I agreed to fill them out and bring them back, but she said I needed to do it right then. I'm usually a very compliant person, but as anyone knows it's very difficult to do things when you have sick children. I took the paperwork and told her I would bring it back. Later that week I returned the paperwork. The woman asked me if I had filled out new patient paperwork. I said yes when we first moved here, I am a returning patient. Thirty five minutes later after I had already gotten home she called and told me I had not filled out new patient paperwork because my account was not active. She said I would need to come back up there to get it before they "could" request records from our previous pediatrician. I don't know why they need new patient paperwork again considering my children's name, SSN nor birthdate have changed. (They have my updated address, phone number and insurance.) Needless to say I will not be going back up there. I immediately got on the phone a found a new pediatrician who had a very polite and helpful office as well as paperwork online. I hope this review is helpful for those looking for a pediatrician. read more