called before I went to bath my dog, and told as long as you were there at 4pm…read moreI could bath my dog, arrived at 3:55 and they were locking up. did say I could use the bath she would open up again 1/2 heartedly but how can you say yes please when the other two staff walk away and get in their car. was told we open at 9 tomorrow morning when I have an 1 hour round trip. have used on lots of occasions, certainly won't be again. why advertise your opening hours as closing at 4:30 when you close at 3:55 could have told me on the phone I had to be there for 3:30!!!!!!

I really think that pet groomers are obligated to have a punny name and as puns go you don't get…read moremuch better than Wizard of Paws! We've been taking our Yorkshire Terrier here for 8 years and have always been happy with the quality of her haircut and the quality of her care. Our dog can be a bit of a diva to put it nicely and they are patient and kind and don't rush through the haircut and upset her. If she's having a bad day they will let her go chill out and come back and finish later. I can't stress enough how amazing that is---they care more about the dog's well being than getting the grooming done as quickly as possible. If it takes 2-3 hours then that is what it takes and I love that they put the dog first. They also have washing stations where you can bring in your muddy mutt and wash them yourself. It means you won't have to make a mess in your bathroom and they have everything you'd need. They also offer kenneling, doggy daycare and a full shop on site with food, snacks and other pet accessories. I can't recommend it enough and I'd never think of taking our dog anywhere else.

Whilst they do use a positive reinforcement method, and it IS a safe space for socialisation, we…read morefound it a little chaotic. The primary contact refuses to use email (everything has to be arranged via phone) and is very abrupt; I also found her to be extremely patronising. Furthermore, there was some mis-information issued, such as "teaching your dog to give paw will mean they jump up on everyone". Maybe it just takes a while to warm up, however after 2 weeks and a significant amount of thinking, I don't think we'll be returning.