The customer service at the front desk is lacking. Seemed like they were irritated by simple…read morequestions about products.

If I had to redo this experience, I would not choose this company. Communication was terrible, and…read morethey couldn't even provide the install dates I initially requested. Nathalie needs to improve her communication. However, the contractor they used did a great job with the installation. My experience is detailed below: I initially wanted my floors installed the week of June 16th, which was communicated during contract negotiations and agreed upon. After the deposit was paid, I was informed that they had to move us up to the week of June 2nd due to another installation. If we didn't accept that date, we would have had to wait until July. On the day the materials were delivered, we were not informed that they needed to be placed inside the house rather than in the garage, which caused issues due to other circumstances. On installation day, communication between the supplier, Floors Unlimited, and myself was terrible, resulting in an unnecessary argument. Lastly, regarding the final payment, Rebecca stated she would send the aftercare paperwork and invoice by mail. It has been two weeks, and I still have not received them. Receiving mail from a company less than 20 miles away should not take two weeks.

This is a great family owned business. We needed the floor in the entire house leveled and covered…read more These people did a great job!! Returned my call quickly, gave free estimate and problem solved some of the issues we had with the floor. They had a great selection of floor colors and materials, quickly called when the manufacturer did not have enough product ( & manufacturing date was a month out), so I was able to choose another flooring that was in stock and keep our project on time. I will use this company again & would recommend them to a friend. They travel outside New Bern, price was comparable to two other quotes. We are so happy with the end result!!

Excellent business On time…read moreGood work Amazing crafts Best work I have seen in NC Professional good work good service

I had several projects around my house that I needed help with. One was installing the wood finish…read moreon the walls, and see handyman transformed two of my rooms with this wood finished installation, absolutely beautiful! Another project was my backyard. ENC handyman designed and built a beautiful pergola and installed thousands of pavers for my patio over four years ago and it is still as beautiful as ever! I have never seen any handyman, or any contractor, in all my years of renovations, that pays as much attention to detail and perfection as ENC handyman! I highly recommend his services! Goes above and beyond, and gets the job done right every time, always exceeding my expectations!

A small fire in a bedroom and guests coming soon left us pretty sure we wouldn't be able to get new…read morecarpet in time. The folks at Carpet One were great. They got the carpet in in record time and juggled their installer's schedule, so the room looked great just in time. A couple of months later one seam began to show. It was only a short seam in an out of the way spot, so we didn't really care, but Carpet One insisted on sending the installer back to redo the seam. Great people to do business with. In fact we were just there today to pick out some tile for a new kitchen backsplash.

Our floors were done by Carpet One, very professional and always responsive. No glitches, and they…read morealways return calls.

I have hired them before and didn't exactly get what I wanted. The job was unfinished and not…read moreeverything was done. He didn't do work inside that I asked him to do. Some of the panels in my garage are falling down because he used staples not nails or screws. he didn't put up everything he took down. Ceiling electrical pull out cord. I wasn't happy then about a year ago when he did the work. This week I called 3 times and no return call. I gave him $800 extra to move items in the garage. I will never hire them again because of the lack of response and his response when I asked him about the cord.

Handyman services remodeled our kitchen and did a wonderful job. Cory and his help followed COVID…read more19 safety protocols during the whole process. the kitchen turned out beautiful, We highly recommend Cory. We are going to have him come back and remodel a bathroom for us next.

Boo is fabulous! I always have a great experience working with her. She listens to what your…read moredesigns needs are and then her design wheels get turning in her head and she produces something that "wow's" you. She is friendly and is a truly gifted artist and creator. She has a gift at party planning, attention to details and creating an inspiring experience. Can't wait till another project/party comes up that I can use her creative brilliance for!

From the owner: Blue Envelope Interior Designs, located near the east coast of NC, in the historic town of New…read moreBern, NC 28562, offers in-home and on-line interior design services to local and remote clients. I am Margaret Volney, Senior Interior Designer and I have the amazing job of specializing in making my clients' dreams come true through designing personalized design solutions. Through my design expertise, technology and a little bit of imagination, I create magical interior design solutions and experiences for each and every one of my clients. I present presentation boards to my clients, as visual aids, that serve to fully inform and highlight the details included in the proposed designs. Depending on each individual project, the boards may include 3-D Perspective Rendered Drawings, floor plan views, as well as virtual tours through their future space, illustrating proposed fabrics, flooring, cabinetry, countertops, faucets, fixtures, hardware, finishes, lighting, furnishings, draperies, artwork and accessories. Through a little imagination, these boards assist my clients in actually being able to visualize themselves being in the proposed space. My self-driven motivation to exceed my clients' expectations and my informal approach to design seamlessly relieves stress and anxiety from my clients; resulting in successful, personalized designs, delivered to my clients, one blue envelope at a time.

Had a pipe break and planned to get hardwood floors refinished. They gave a reasonable quote…read more Rescheduled on me multiple times to actually begin the work. The work was to start in 2 months it didn't get started for 4 months. Told I could stay at home through the process initially. Then told I needed a hotel room. Ok! I can't be flexible. When the floors were done. They looked great! Unfortunately, they said they didn't realize I had a dog (he petted my dog every day) and tells me the floor finish used could possibly not hold up but "not to worry, if it got indented by the dogs nails just give him a call he would come back out and fix it.". Well, I have tons of dog finger nail indents and when I called to get it fixed the first girl told me to use bona mop refinish(uhm that's not going to keep this from happening) and the second time I called, I'm told there is no finish to keep hard wood floors from being indented by my dog. It can't be that no one who has hardwood floors doesn't have dogs. Time to shop for a new floor company.

The absolute worst experience I've ever had. They took over 2000 dollars from us and kept…read morerescheduling when they'd come. Didn't give us an update until the day before which ended up not working for us, then told us they would be there on a Thursday June 4th , when we called to check that they had completely changed the date without our knowledge again and moved it to the following Friday. They finally come out after almost 3 weeks of phone tag and the tech gets here and smokes on my porch and brings that terrible smell into my home. I have asthma and so does my 7 year old. He was disrespectful and visibly upset by my telling him not to smoke. He lays the floor and then tells us that we'll just have to leave it over the weekend unfinished and undone because the moisture was too high. Although, we were told repeatedly he'd finish it in one day. ( this could have been prevented had he just delivered the wood a couple days prior like they said they would in the first place) This company completely lacked professionalism, organization, and customer service. Don't waste your money here.