This has been exhausting. Frank responded right away.he acknowledged that he was busy but that he…read morewanted to help. I felt so grateful. Then it took 2 weeks to even get him to respond with a time for someone to come check out the project. I had to follow up repeatedly. Then he sent the construction lead Mike to do the estimate. Mike texts me an estimate of $1500. I check with Frank to confirm and he said "No, that's a a mistake, it's really $2500". It is still my low bid so I take it. I ask for a detailed invoice and Frank sends a text with project details. I just deal. But scheduling the start date is a mess too. They tell me on Monday that they can start Friday. I say, "great, what time? I need to schedule work and childcare." Mike says, "I won't know until Thursday evening."!! What?! I can't plan for that. Frank tries to clarify and say he will give me an update the next day. No update the next day (Tuesday) until I follow up Wednesday. They say Friday afternoon after lunch. Today is Friday so I confirm (as I am worried they will not show) and ask if to expect them at 1pm. They say, "no, 3-5 pm". CANCEL! I just can't work like this. I have a kid at school and a job. I suggest you don't either. Frank says he is sorry I feel this way (not that they behaved like this) and that he was doing me a favor to squeeze me in. Between the estimate $1500/$2500 mix up and the very little leadership offered by Frank (the owner) who says his job is the money and the scheduling: I say, you are better off paying more elsewhere. That is what we will do. I have the texts saved if anyone needs evidence of how this all played out. UPDATE: The owner Frank has written his response below which confirms his lack of feeling apologetic for all the trouble I mention above. Frankly, he is the cause of the challenge as what I encountered was a problem of bad leadership and administration. If you want to confirm the exhausting effort made to get them to follow through and schedule something, please write me a message and I will send you the text thread images. Honestly, if he had replied with a sincere, "I'm sorry, our inconsistency must have been difficult." I would have softened the review because of his ability to take responsibility and try to correct it. Only hire them if you have time to sit at home waiting for a maybe and know that he will blame you for his shortcomings.

Frank and his team did a great job upgrading an old basement project to a more modern design with…read morenew floors, ceiling, installing new lighting and converting current storage closets into a computer and media center. They also replaced our powder room floor removing the hardwood and installing tile. Subcontractors that did the work were courteous and professional.

Quality workmanship and timeliness. He's done two projects for me; a full kitchen remodel and a new…read moreshower installation. He is hands-on with his crew and ensures that the project meets your expectations.

I had Thomas Solutions extend my patio around my back yard, replace the broken sidewalk in front…read moreand add a car path on front of my garage. They did an excellent job, cleanup behind themself and very professional. I would recommend them to all my family.

McMaster Faganel built our home in Glen Ellyn. I found working with the two owners Dave and Glenn…read moremade the entire process go really well. Dave had a lot of design expertise and Iris at his office was excellent in the selection process. Iris has a great eye for design and helped pull our vision together. They suggested things to us that really made the house better all around. I would highly recommend this home builder.

My name is Corissa, and I am an Asthma Patient. My Husband Joe and I lived in a small Ranch Home…read morein Lake In The Hills, IL. I was always in the emergency room with Asthma Attacks. Joe knew of some friends who were living in a Faganel Builders LLC Home in Oswego, IL. Learning of Faganel Builders LLC has been most Healthy and Comfortable Living for Joe, our daughter Gianna, and especially me. We built our home with Faganel Builders, and have been in our Faganel Home for 9 years, and I have not had to go to an emergency room. I am on medication daily, and have a Respirator in my home in case of an emergency which I have not had to use. Dave Faganel builds a home with the (HEPA) Air System, and many other Fantastic Standard Features. Dave builds a home like no other builder. Extremely the BEST! I refer anyone to build their new home with Faganel Builders LLC for Healthy, Comfortable Living.

From the start Randy was very responsive, on time and on site for the whole process of our kitchen…read moreremodel. He is very knowledgeable about materials and pros/cons of modifications we considered. He was the one doing the majority of the work. We went through almost 10 companies from small to large and Randy was the perfect fit for our kitchen project. We installed "snow white" shaker cabinets, MSI Quartz Alabaster White, oleum white subway tile with maipei frost color grout 1/8th inch and floating shelves installed. We also had Randy install a new Kohler sink, faucet and garbage disposal. I highly recommend Randy and Express Remodeling for any kitchen or bathroom project. His attention to detail stood out and he was always asking us for our opinion when it came to any design choice. Five stars all around.

I wanted to find a reliable home remodeling company in Wheaton, IL. My brother just had his kitchen…read moreremodeling done about a month ago, and I liked the results. So I decided to contact your kitchen remodeling contractors to have my cabinetry done. I get to save space, and my things are more organized than ever. You yuys are such lifesavers!

Upacale Fooring and Carpentry did an amazing job on this backsplash! I highly recommend Eric based…read moreon his professionalism, attention to detail, pricing, and overall moral character. Eric was transparent in our initial conversations regarding the options/methods i had available to complete the project as well as pricing. He accommodated my high attention to detail in pursuing the finished product I desired im extremely pleased with my finished backsplash.

Upscale Flooring is a wonderful company! From the initial estimate to the finished product, Eric…read morewas exemplary at all levels of the project! My space was clean and ready for use as soon as the project was complete! I would recommend Upscale Flooring and Carpentry for a small project as well as an entire house to anyone in the market! - Heidi L.

I can't say enough good things about this company! This was our first undertaking of working with a…read morecontractor and I was very nervous about hiring someone I didn't know. Nick went ABOVE AND BEYOND to help turn our dance studio into magnificent office suites! We installed tons of light fixtures a new kitchen, 4 new offices, plumbing, paint, moldings, moved vents, new front door, custom waiting room and a reception area. The attention to detail, customer service and overall beauty of the space has been invaluable to our new business. I wish there was a higher rating than 5 stars! Thank you to Nick and his whole team. I will be recommending you to everyone and anyone. If you are looking to hire someone honest, hard working and talented, you need look no further. ProPoint Construction is as good as it gets! Thank you for everything, you made our dreams a reality!

Poor quality work, didn't even finish my project. Bathroom tile installed below shower drain,…read morecausing water to sit there, and electrical issues. Hire someone with solid references and ask to see all licenses!

My wife and I decided on a home renovation project and addition as we love the neighborhood in…read morewhich we live. We interviewed several builders and contractors and viewed some of their previous projects before hearing about Alpine Custom Builders from a recommendation from a co-worker. We toured the home of our co-worker to see the quality of work that had been greatly impressed. Knowing our co-worker and his penchant for detail, we decided to call Alpine Custom Builder's owner, Dan Casaletto and speak with him regarding our project. The ideas we had for an addition to our home along with a remodel of the original home was a large project, and we were totally inexperienced in this area, but after speaking with Dan, and hearing his thoughts and ideas about the project we were convinced that we found our building contractor. The craftsmen that Dan uses for each step of the project were true professionals in each of their trades. A bonus for us, was during the construction, as Dan would supervise the project and have an idea that he thought might be a better choice, he would contact us and explain idea at the site and give us the opportunity to make an informed decision at the proper time in the building process. It was a great help is us getting the home we really wanted. The attentiveness to detail and our personal desires exhibited by Dan, truly eliminated the anxieties that are inherent with such a project. We would not hesitate to use Alpine Custom Builders for any future project.

Meticulous is Dan's middle name. Serious attention to detail. Dan completed three projects for…read moreus. Completely new composite front porch (neighbors stop all the time and compliment us), vinyl siding including new foam board insulation, and gutting a bathroom. Great work all the way around and very trustworthy. A big thanks to Dan.

Paul really cares about his clients and pairs the design process with interior design.read more

We hired Paul to remodel our 1910 condo, budgeted at $150,000. Initially, he appeared professional,…read moreresponsive, and creative. However, working with Paul turned out to be a horrible experience. He repeatedly missed promised deadlines, delayed meetings, gave endless excuses (seven by text alone), and blamed us for problems resulting from his poor management of the project. All along, his work contained numerous errors and oversights, and he offered few constructive or creative solutions. We tried to be flexible and accommodating, and Paul several times apologized for the delays and communication issues, blaming personnel issues (he soon thereafter fired a new employee) and family issues (new school year, etc.), which we could certainly appreciate. Unfortunately, it only got worse. Nearly two months after his proposed design deadline, he largely stopped responding to my e-mails (four e-mails over two weeks) and kept postponing phone conversations. We asked him to complete the design work by a new deadline. Instead of completing the design or asking for another extension, he said that our project "caught him at a bad time" and that we would be "best served going elsewhere." Because he chose to quit four months into the project, he waived our final payment (he had tried to collect it before the work was finished). If you hire Paul, do not pay the final invoice until the work is complete to your satisfaction--but even that cannot guarantee completion. Overall, we were left pretty unimpressed with his design skills. Good design requires a commitment to both the big picture and the fine details. Paul repeatedly promised but never actually attempted to pull all of the details together, which probably resulted in more revisions than necessary. The selection of tiles, paint colors, moldings, light fixtures, electrical design, etc. was promised, but never delivered. One hires a designer to think through how all of those details, colors, and materials interact: how a paint color looks next to certain materials and fixtures in the actual room. In reality, Paul basically just told us to research faucets online ourselves and directed us to a few tile manufacturer websites (he pulled some selections together on pintrest, but they were hardly helpful--mainly because they were not envisioned as part of a larger whole). This was his standard MO, and ultimately we felt that Paul's work lacked both vision and execution. Paul frequently complained that we were being unreasonable or costing him money. He complained that we had sent him 138 e-mails over six months: Really, it was 121 emails, including scheduling exchanges, brief messages of approval (e.g., "sounds great!"), e-mails to follow up on promises and deadlines unmet by Paul and his team, e-mails requesting updates after weeks of silence, and--of course--ideas and feedback on the designs, some of which had to be revised or returned to earlier ideas: anyone in design knows that is just part of the process and, again, many of the revisions were due to initial errors or oversights. + Design process was delayed almost two months and never completed. + Numerous (at least twelve) initial mis-measurements in crucial places. + Designs contained amateurish errors and oversights: cabinet doors that would hit each other when opened; a shower that would drench the user when turning the valve on; a custom vanity (35% upcharge) with a sink specified that would have been 2" too large to fit. Paul would complain when we brought them to his attention. + Revisions of designs were often delayed by weeks and often incomplete. + Paul would commit to doing tasks by a certain date and fail to do so. +Meetings were frequently rescheduled with little regard to client's time; too many excuses given; we actively had to request updates. + Prices are inflated: his demolition bid was over $9,000 while other contractors bid it at $4,000; his plumbing bid was $13,000 per bathroom, other plumbers consistently bid each bathroom around $2,000-$3,000. + Lighting and electrical design was largely absent and thoughtless. + Drawings were incomplete and amateurish. Every architect, contractor, and designer who has seen Paul's drawings for our project has pointed out numerous problems with them. Paul does not have architectural skills, so when you show his drawings to a contractor/plumber/electrician/cabinetmaker, they do not have enough clear information to work from. The drawings project an air of accuracy (e.g., measurements to an impractical 1/16"), but actually contain numerous larger more meaningful errors. If you compare Paul's drawings to a professional's drawings you will immediately see the difference. + Generally inconsistent communication: sometimes Paul would respond quickly and thoroughly, other times there would be no responses whatsoever. + It took four weeks and four e-mails for him to finally return our house keys! Stay Away!