I reached out to customer support and received the following:…read more Thank you for contacting Marcus Theatres and sharing details from your recent visit. We sincerely apologize for the experience you had. Your email has been forwarded to the local management team for further review and action. Your local theatre will be in touch with you within the next few days to address the issue. Thank you again for bringing this to our attention. Best, Taneasha A couple months later and THATS AS FAR as the complaint went. The local management may have automatically printed the complain in a shredder for all I know. No compensation no apology. Do they even know that customers exist? What a horrible disgraceful establishment. They may as well spit in your face as you leave the theatre.

High ticket prices. Service fee of $9.95 for online orders…read more Outrageously concessions Stale premade popcorn No fountain drink machines. Ticket booths not open, so you have to go in and hope an employee notices you. Parking lot spaces are way too close together.

I love the Rouman theatre in every way! It is the most unique place with tree trunks that look so…read morereal. I always bring out of towners to a movie to show them a cinema that has a northwoods theme. It is a wonderful night out for my husband and I. Popcorn and a soft drink top it off and there nice comfortable seats to sit on while we enjoy our movie. Thanks George for hiring nice people as well !

Not bad for the only cinema in town. LOVE the Fun Factory gelato and there's a pretty good-sized…read morearcade area. Our movie was delayed because of some technical difficulties. This place could make a killing if they made upgrades to the seats and offered online seat reservations.

Me & my brother visit Marshfield once every year & usually check out a movie at Rogers cinema. It's…read morea nostalgic place. I believe the only theater in Marshfield but, the city of Marshfield needs to invest some money to upgrade the seats and carpet to keep Rogers alive. We were in the upstairs theater yesterday & it was filthy. There needs to be a cleaning crew before or after hours. Every seat was stained, ripped up, & the floors were sticky, covered with popcorn & candy. I enjoy going there but cleaning management needs to improve.

Would not allow me to bring a water bottle in. Even though water is FREE. The man gave me too much…read moreattitude and his shirt did not match his pants.

Went to see "Woman in Gold." First experience at this theater and it was first class all the way…read more Great film choice, comfy seats, and the tickets were six, yes six, bucks. Popcorn and a beer another six bucks. Ice cream at Lick-A-Dee Splitz next door a definite bonus. Yup.

Newly renovated and a gem in a little city. Friendly staff and excellent service. Did I mention…read morethey serve beer? Yes, that's right, beer and a movie. What could be better? Oh wait, how about some fresh popcorn, or even some fantastic pizza slices. Don't walk, run to the next opening.

Nice theatre and friendly staff. They always seem to work hard to get the latest releases. Great…read moreplace to end a day in the Northwoods. Prices went up a little due to the digital projector, but still a bargain.

Great screens, always got all the newly released movies. Very friendly and amazing staff and low…read moreprices!

I love the people there! The prices are great and it's hardly ever any crowds :). The owner has not…read moreraised prices in years and I've come here so many times I can't remember. There's nothing besides Rhinelander in this area. There's also another theater by the same owner up in Ashland. I love that one too. :-)

Holy cats. The…read moreticket seller was nice. That's where the good ended. If you combined the DMV waiting area, an urgent care waiting room, daycare, and a chicken coop, that's what the theater was like during the show. The entire row behind us had newborns and toddlers crying and running back and forth. The child in front of us kept turning around to stare at us before finally climbing over the row in front of him to sit elsewhere. Two people in front of us texted constantly. And the entire left side of the theater was unaccompanied kids. Nobody shut up the entire 120 minutes. Ever. Not even worth $5.

Just a mid theater. They don't have refill on large popcorn. The seats are not like Marcus but they…read moreare fine to sit in. Very regular theater. Nothing tooo fancy. Prices are very similar to other theaters but again same price and no refills on popcorn is wild.

Their customer service is nonexistent. Issue with staff member being inappropriate with speaking to…read moremy children.

The screens here are all medium to small in size, but the seating area is not so large so that the…read moresmaller screen size is not so much of an issue. The seats arranged in front of one another barely sloped down towards the screen so if someone in your group is shorter when they sit, they may have a hard time seeing over other people if you go on a busy night to a popular movie when the theater is full this could be a problem. The seating is slightly dated but still has good cushions. It seems clean.

I went to the movies today to take my mind off the medical procedure I have scheduled tomorrow. We…read morepurchased two Senior tickets. The attendant informed me that I could not take water into the theater and I could not take my backpack into the theater because they do not allow carry-ins. I explained to her I was on a restricted diet, which in my case is no food and only clear liquids after 9:00 a.m. It was 1:00 p.m. She pointed out that Rogers Cinema sells water. I offered to have her inspect my backpack. I have carried a backpack for my belongings since 1972. She insisted that neither would be allowed. She was quite unkind over a couple of dollars. The movie itself seemed to have a bit of trouble matching the voice to the lip movements. Rogers Cinema ruined the movie for me and ruined my efforts to make the preparations for the medical situation somewhat pleasant. I have seen my last movie at a Rogers Cinema which today only had about a dozen people in attendance.