This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.

I love Bailey! She is so sweet and really takes her time and does an amazing job! Call center…read moresituation is horrible -no direct phone number.

This place is nice clean and very friendly, but way too expensive. Look other places you'll find…read moremuch better deals. I give three stars for the friendliness of the staff otherwise they would get a one-star.

I did end up filing a complaint with the BBB - within 24 hrs of me making that complaint I got a…read morecall from Milan and after discussing at length I was given a very fair refunds considering my circumstances. Kudos to them for doing the right thing. I never wanted my service to be totally free and paid for what I was satisfied with but no longer have to pay for what I was not satisfied with.

Dr Durden has been treating my skin cancer for at least 10 years. She's an expert at what she does,…read moreand she makes you feel comfortable with the body exam. The receptionist and all of the girls working there are all very professional and personable. I recommend Dr Durden if you're looking for someone specializing in the skin.

Dermatology: They are professional, kind, and knowledgeable. I felt comfortable in the diverse…read moreenvironment. They welcome new patients. The Doctor is a great listener. I was referred to safe and natural products. I found a new home for all my family's skincare needs.

Full disclosure, I have been going to Seriously Skin for a few years for neurotoxin treatments. It…read morestruck me odd that a 3% surcharge was added if you use a credit card for payment. All the treatments at this practice are well over $100 since they are cosmetic. IMO, who walks around with cash to cover this. However, the reason I am writing this review is concerning the experience I had today. As always, when called back I was asked about the treatments I wanted. The assistant was insistent on trying to sell me additional treatments that I was not interested in and seemed confused when I repeatedly stated what I wanted done. Please note, I always do the same thing, brow furrow and crows feet. I am not exaggerating when she repeatedly stated that I wanted two other areas for neurotoxin treatment that I did not want (forehead and lower face). I corrected her multiple times and it struck me odd as I always do the same thing. I was stunned when Dr. Tish came in and injected my forehead (her habit is to come in and inject without verifying the areas). I stopped her from proceeding. Please understand, my forehead doesn't need help, but my eyes and furrow do. As you all know, the neurotoxins are extremely expensive and she wasted my money injecting an area that I didn't want injected. And as a result, less was left for the areas that I wanted targeted. I assumed she would apologize for the mistake and then correct the error. No, she did not. I am extremely dissatisfied with the results as I didn't get the full service that I paid for and she didn't offer to remedy the situation. I will never go there again and you are a fool if you trust your face to her. Lastly, any Doctor that is doing a procedure should, out of due diligence, confirm with the patient the procedure. She never has done that and in my mind, it is lazy and borderline malpractice.

Dr. Kish has an Amazing new Esthetician! Daniella is amazing and takes her time with her clients…read more She is a breath of fresh air. Highly recommend her

I went here because I bought a Groupon & I'm so happy that I did! I had the most relaxing facial…read morewith Victoria K. She took her time, was very attentive and the products they use were great. They smelled amazing too. I will definitely be back. I highly recommend!

Jen, Jen, Jen! (and Kathy ) but my experiences here have mostly been with Jen. I drive 45 minutes…read moreto get here, why? They are professionals. The place is absolutely beautiful, clean, warm and inviting. The desk ladies are calm in the face of a storm (me!), organized and laser focused. Upstairs is for full on plastic surgery, downstairs is for non-invasive (laser hair, ultherapy, micro needling, cool sculpting, etc.) Jen is my girl, she and Kathy are incredibly knowledgeable, professional and HONEST. This place is pricey so it is best to sign up for emails to get notifications on upcoming specials. I highly recommend Docere.

You arrive to a very clean,light and organized environment that is running efficiently…read more The front desk is welcoming accommodating and competent. You get the feeling immediately that they like their job and are treated well there. This office aims to run on time and not have patients waiting. They do that very well. Once in the room for my procedure, feeling vulnerable bc only partially clothed. MA Jasmine did an impeccable job of assisting me through that process. She was confident, kind and an excellent communicator and probably the reason why I am writing this review today. When Dr. Haber came in. It was go time. We were all prepped and ready and knew exactly what was happening next. He was like the rest of the crew. All the aforementioned things. His communication was direct. He was professional, and ON TIME. He took care of me and I felt immediate relief. I would recommend this Dr and office 10/10.

Went to haber for a hair transplant and had an awful result. Not only that, he has an awful bed…read moreside manner. Look up his name on reddit, google and hairrestorationnetwork.com to fully see his patient follow ups. He has bad reviews all around. Do NOT be fooled by his before and afters from YEARS ago.

The staff are really rude and seem unhappy. The doctor I saw is no longer there, but she did two…read morelow quality laser resurfacing treatments on me and then messed up my second ever Botox injection and I had a severely droopy eyelid for two months, followed by another two months of it still looking slightly droopy. I will NEVER go back there. You have been warned!!

Recently had a procedure done by Dr. Christi Woods. It was my third time getting this procedure…read morehaving had it done successfully in a different state about 4 years prior. Unfortunately my symptoms returned, so I sought the treatment again in my new town. This unusual case did not deter Dr. Woods who expertly tested the areas of concern to determine exactly how and where best to treat me. She paid extra attention during the procedure to ensure I'd get the full effects. When I had some complications post-procedure, I called Dr. Woods and both her nurse and her returned my call with fantastic reassurance, expert advice, and a promise to check in to ensure my side effects became mild! Dr. Woods checked in the next day, too, and made sure that her solution and suggestions were successful in resolving my concerns- they were! I am so very glad Dr. Woods was my provider as she did excellent work AND went above and beyond to ensure I was able to get back to my own job ASAP. Thank you!