The reward program has really gone down hill. It took me a long time to earn a reward and when I…read morewent to redeem the $18.95 one item reward/ the choices were soooo limited. I basically only buy wallflower plugs and refills from BBW. I selected an $18.95 wallflower plug as my reward and they said that wasn't acceptable. I could get one wallflower refill for my reward. No where near $18.95. She said I could order a two pack online but of course the shipping is outlandish. Not going to both with their rewards program anymore.

It never fails that I'm NEVER greeted when I go to this location. Everyone else is greeted. I've…read moreactually stood there and watched. I only go there out of convenience of the location.

I had a brow appointment scheduled for 9:20 a.m. at the Ulta in McHenry this past Saturday. I…read morearrived at the check-in desk at approximately 9:22 a.m. and was immediately told, quite rudely, that my appointment had just been canceled as a "no show." I explained that my appointment was scheduled for 9:20 a.m., which was confirmed both via their text system and again by phone the day prior. I was told I was "incorrect" and that the appointment was actually for 9:15 a.m. I then showed my original confirmation on my phone clearly stating 9:20 a.m., at which point a 9:15 a.m. cancellation conveniently appeared. Despite being less than two minutes late for an appointment that had been confirmed for 9:20 a.m., I was told they could not accommodate me because they were fully booked and insisted my appointment was at 9:15am despite seeing with their eyes, that it was at 9:20am (they did not share evidence that their system actually indicated 9:15am and the individual was very rude from the get go). There was no apology, no attempt to resolve the discrepancy, and no accountability--only repeated insistence that I was out of luck. When I expressed that this was unfair and suggested their booking system needed to be corrected, the response was simply, "I agree," with no further effort to help. The interaction escalated unnecessarily, and the tone throughout was dismissive and unprofessional. This was one of the most rude and unjust customer service experiences I've had. The lack of any type of apology for the inconvenience to me, was icing on the cake. Unfortunately and mysteriously I'm currently unable to log into my account or reset my password; otherwise, I would include the staff member's name.

Sarah has made my experience again for the the first time so much better than where I went before…read more She is very engaged and answers my question and I feel comfortable taking her recommendations on product and style

Store is clean, provides quality product and prices quality or less, they even beat the dollar…read morestore. Staff is friendly, and provides customer service that lacks in many other stores. I will return and recommend to others.

First time to stop by. Just came from working at. It's next door to planet fitness…read more Upon arrival no acknowledgment, feels like empty, but that didn't stop me. I keep on walking, checking what they have. I found an igloo lunch bag for only $6. And few more stuff. They have a lots of selection. Then I see one staff working. Still no acknowledgement. Place is clean & organized. Service from cashier SCO is poor.

So this wouldn't be a very convenient spot for me. However, I had an antibiotics prescription sent…read moreto my usual walgreens just to find out they now close at 5pm on weekends... obviously I can't wait for something like this. So when I called walgreens and managed to get a hold of a human, I was told this one was open 24 hours. I called them and they were able to move and fill my prescription right away. However, it wasn't something they did in a friendly manner. Instead I felt like they were annoyed to have to do something. The tone of the person on the phone was displeased to say the least. A similar issue at pickup, the gentleman who was running the counter wouldn't even acknowledge my small talk. Just flat out ignored me. Overall they can have a 3, they did the thing I needed, when I needed it done. That's good enough. A little customer service would go a long way... I know I'd be fired at my job if I acted that way and my job isn't potentially life or death like a pharmacy.

Pharmacy closes from 6:45p - 7:15p for "dinner".... Not 6:35.... Not 6:40... 6:45. This is the…read morethird or fourth time that I've been here where they close the pharmacy earlier than advertised.. and open back up later than advertised.

My choice would be zero stars if it was available. I scheduled an appointment solely to have an…read moreexisting dental device adjusted. At no point was I informed that this visit would involve a dental evaluation or that any additional fees would be incurred. Upon arrival Dr. Dano immediately began promoting his own dental device, claiming it was superior to the one I currently use. He then proceeded to perform -without my request or consent- a dental evaluation. Following this unsolicited evaluation he informed me that all my silver fillings needed to be removed and that additional caps were necessary, totaling an estimated cost of $7630. I left the appointment without the adjustment I came for, confused, concerned, and extremely disappointed. I sought a simple adjustment, not a sales pitch or an unrequested dental evaluation. Shortly afterward, I received a bill for $225 for a "dental evaluation", which I never requested, approved, or was informed would take place. When I questioned the charge, the office manager responded rudely and stated that if I did not pay the bill, they would pursue the matter in small claims court- adding that they have never lost. The threatening tone and lack of professionalism were completely unacceptable. Had I been informed in advance that a fee would be charged for a dental evaluation, I would not have scheduled the appointment. TRANSPARENCY REGARDING COSTS AND PROCEDURES IS A FUNDAMENTAL ETHICAL STANDARD IN HEALTH CARE. Bull Valley Dentistry failed to uphold this standard, and in my experience, did not act with transparency, informed consent, or professional courtesy. I have filed complaints with the American Dental Association and Better Business Bureau. I believe patients deserve to be treated honestly and respectfully, and no practice should be allowed to mislead or pressure patients into unnecessary services or surprise billing. I do feel fortunate that I am only out $225. Please consider another opinion before letting Bull Valley Dentistry be your dentist.

Dr. Dano and his staff are professional and friendly. The…read moreoffice staff is very good at deciphering my dental plan. They give me a printout of my out of pocket cost before any procedure. No money surprises! And more importantly no pain!!!

Best pedicure I've ever had. Danielle was meticulous! Karly did a great job on my daughter's hair…read moretoo. Adorable salon in an old Victorian house. Happy atmosphere. I feel like it's a hidden treasure!

I go see Shannon for my eyelashes! She's Incredible. I…read morealways get a ton of compliments on my lashes. I love how everyone is so friendly and welcoming. My lashes never feel clumpy and last 3 weeks in between fills. I've been to a few places to get lashes done before and these girls are the best!

I've made 2 visits with Ann Marie at McHenry Medspa and am so impressed with the time she has taken…read moreto provide the education I was looking on the services they offer. Excellent Customer service and building a loyal customer before she worries about how much revenue they will bring is clearly at the forefront of her practice. I'll be back!

This place has completely changed my skin and I just got fillers in my lips and they came out…read morebeautiful