I haven't had my hair cut in awhile here, it's a friendly hair salon. I love meeting Pam because…read moreshe's genuinely kind hearted. It's welcoming and supportive when you need your hair taken care of.

Amber was amazing! I went in after my previous hair dresser ruined my hair by overprocessing…read more(resulting in toilet seat cover white stripe down the back of my head!). Walked out with what I wanted in the first place. Been back since and will continue.

3/23/2026 4:30pm-5:00pm MY VISIT…read more Before I forget let me list the names of UTLA EMPLOYEES ELISE, EDEN, CALIE and the cashier (I'm sorry I did forget since it is the next day) SINCE I AM A SHOPPER FOR INSTACART, I am constantly visiting this beauty store to shop for THE PEOPLE of ITHACA.....What I've learn and what I am constantly reminded is WORK ETHIC AND CUSTOMER SERVICE....THE PEOPLE OF ITHACA.. I literally walked in as a SHOPPER FOR INSTACART....Let me say their names ELISE, CALIE, EDEN and the CASHIER (I am so sorry I can't remember the name). I walked in and I was reminded by these extraordinary professional, kind hearted STRONG work ethic inspiring individual that customer service matters...I WAS GIVEN ADVICE ON BEAUTY CARE WHILE handling business!! Just walk in and experience the definition of customer service PLEASE SUPPORT THE LOCALS

I've been a customer at the Ithaca Ulta salon for about a year, since moving to Ithaca. There are…read moredefinitely talented stylists here -- I recently saw Kaylee C., and she was excellent. I left that appointment really happy and specifically rescheduled with her because of that experience. The issue is that the service at this location feels very inconsistent. One appointment can be great, and the next can feel completely different, so it is hard to know what to expect. At one visit, I came in just for a blowout, and it took about two and a half hours just to wash and blow out my hair. Most recently, I was scheduled with Kaylee C. again, but the salon called the same day to say she was sick. That was completely understandable. They offered me another stylist at the same level and said he was very good, so I agreed to come in. I was there for a basic root touch-up, which was scheduled as a two-hour appointment. In past appointments, after getting my roots done, my hair has also been blown out and styled, not simply dried. This time, after two hours, the stylist told me near the end of the appointment that he had another client coming in and would not be able to blow out my hair. I left the salon with my hair wet after spending two hours there just getting my roots colored. What was most frustrating was not just that the appointment ran poorly, but that there did not seem to be much effort to fix the situation. I spoke with a manager afterward, and while she acknowledged that I should have been told the stylist was slower and that he may not have planned appropriately, the overall response still felt focused on moving on to the next customer rather than resolving the problem for the customer already there. That has been my main experience with this location: there are some very good stylists, but the consistency and customer care are lacking. When something goes wrong, the salon does not seem to have a strong "we'll make this right" approach. Instead, it feels like the priority becomes the next appointment, even when the current customer is leaving unhappy. I wanted to like this salon because I've had some good experiences here, especially with Kaylee C., but after multiple inconsistent appointments, I would say you really do not know what kind of service you are going to get.

I got my hair done here for three years- while I lived in Dryden and Cortland. I never went any…read moreplace else so I have no complaints.

I have been going there for years. A good haircut and a good price. I'm in and out in no time,…read moreseldom waiting.

Lisa always gives me just what I want for my haircuts! I noticed some reviewers on here are looking…read morefor laser-sharp attention to detail styling but that's now what Lisa offers. If you need a trim off the top, have the sides to about a 2 or 3, clean up the neck, even out your sideburns, then she's your gal. She seems very familiar with military-style cuts, which is why I believe all of Cornell's ROTC cadets come to her, but as a veteran that's what I'm used to and it feels great afterward. She's also very quick when it comes to having people waiting on her, if they even wait at all. Love all of the sports and military memorabilia and patch collections on the walls every time I walk in! Thank you Lisa for taking care of me for the past couple of years, looking forward to seeing you again!

I mean, look at that before and after picture. I look feral in one and then I look neat and…read moreprofessional in the other. They did a good job. They were quick, communicated. The price is market yeah recommend it's very convenient. If you're in the area, you know like Cayuga Heights, Lansing and stuff definitely give them a try. Small quaint shop. Grab a bit at Ithaca Bakery too if there is a walk in wait.

My brother has a special event today and he needed a haircut so, we ended up here. The quality of…read morethe haircut was great! The vibe was bringing 1900's because of the Pop Rock playing on the background.

This place is so cute! There is a salon just for kids in the back of the shop. Lots of toys and…read moredifferent things to look at to keep the little ones occupied. You can tell Sherry loves kids. She talked to my boys and asked them lots of questions. She is also very skilled. We were so happy with both of their haircuts. Definitely recommend!

This is where experience and passion for ones work really shows! I am a poor planner and had lost…read moremy decades long stylist years ago when she retired. I had also lost Sherry, who often styled my hair at the same salon. I tried cuts a number of places where I could just stop in w/o an appt. I can't explain how disappointed I was when those cuts took less than 10 minutes over and over again as they trimmed an inch of hair off the bottom and called it done. Long straight hair can still be styled to take advantage of many details and this was exactly what I found again when I found Sherry yesterday at her own salon! She brought out swing and cut for hair and facial characteristics and I walked out feeling like 1 million bucks for not a lot more than I had been paying for drab and lifeless cuts. Sherry particularly provide children with wonderful experiences during haircuts! If you're looking for the best cut in Cortland check out Guys and Dolls Salon!

Crystal is excellent. I've been coming to her for over a year, her prices are reasonable, she is…read morealways so fun and her services are quick. I'm able to make appointments online and see her availability which is always a bonus.

After living in Ithaca for 7 years and trying many different hair salons, I finally found Crystal!…read moreShe knows exactly how to manage my frizzy and curly hair. She is also a master of cutting my toddlers hair while he is having a full blown meltdown. I visit Crystal every 4 months for a keratin treatment and a trim. The treatment she applies lasts longer than the usual treatments that I've had in the past. Not only is Crystal very skilled in her profession, she also has a great personality. She is funny and witty. You will be sure to have a great conversation with her.

nice people running the shop but I did not get what I asked for at all. the quality of the cuts…read morehere are hit or miss depending on who you get, I've gotten good quality cuts here before but my last experience was just not good at all. for peace of mind, you could pay a little more and do a lot better elsewhere.