Do not express any negative feedback or you will be completely cut off from the company all…read moretogether! I visited this salon ONE time, didn't get what I had envisioned and went back for a correction with the stylist. Looking to see if a different stylist was a better fit for me and was told I can no longer come to this salon because they haven't been able to consistently deliver after reviewing my visits. Find a professional salon that will listen to your wants/concerns for the amount of money you are spending!

Had a great appointment with Sarah! She is so amazing at helping me decide what will work best for…read moremy routine and makes the color always look perfect. Highly recommend!!

No one ever got back to me for a haircut. I called and left messages and I tried through this app…read moreand nothing. Horrible customer service I would say.

Love coming here! I've gotten a different stylist each time (due to my schedule constraints), yet…read moreeach has been great. They are extremely nice and really take the time to make sure they know exactly what you are looking for and are satisfied at the end.

I was able to snag a last minute appointment for a wedding. I just needed a wash and style. Having…read morelong curly hair, I wanted a frizz free straight sleek and shiny look. It was a tall order. Hope was able to get me in last minute. She was fantastic! Very nice, professional, and a good hairstylist. The salon itself was very modern, clean, and fun. I was very happy with the outcome of my visit. I recommend Hope for anyone needing an appointment!

Terrible, she doesn't even know what she's doing. Couldn't even color my hair. Didn't know any…read moreproducts that's I asked about. She can not be a professional at this point. Take this women's license. I'm seriously flabbergasted on how much she couldn't do and not to mention my shirt was completely bleached after my appointment. If I could I'd get my money back

At the last minute we needed my daughter's hair washed and blow dried so we ran to Great Clips…read more This girl never one time smiled or acted welcoming in the least. The only words she spoke to my daughter was to say if the blow drier was too hot let her know. One would think a hello or something would not be too much to ask.

The new owner is all about money. The guy doesn't care about the employees. They expect a 15 minute…read morehaircut no matter what. Do you want your hair done in 15 minutes? Think about it before you answer. Someone rushing you through your hair not looking if it's even. Not caring about your ear hair or how long your neck hair is. Someone not talking to you about anything or even asking how you are(that takes time) they literally check you in and hope you don't talk and hope you have long legs to get back to the chair then hope you don't need to explain that you want something new or different. They hope you haven't had a bad day so there day isn't worse. They haven't had a break all day. They haven't done anything but cater to everyone that has come through the door only to be told that they are tipped employees and they only get $10 an hour all the while the company charges over $15 a cut. So they want the employees to make $60 an hour. Theses usually 3-4 people working. Do the math. Great clips in sterling Illinois is to be avoided!!

One of my friends recommended Shanda and gave me her number. I spoke to her on the phone and…read moreexplained what I wanted. I said no razor, I want a scissor cut on curly dry hair, and I'm trying to grow my hair out so I don't want any length taken off. I also said I really only need my front blended, because there's weird pieces hanging down and it's at a disconnect from the rest of my hair. I asked if this was something that she could work with, and she said yes. I had high hopes of a stylist who would listen to me and get a haircut for $15 rather than $150 which is the standard price for Deva cuts in my area. I should've forked out the $150 right off the bat. I got there and explained again what I wanted. I specifically told her all I wanted cut was the pieces of front, and I wanted them blended with the rest of my hair. I had a picture as an example and said, I don't necessarily want this cut, but this is how I want my front to look in general. She then started talking about how heavy my hair looked, and before I knew it I heard chop chop chop chop in the BACK of my hair and looked up and was absolutely horrified to see thinning shears! My heart sank. Not only did she not listen to me when I said the FRONT pieces needed cut, she started thinning without my permission, and without telling me what she was doing or when she was starting. At this point I just let her finish, because I wasn't going to walk out with half the back of my hair missing. After she was done, she sprayed brownish orange water in my hair, which I thought was absolutely disgusting. I am so angry, because I had just gotten my hair to a healthy state using the CG method, and now my ends are completely frayed and I've lost my uniform curl. Now it sticks straight out and up in the absolute worst places, and it is thinned out extremely uneven! There are places that have no hair on one side, and on the other it's longer. I am now going to pay the extra money to get it fixed, since it seems a lot worth it with stylists like this out there. It feels like she lied to me just to get me in her chair. I went home and cried, and I totally regret ever going there. If you have curly hair, stay far far away!!!