I walked into the Cost Cutters located at the Big Y Plaza just off of Hazard Avenue in Enfield and upon doing so an employee asked me if I had an appointment. I explained that I did not but pointed out the sign stating "No Appointment Necessary" to which I was informed that they perform appointments. This was strange since the woman that was telling me this has cut my hair several times in the past and as the rest of the employees finally wandered out from the back there were 4 employees and absolutely no customers in the store. I was sat in a stool and I told the hair stylist how I wanted my hair cut which isn't to hard considering I get a military type hair cut with a #3 shear all the way around and just shortening the top comb-able to the right and trimmed around the ears. I don't believe I was in that chair for more than 5 minutes. Towards the end of the haircut I reminded the stylist I wanted my hair trimmed around my ear's. She replied ok and picked up a different shear and fidgeted around my left ear but it didn't even feel as if she had trimmed anything. She never trimmed my right ear and at the end she sprayed my head with a water bottle which I thought she was going to blow dry my hair but that didn't occur. She told me she was done as I stood up dripping water from my face. The lack of attention to her job certainly wasn't missed on the 4 ladies discussions about who makes the best carry out pizza, Collatta's and the problem she was having with her toilet at home, specifically the float bulb. When I went to pay I was in shock when I was told my bill was $30 for a haircut. I asked about this stating I had been in there on several occasions and never paid that much. There was to my knowledge that I saw and prices posted or I never would have had my hair cut there. The stylist replied that Cost Cutters management raised the haircut rates back during COVID-19 in order to pay its employee salaries. Although I was walking out like a wet dog I did give the stylist a tip because she gave me the biggest tip on how Cost Cutters cares about its customers and jacked up their prices according to the stylist to pay employee salaries. It's hard to believe that Cost Cutters advertises itself as a family friendly business with prices to help families afford the cost of hair care for all of their family members. I don't know what is going on at this store and one of the things that I can think of is the woman that first greeted me and gave me flack about not having an appointment was present during the summer when I walked into the store with the front doors wide open, a pocket book sitting in a chair by the cash register but no employees in or around the store. I was in the store for several minutes calling out for an with no response when I finally called the police to respond believing that the store could have been robed and something happened to the employees. While the police were responding employees began coming in the store from the back. They said they had gone out the back door to smoke. The police department was contacted and told what had occurred and they were canceled. After having worked 29 years in law enforcement myself I've seen enough. With the abandoned business incident to the hack job of a haircut I just received, photos included I'm done. I will not be back. read more

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New franchise owner must be out of her mind! She raised the price just about everything! She must want to go bankrupt. How do you raise the price $30.00 dollar's for partial highlights. Soon people will not be going back to your Enfield cost cutters. People are very nice but what does that matter when you have no customers. read more

Bonnie did an awesome job on my hair. She cut off about 8 inches and it feels so much lighter. She was great to chat with and I will definitely be coming back! read more

I asked for a trim, and she callously chopped off nearly 7 inches of my long hair that took years to grow, without even consulting me about her intent. I regret tipping her anything at all, and will *never* return. I should be going after her license! She should do the right thing and resign, and never cut hair again. read more

I should have know when I arrived for my appointment by the horrid hair the 2 hairdressers had. Sat in the chair anyway and proceeded to describe what I wanted. To no avail ! She didn't even come close and then when brushing the wet hair used a plastic cheap flat brush that I would have thrown out. This is by far the worst salon in Enfield!!!!! read more

NO STARS, DO NOT COME HERE PLEASE! They have no experience cutting ethnic, thick, or curly hair. Hairdresser blow dried my hair and left me massive puffy hair and then blamed me for having thick hair. Hairdresser saw no problem in how she did my hair. Please if you're reading this, don't go here. Save your money, these woman cannot cut or do hair. The woman who cut my hair had long brown hair with bangs and glasses and she butchered my hair. Lots of uneven spots, my hair was left looking I like I got electrocuted. Instead go to Bar Beauty. I went there to my hair fixed and the ladies were great. COST CUTTERS IS NOT WORTH IT. Very disappointing. read more

Had to get my daughters haircuts before a trip and the usual places are booked solid so bit the bullet with low expectations. Despite the low bar, they managed to avoid coming close to low expectations. Not good for kids. The ladies working talked to each other way more than customers and kept talking about a "stupid" coworker who had left the AC on at night in winter. Another proceeded to read aloud a meme about Elizabeth Warren calling her "stupid" as well - to the whole shop. Keep your politics and your name Calling to yourselves... not to customers... not to My kids. The trim consisted of cutting the bottom of their long hair In a straight line about an inch off. 6 minutes for $ 18 each. Bare minimum I should have done myself at home. Won't go back. Don't recommend at all. read more

Beckie was the best my hair came out perfix and my daughters hair too my perm did not frizz and came out so soft and my daughters hair being frosted came out so natural so many complainants read more

Rudest customer service I have experienced since the start of the recession. Maybe the economy is better, or maybe the staff just doesn't need the business, but they are slow and won't even say hello to you when you walk in. They spend tome chatting with each other, then testing or emailing or doing something with their smart phones while guests wait to have someone sign them in for a haircut. Do yourself a favor and take your business elsewhere... Other stylists deserve your business, and these folks obviously don't need your tips. They are too worried about punching out... Or texting. read more

I'm beyond disappointed. I had a cringeworthy haircut I wanted to fix today. I called them first thing in the morning to schedule an appointment after work. I called, and they said they put me down for 5:30 that afternoon. When I stayed late at work and called to reschedule for 6:00, they couldn't even find my name on the list. Nevertheless, they put me down again. I come in at 6:00 and no one is at the front desk to sign me in. No friendly smiles or assistance. After waiting for about 10 minutes, I see they have 3 clients whose hair they are coloring and only two ladies working on them. I ask the lady what's going on, and she tells me they don't take appointments except for within the hour. NOBODY told me this the first two times I called! So I told her that I DID call about an hour ago to reschedule as I was driving from work (a 40 minute drive) and she says alright. So I ask her how long it will take so I could at least go to the store and come back, seeing that their doing highlights etc on all these women's hair, she tells me she doesn't know! And the other lady blatantly asks me if I want to come back tomorrow. NO. I need my cut! They showed no concern or apology for their lack of knowledge of their own salon over the phone. Waste. Of. Time. I wouldn't trust these women cutting my hair from the lack of concern they had towards me. I'm going to Supercuts. Hopefully they're a little better. read more

A child can cut hair better. I asked for cut up to my chin, the hairdresser cut up to middle of my face and crooked. I have to comb it back and wear a headband as I cannot afford a wig. Hairdresser was very young and incompetent. She was talking and laughing with her coworkers instead of paying attention. Never go to the one in Enfield again! read more

Unprofessional staff that make customers wait for 1-2 hours while they talk to their friends who stop by just to chat, or go to the back to make phone calls. read more

no problem at cost cutters. i mostly have pat who is very good. allof the people are nice and friendly