Small space but looks can be deceiving! It's a smaller location that's tucked between a nail shop and an auto parts store so parking is limited but that means the help you receive is much more personal. I worked with Kristina at this location (she used to work in Rancho so it was great to see a familiar face since I've worked with her before). She was helpful with breaking down policy information and was straight forward and to the point with everything I had questions on. You can tell she's a rep that actually cares, cuts through the confusion and is all about pointing you in the right direction. Both times she's helped me I've left feeling seen and understood, which is the most important thing after dealing with life's annoying nuances. Thank you again to Kristina and the Sunrise location, it's always appreciated! read more

I highly recommend this company for good rates & this specific location for amazing customer service. Ana was so helpful, found me the best rate even with all of my violations & was able to insure me in a timely manner while I was on lunch break. read more

If i could give Cost U Less negative stars, I would. Their fees are ridiculous. We set up a ONE TIME ONLY payment plan with them for the "down payment" of $217. Surprise Surprise, they deducted money from our account WITHOUT our consent. Their excuse? "Oh, well, you signed documentation stating that we could withdraw from your account until this is paid in full" When I asked about our payment arrangement, they stated that "it didn't matter anymore, we have the payment." Do not use this service. They lie, steal your money and are extremely RUDE on the phone. read more

This location is NEVER open when their hours are stated. It's really frustrating to never be able to go by the office to handle my business

Every business dealing I have had with this company has led me to believe they are complete scam artists. They will do whatever it takes to get you to sign up a policy with them, including blatantly lying about when payments will come out of your account and how much they charge. They also promised multiple discounts that they later decided to not give me based on their own error. I've had to call multiple times to their offices and every single time I get some cranked out person who keeps repeating "Nope, there's nothing we can do, nope." Now they're claiming my initial deposit cannot be refunded even though they cannot give me the policy they agreed upon. Do not do business with them. Update: Apparently Cost-u-less would like to "immediately resolve" my issue from THREE YEARS AGO! What a joke. My original review stands. read more

I would actually like to change that five star review to a zero! Brandon and Mike may have acted like they helped me little did I know they had done quite the opposite- not only did they have an additional $250 withdrawn out of my account on top of the original $ 185 after paying almost $500 I FOUND OUT TODAY I AM DRIVING AROUND WITH NO INSURANCE !! COST U LESS MY AS$! More like cost me $500 for no insurance! Do not do business with this FRAUDULENT company they will sell you the wrong insurance and once you realize they lied to you at doc signing & try to cancel your policy within 24 hours they will tell you what little refund you get will be two months from now read more

Called in to ask if they provide commercial liability insurance, lady on the phone says we do and will transfer me to another department. A man answers and transfers me to another guy and he says no . Wtf. read more

Great place for car insurance at sunrise blvd office Citrus Heights ca

Branch Manager Ashley at Citrus Heights office was really friendly & helpful. Quick and straight to the point, very clean office. Overall nice environment & pleasant atmosphere. read more

Updated, new month rolled around and they still couldn't get it right. Switching insurance companies to one that actually wants my business. Put your money elsewhere for insurance. read more

Always receive great service from Michael Terranova at this location. He's very helpful making any changes to my policy I may need. Always appreciative of his professionalism and quickness in assisting me!!! read more

They are crooks. Plain and simple. I found a cheaper insurance so naturally I canceled about a week before I would be charged again. But I got charged anyway. Im pretty easy going so I figured "mistakes happen" I'll just call them and work it out- the most rude people in the whole world, that could care less that they double charged you and overdrew your account. They blamed me for not giving them enough time to cancel my automatic charge and tried to tell me I'll have to wait 2 to 3 weeks to get my money back. Whatever you do. Don't sign up with them. Just don't. On the bright side Bank of America was lovely and solved all my problems. read more

Michael perez helped me get a new policy and sr- 22 (great rate) taken care of. The guys here and very professional and eager to help. They had pandora playing some great jams making the environment comfortable. They do need a better sign outside so people know they are located conveniently off of sunrise and antelope. read more

I came in and Carlos Garcia was our agent assisting us. I needed to find a cheap insurance, he went above and beyond to find the correct one for my vehicle. Trusting brokers nowadays is hard for me because in the past, I've gotten screwed over. He was very nice and attentive. Excellent customer service and bilingual! Left happy knowing my car is insured with a great rate! Thanks Cost-U-Less read more

Cost-u-less is BULL****!!! SCAMMERS!!! DO NOT GO HERE!!!!! They say the "down payment" is around $500, but really the down payment is roughly $90... the rest is "broker fees" which if the insurance company cancels you, or if you decide to cancel, is NON-REFUNDABLE. They have you sign and initial a bunch of forms so you don't realize you are signing your life away. They just screwed me out roughly $800.... Why the hell are they still in business?! This place is just a money trap. Watch out!!!! read more

Office has a great manager and friendly staff. They do what it takes to get you insured at the lowest price possible. If you're paying to much I would highly recommend this place! If you have a budget they can work with you! Even with tickets or dui they can insure you. 5 stars for the low insurance rates. read more

Cost-U-Less Insurance - Offers health care - Home & Rental Insurance Near Me - Citrus Heights, California

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They will recommend you to leave a balance unpaid at your current insurance company and to open up a new policy to save money. All I came in there for was to pay my balance through a broker as it is the only way you can do it once your payment is late. This happened to me once before and the insurance company sent me to collections thanks to advice from one of these guys at this location. Anyway new manager couple different guys same advice came up. I'm assuming they make money opening new policies and I thought to myself you got to be kidding me. read more

Thank you John for always helping me when I have questions. I first bought insurance with John at another company and he was very helpful throughout my process. Since he moved offices I have followed him because he is very knowledgable with insurance. I recently got into a car accident and he walked me through every step of getting everything done. I would definitely recommend my friends and families to him. read more

Worst Insurance agency in the world. If I can go no stars I would. They will not give me insurance I asked for. They gave me a liability when I had a finance car. They almost got my car repo. If you have a finance car you need full coverage. And they gave me a liability and they knew I had a finance car. John sucks. And everybody else. Upgrade insurance is The best insurance read more

Michael helped me and my boyfriend out and was awesome! Made everything quick and easy and got us an amazing deal on our insurance. The other guys there were really friendly and made conversation so the time went by a lot faster rather than sitting there being bored! We are covered for the next year at the best rates even with tickets and accidents on our records! They are awesome read more

I would not recommend this business to anyone. I made a change in my sons auto policy on Friday, July 3rd. Understanding it was a holiday weekend AND they stated the were having computer problems, the fact that the endorsement had to be done manually was alright with me because they assured me that they would have the policy changed and contact me with my sons new monthly payment by the following Monday. It has been 6 days. Not only can I not get a straight answer, I can not get a return phone call. I have spoken to all three individuals in that office and have gotten nowhere, and according to the website, the insurance has still not been changed. I am fed up and disgusted at the fact that I am going to have to start from scratch to find new coverage from a more reliable company. This situation was more than unprofessional, it was almost an unbelievable joke. read more

Update-received another SIX voicemails not including the numerous calls I've received the past few days, all from the same number. Please, remove my number from your call books. Ask your sales person to stop calling me. Thank you. read more

False advertising SCAMMERS!!! They lure you in with cheap as dirt rates over the phone and in person then at the last minute after you've been sitting there giving them all your information for an hour they hit you with the down payment and broker fees that are total BS!! WORST COMPANY EVER!!! read more

This place has terrible service, the agents have screwed up my account multiple times and I had to pay for it. They leave out important information just to get your money and give you false low quotes to reel you in do not buy into it. What's worse is the customer service center representatives are always rude and they are constantly blaming the mistakes they make on eachother, DO NOT GET INSURANCE HERE read more

Cost lost U is the best.. It's very fast and easy and the people are really nice, with a good sense of humor!!!!

Mike the manager has made this place run way better than the last couple of years ! Really friendly environment.

Andrea from Cost u Less was awesome I was in and out in 20 minutes thats unheard of in a insurance office thank you guys I will definitely be using you forever. read more

Ryan is the epitome of good customer service and knowledge of the job! We will be life long customers from our experience with him!! Keep him around and promote him he represents your company well! read more

I recently visited there sunrise office...explaining I had a policy with Anchor insurance,but the policy would terminate in 2 days.I had bought a new car and was trying to add to my existing policy...I was sold a new policy with the same company,and charged a new down payment etc..Ive been in contact with them the last two weeks,trying to recover my money....But continue to get the same run around...I would never refer them to a friend or family member....Look any where but here for car insurance....the right hand doesn't know what the left hands doing....Very unhappy customer,shame on your business practice... read more