Terrible customer service. If you have home/car insurance through them beware of penalties that…read morewill be billed towards you-even if you have your insurance paid through your mortgage, they will attempt to collect payment from YOU instead of communicating with the mortgage company first, then they will give you grief about how hard it is to communicate with the mortgage company...which is basically part of their job. Due to this, I had to become my own insurance agent-conduct phone calls to my mortgage company and to this agency just to figure out how to settle the new policy payment and missed payment according to their instruction. Kelly and Estella were wanting me to pay up the new home policy two months in advance to its actual date due as a penalty for canceling my car insurance bundled with my home insurance and for having a difference owed to them. When speaking with Estella she was urging me to call my insurance and have them overnight a check for to pay up the new policy (she wanted me to basically do her job for her), otherwise my policy would be cancelled and that that would be bad since I would not find another agency to give me a policy at that great of a rate. This was a load of 'you-know-what'-I was actually able to find an agency that offered the same policy at a BETTER rate. After having to go through hoops to figure out the logistics of the policy and payment (and after the bad experience with my car insurance) I decided to cancel my home insurance with them. To which their reply was 'Oh well you will have to provide that request in a letter-you can not verbally request'. So I proceeded to send an email with a letter attached as instructed. I follow up within a week to inquire about my prorated refund on the account to find out they actually cancelled my policy two days prior to the date I request in my letter. When I ask about it Estella tells me 'I don't know what to tell you,' and basically insists there is nothing she can do to honor the date I requested. Upon further research (and an awesome new insurance agency to help) basically within the state of CA there is a way to amend/retroact a home policy to fix cancellation dates and errors as such. This is worth knowing because your mortgage company will penalize/charge you if there is a lapse in insurance coverage. Estella and Kelly did not want to fix the error in dates because that would require them admitting their mistake and doing their job! Luckily, (after having to sit on the phone for over an hour) Farmers customer service was able to fix this. I had to resort to calling the 1-800 number for Farmer's after several attempts to call Kelly and Estella and my call going unanswered (basically they were screening my calls and avoiding them at this point). To add the 'cherry on top' theres more...following my letter of cancellation I received someone else's receipt of payment via email-which is basically a violation of their privacy policy! Phew! If after reading this you are exasperated yourself, then do yourself a favor and switch insurance-there are plenty more agencies who will actually have your back and look out for your best interest instead of trying to go over your head if they think they can get away with it like Kelly and Estella did with me. And no...the 'other agencies' will not be more expensive than what you pay with this agency, no its not a hard big hassle to switch either, and yes there are local awesome companies who actually deserve your service. ;) Thanks to Estella and Kelly I think they might have some future competition concerning agents-after all, I have learned so much from having to clean up their mess. Kelly, your delayed reply says it all-business slump is real. I only give the energy I receive, so mean and rude is spot on. I love my new insurance. Best of luck my dear.

Great customer service from staff. Agent is very knowledgeable and will help you with all your…read moreinsurance needs.

Very professional, was always there for us, and stayed on top of things. Much appreciatedread more

service is fantastic - rose has the right staff who provides excellent customer service both in…read moreperson and over the phone, and they always not only answer your questions but also provide suggestions for cost effective coverage

Service was quick and easy! She explained everything to us as many times as we needed to…read moreunderstand. She was very personable and helpful. I'd recommend her to everyone!

Hanford Booking has been by our side for the last few years now. Annetta is really helpful and…read morecourteous. We have a lot of "rookie" questions and she is patient with us.

Visalia auto services made it really easy to renew my registration on my car not to mention it only…read moretook about 10 min and it was cheaper than any other auto insurance places that offer DMV services.....

This place also offers tax preparation too, which is why I came here. The prices are great here if…read morethat's what you are looking for. 150 for the long form, and 80 for the short. Very friendly customer service, and informative.

The car got totaled. Glad to have both Justin and St. Farm handling it. A great partner during a…read morechallenging time. I don't think I would have received the same level of service from one of those insurance companies that don't have a local agent.

Broke down on Main Street. My agent Justin Mosley called a few contracted company's to tow my car…read more,most were a hour to two hour wait and rude. He called Above and Beyond I kid you not they were there in less than 10 minutes with two tow trucks to get my car towed home. I thank the towing company for speedy service on a hot busy day. But I Thank State Farm Justin Mosley and staff for all there help and never leaving me until the tow truck came. They truly care about their customers. My number one Agent and Staff is Better Than Yours 1

Tim & Nicole were friendly and very professional. They took their time with me going over my…read moreinformation to make sure I would get the best refund. While explaining everything to me so I would understand what was done. I highly recommend them for all your tax needs.

They always go above and beyond service to help you out. I used to have a complicated tax return…read moreissues but Mr. Tim and Miss Nicole carefully reviewed my taxes and help me out since 2017. Even when I was overseas they made it very easy for me to file taxes. Not only they are good with their job, they are also very nice and accommodating.

First of all, I would like to say Karen,You have an amazing team of people around you. In…read moreparticular, I would like to say Lupe has always always been really helpful. Really understandable and I feel comfortable even if it's not insurance related conversating with her. I really appreciate her dedication towards the customer and her work to complete our questions and doubts we have.

Love Karen Gross and her staff always friendly…read more Been with them for 10 years great customer service.