What a pleasant experience I had in renewing my insurance with Chantela!!!. Chantela is my hero. She worked with me and helped me get last min insurance. She is very good at her work , and not only that she actually follows up with her clients. Awesome job Chantela. You know I will refer you to anyone seeking insurance. I know you will do right by them. Thank you for taking care of me and gaining my trust. Chantela!!!!! Deserves a raise !! Lol Thank you read more

My experience with cost-u-less insurance was amazing very nice & proffesional people work there specially esmeralda she helped me with my new insurance for my vehicles & i recommend people to give them a call thank you so much esmeralda for everything you did today read more

Chantela is the best broker in the area. Everytime I need to renew my policy or switch companies she does everything to get me the best deal that works for me. 10/10 highly recommend for anybody looking for an honest insurance agent. read more

I was helped by Solita Santos. She was kind, patient, knowledgeable, and attentive. In a difficult time for me, I very much appreciated her genuine kindness. I don't if we have the option of requesting who we talk when we call, if we do, I would ask for Solita. I had spoken with two representatives prior. One was ok. The second was absolutely rude. The way someone talks to me makes all the difference. I did buy my policy. Third call was a charm. Thank you Solita. read more

I was in need of insurance and I remember Cost U Less insurance. The process was very easy and the Represenative Catherine was amazing and very courteous. She ask what I was looking for in coverages, she gave me more than one estimate. Worked with me with the down payment and the monthly was very affordable. Catherine sent me the paperwork by email to sign. By the end of the call my car was all insured. I would definitely recommend Cost U Less insurance to everyone I know. Again thank you for all the help and getting my car the coverage it needed. read more

STAY AWAY!!! They said $500 was the first six months insurance. Then the insurance bill for a monthly payment came. Called Cost U Less. to let them know we had paid for six months already......ahhh,,,no...$313 plus start up fee and miscellaneous other fees was the $500. Shonette who sold this insurance to us basically pocketed the $500 for fictitious fees. Insurance is still owing. If you get Shonette.....hang up! Talk about a scam....bait and switch...BBB here we come! read more

I just tried to get a quote over the phone and got hung up on by a man with a bad attitude. The price he quoted me seemed too steep so I asked some follow up questions regarding the policy and his whole demeanor changed and hung up on me. Super unprofessional read more

My name is Tyrone Moore. I by far want to say I had the honor, privilege, and pleasure of working with the BEST agent that resides in that office and her name is Solita Santos. She is an absolute ROCKSTAR! And no I'm not being bias I'm just stating FACTZ!!. The whole day I spent being denied coverage, or being presented with outrageous coverage prices that would have cost me an arm, kidney, or heart: however, Soli the superstar within minutes was able to find me the coverage I wanted but for way under the price I was expecting to pay. So of course we solidified everything only for me to unfortunately having to months later cancel the policy due to an unforeseen job layoff. So months later I was able to gain employment and who do I call to help me reinstate my policy the one and only Soli the superstar. Unfortunately to much time had past and I had to do a new policy but Soli informed me that they had acquired 3 new brokers that might have even better prices for the coverage I wanted in the past, and what do you know when she ran my exact same coverage for what I previously had the quote I had in the past of $150 was now $95 like is Soli a magician or what that's a savings of $55 which in San Diego you need every savings of anything you can get. I have been so blessed and lucky to have had the Soli experience please promote this girl because she is so worthy of it!! read more

I don't write reviews on yelp often. Chantella is the only insurance broker I'm willing to work with. Always willing to go the extra mile to ensure I get a good policy. Been going to her for 2 years and 3 different vehicles. She's awesome. read more

I had to get insurance fast ! I was helped my Chantel which I strongly recommend she made everything easy and quick ! I couldn't get my insurance that same day but she waited until I could texting me and answering quickly and effectively ! Tell me where else they do THAT at lol ! THANK CHANTEL YOU DESERVE A RAISE ! COST-U-LESS IS THE PLACE TO GO ! NO JOKE read more

I would like to thank Chantella for her amazing services very understanding and patient I recommend you to come here if you want your insurance paid on time and if you live in Vallejo it's very convenient she is the best and I wouldn't want to work with anybody else I thank her for everything proud customer for a year now read more

Love Cost U Less!!!!! When all else failed, Cost U Less came through with a lower quote than my previous insurance. Karen Pillars,a compassionate broker and complete sweetheart that took the time to find me the best deal and then shopped around and found an even better deal. Justin read more

Marlene was great! Simple and good service. I am satisfied. Ask for her...... ....... ...... read more

Cost-U-Less Insurance - Home & Rental Insurance Near Me - Vallejo, California

If your looking for great customer service, informed suggestions, and a person who can break down the confusion about deductibles. Katherine is the one to see !! I had the best experiences and was able to understand exactly what I was purchasing. Thank you Katherine ! read more

Katherine helped me today she was very friendly and helpful! It was my first time getting car insurance and she explained everything to me very clearly and helped me find the best plan for me! Thanks Katherine! read more

Drove all the way here to a closed office The open sign was on, door locked, sign that its open but no emplpyee in sight and no note. Called the corporate number multiple times to look for many offices and they told us an unknown location when looked up and went there to find out it's closed too! You just lost a customer read more

That lady who work is seriously stinky attitude. I didn't get a chance to get her name ( but I can said her color light brown, not too good makeup, short height, chubby size ) since I just arrived and use texts on my phone cos I'm disability and were resquest to changing my policy and she gave an awful expression her face and impatience! What the hell wrong with her? Is she discriminates? Before her, I came there few times was friendly is men! Until this lady decided to throw her attitude at me so I left because I ain't deal with this lady's b...ch read more

you get what you pay for. if you are looking for specific coverage, make sure you are getting the right plan. i recently started service through them, i was grateful for them to stay after hours (being that i showed up 30min's before closing). The system was super slow, so we didn't get out until almost 8:30 pm. When we rushed out, i didn't feel comfortable leaving because our rep had mentioned she forgot to input full coverage instead of liability. the next day i stopped by to make sure everything was set up correctly. The manager confirmed, he explained my plan.... left satisfied. read more

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Alejandra Gavino was extremely helpful. Detailed in explaining the insurance coverage and was open to any questions! She gets 5 star in service ...... read more

@VERONICA R. It's really hard to believe all you have to say specially about Ali seems you are going far far out of your way to hate just my opinion. As for my review I have dealt with Ali before in El Cerrito I landed on this review because she's gone and I'm looking for her congrats on the promotion and I'll see you soon I need upgrades. great customer service. read more

They have some one in the store with the lights on but are "closed." They close at 6pm but they still have staff available inside the store that is fully capable of helping me but can't because they have a written sign that says "closed 3pm.."How stupid, I'm definitely switching my insurance policy to someone else. I should be able to pay cash, sometimes ppl don't have credit or debit cards readily available now my policy is going to lapse, terrible customer service. The person doesn't even care inside, literally shrugged her shoulders. read more

Quick phone call to insure my vehicle but can't get into contact with Katherine my agent

Cost u less is the bomb, I highly recommend their business, best rates and plans and fast friendly service...Thanks Alejandra read more

Cost-U-Less Insurance - Home & Rental Insurance Near Me - Vallejo, California

Came in to cancel my policy and was being helped by Nick Morales and his boss,( a heavy set black guy) just comes over and takes Mr. Morales away to "show him something". As if my time wasn't valuable and like I wanted to stay longer than I had too. EXTREMELY UNPROFESSIONAL AND RUDE. read more

Says that they are open on Saturdays, but they're never open on any Saturdays. This is so annoying that this business can't even change the hours on the door or their website, but every week they can put a stupid paper note on the door saying they will reopen on Monday. Why don't you just let everybody know that you are never OPEN on Saturdays instead of being misleading. I work 52.5 hours a week and need to do things on Saturdays and never can. I'm cancelling my insurance tomorrow. read more

To use the word 'unprofessional' would be an understatement: I called back after receiving a missed call from them and was treated like a total inconvenience. I first asked if there was something wrong with my account (since I had just opened a policy with them last week) and she didn't even say anything she just transferred my call directly over to their automated customer service line. I hung up and called back (it sounded like I was talking to a different female this time) and asked to speak to Ivette since she's who helped me open my policy and knew she would help me- the girl I was speaking to didn't even say anything she just transferred my call without so much as a word. Now they've called my phone 3 times and when I answer, they just hang up. read more

Came in last min for auto coverage. It took about an hour of paperwork and information to go over but so worth it. The girl that worked with me was very nice and helpful as well her name is Pamela, go check her out! read more

Ladies at this location is very helpful and friendly. Roxanna helped me and she took her time to explain everything and got me in and out in a timely manner. read more

Marlene Rosales was alot of help she was able to give me a good quote and answered all my questions.cost u less has good customer service and very attentive.If you need insurance I would recommend you to come to the Vallejo location read more

Called yesterday around 4:30 spoke to Yvonne, informing her that i needed to be insured for my employer, but I don't own a car what should I do?....she told exactly what i needed and told me to come in and she would be there to help...I went in at 6 and she was there waiting to great me...her customer service was amazing I felt extremely comfortable and was able to trust that i was in good hands...the policy i was quoted was exactly what i needed but i wanted to pay for the entire year so i returned the following day and was helped by Pamela she was able to pick up exactly where me and Yvonne left off and make the whole process go by very smoothly...i really appreciate both Yvonne and Pamela because they were there to help and accomplish my request very fast read more

So a couple of weeks ago me and my husband arrived at cost u less at 11:30AM to get a new policy. we waited patiently while the Manager and a co worker got into an argument in front of all the customers waiting. very unprofessional. but anyways when it was finally our turn it was about 6pm we did NOT leave that store until 8:30PM. We have numerous cars to which are registered in my mother in laws name and that needed to be full coverage we got everything signed and finally left feeling overwhelmed. So now that we have paid a lot of money down and just paid our monthly premium we called our insurance and they said we have sent you a cancellation policy because there are to many cars that are not registered in your name. So we called the manager who helped us right now and she had the nerve to tell my husband that "It's pretty obvious that when you have that many cars it is not going to be covered!!!!" Are you kidding me? Why would she not mention this after we had been waiting for 7 hours in the office!!! We would have gone to a different company! We would not have waited that long on a Saturday to be told 2 weeks later by the insurance company that Cost U Less knows of this policy. THEY SHOULD HAVE TOLD US!!!!!! Now we are out 1000 because of them!! Now we have NO insurance because the lady was tired from being the only one in the office for 8 hours. It was not our fault but she made it our fault for having "TO MANY CARS" We are sorry that we need to have cars so we can go to work and a family car for the weekend!! I am so utterly mad at them for doing this to us! Now we have to go back there and hopefully they will fix this mess that manager Alejandra Gavino caused!!! If she has been selling insurance for as long as she said she has then she would of known to mention this to us!! but they were just out for our money!!! read more