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    Costco Hearing Aid Center

    4.7 (3 reviews)

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    Livingston Hearing Aid Center

    Livingston Hearing Aid Center

    4.3(3 reviews)
    3.3 miBusiness Parkway/Academy Acres

    My mother is 93 and wanted to come because of an advertisement she saw. The first time she came was…read morea couple weeks ago with another family member since I was out of town. My mom was frustrated and nervous and according to the other family member was anxiety ridden. I was told they were not patient and mom chose to leave. I set a second appointment to take her myself because she wanted to try again. I will also admit I am skeptical already of a hearing aid business with not a single audiologist. However, its my mothers choice and she makes all her own decisions. I was simply her support system. When we went into the treatment room, he was continually questioning her insurance. He kept asking and saying insurance may not cover if she had gotten any within 5 years. I told him let's not worry about the insurance (she is able to pay regardless of insurance) and just determine the hearing loss and if they can help her. He said to me "It's my office, I own it and we will do it my way." Since I did not actually need to be there and would have preferred an audiologist, I stood and told him and my mom that I would wait in the lobby. When I stood up to leave the room he said "I don't think I can serve your family. My mom stayed behind and didn't hear any of what was said. A few minutes passed and he started to work with her. I heard him ask her how they would do the treatment without me in the room. My mom is completely capable and is quite intelligent so she told him she made all her own choices. I was completely shocked at how condescending he was and could hear it all from the lobby. A lobby with another patient who could hear as well! After some time, he came to the lobby and apologized to me. I do appreciate the apology and that he admitted he could not help her type of hearing loss which we had already been told, this was my moms hail Mary. I question still, his concern about insurance. We were prepared to pay regardless of insurance status which I attempted to explain. I am not sure of his motivation, but at the time, I felt he was determining how expensive of equipment he could recommend before ever even testing her hearing. Overall I don't think I would recommend.

    I am writing this for my father Orlando. He wants to give Kenneth Lujan 10 stars for the great care…read morehe has given him. He is very knowledgeable , very patient and very nice. He makes sure he is taken care of at every visit. I would also like to thank Kenneth for taking great care of my father.

    Costco Hearing Aid Center - hearingaidproviders - Updated June 2026

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