Kind, caring, thoughtful, considerate, skillful staff members work here, from reception, to the…read moreoptical shop, to the medical staff.

It seems that some optical offices are happy to have you peruse their glasses frames since they…read morebenefit from the extraordinary price paid fir them. This office appears to impede that end by asking for an appointment, on their schedule, presumably to have someone council your choices. Like having an appointment for the grocery store.

For several years, I was a loyal patient at Total Vision, but my most recent experience was so…read moredisappointing that I can no longer recommend them. While my exam with the optometrist was positive, she recommended a trial of weekly contact lenses. I agreed, and was told the trial set would arrive in about a week--this was roughly two weeks before Christmas. I received no follow-up communication via phone, email, or text. After hearing nothing, I finally called on December 30th to ask about the trial. The staff admitted they were unsure why I hadn't been contacted but confirmed the trial was ready for pickup. Due to the delay and lack of communication, I decided to forgo the trial and simply order my usual monthly contacts instead. I offered to prepay in person, but was told I could pay upon pickup. Once again, I received no notification when my new order arrived--only an email I happened to see. When I went to pick up the contacts today, they had incorrectly ordered weekly lenses, not the monthly ones I requested. The weekly lenses happen to also cost close to double what the monthly cost. To make matters worse, when I asked for my contact lens prescription, I was told the optometrist needed to "edit" it before it could be released. They took my email and promised to send it within an hour. Given the consistent lack of follow-through, I fully expect to have to chase them down for it. I originally chose Total Vision over more affordable online retailers because I value in-person service. Unfortunately, the customer service throughout this process has been profoundly lacking--disorganized, uncommunicative, and error-prone. This entire experience fell far below a reasonable standard of care.

I've been coming here for years and the service has definitely gone downhill. Where did Victoria…read morego? Her excellent service was definitely missed today. I left this optometry after the switch to Total Vision, but I went in today for frames as they still carry a good selection. Not only was I not acknowledge when I went in, but I waited for assistance for at least 15 minutes and then was skipped over, almost ignored completely, except that I was asked to move aside while she assisted another customer who had just finished their exam coming in long after me. Equally frustrating was having to put more money on my meter to not be assisted.

It has been sometime, have been back a couple of times now & this is the customer service I know…read morethat they have. The young woman checking me in & doing the exams was absolutely sweet & kind hearted & along with the other staff that interacted with me. The Doc was amazing as always & hustling with great energy & a great smile as always. I am glad I gave them another chance after coming here for decades upon decades. Thank you all & appreciate your worth ethics.

Excellent service! 5 star business! Thank you for taking such great care of your patients!read more

The doctors and staff at Plaza are great. They are knowledgeable and helpful. They have a great…read moreselection of glasses to choose from.

Dr. Buell is awesome and a fabulous trouble-shooter!! I went to two other optometrists who failed…read moreto fit me for contacts before she was able to give me a prescription that worked. She's also helped me tweak my glasses prescriptions for my specific needs. After 25+ years of seeing optometrists in Santa Cruz, I haven't had anyone as dedicated to providing individual care as Dr. Buell - I'm sticking with her for the long haul.

Friendly staff, organized, proffessional, clean…read more Had to wait a little longer than anticipated for my scheduled appt, but the op totally took his time with me and even explained some of the science behind things (as a science student, that's a ++++), so that definitely made up for the wait. Dug his enthusiasm, the attentiveness of the staff, and pictures, the glasses! Will return.

Just not the same quality as years past. Glasses had to be remade due to error in following new Rx…read more Also, there are no calls to say glasses are ready. Customer has to call them to find out they're ready. Had to call twice to find out glasses were done.

Best Optometry office in Santa Cruz! Warm and inviting…read morepersonnel and the doctor has such a warm and calming bed side manner. She is amazing! Their office is very inviting, clean, and modern. They have the latest technology.

Dr Kim and her receptionist Susan are the best. Dr Kim's very personable and thorough. I'm grateful…read moreto Susan for tracking down an older discontinued frame from Modo for me this week (I've attached a photo of me in said frames. They're my all-time favorite glasses: I was heartbroken when somebody stole them.) Thank you again

I feel incredibly lucky to have found Insight Eyecare. After multiple visits, I can confidently say…read morethis is one of the most consistently positive healthcare experiences I've had. Every single person I've interacted with has been warm, professional, and genuinely caring. The office runs in a way that feels calm and intentional--never rushed, never impersonal. Isaak made the pre-exam process easy and comfortable, and Lillian, the optometrist, is fantastic--she takes the time to explain everything in a way that actually makes sense and ensures you feel informed and at ease. On one visit, Lilly also stood out for being especially friendly and reassuring, with a "no problem at all" attitude that made everything feel seamless. And Dr. Singh--truly exceptional. He gave me an incredible amount of time and attention, to the point where it honestly felt like I was his only patient that day. That level of care, thoroughness, and presence is something you just don't see often. What really sets this practice apart is the consistency--every visit, every person, every interaction reflects a high level of care and pride in what they do. I wouldn't hesitate to recommend them to anyone.

Back in December I was told at the front desk that I didn't owe anything for my appointment because…read moreit was covered by insurance. Seven months later when making a new appointment I'm told they're canceling my appointment the day before because I had a $20 copay that went to debt collection. I never received a phone call, voicemail, or mail from these people. They had my address wrong on file to top it all off. When I asked for the phone number to the debt collection agency she proceeded to give me a wrong number. All over $20 I could've paid at the time of my first appointment if they had don't their jobs correctly.