Time and time again! We have experienced attentive, informative care as we keep our vision in great…read morehands with EyeQ! From the eye exam to the optician's (Rachel) assistance, or should I say investment in the selection and understanding of all the options of a well-fitted frame.

I want to say the Dr. Richter, and the optometrist assistants working behind the scenes were great…read more They were very good, great customer service, and listened to all of my concerns. The prescription was spot on. The opticians were a mixed bag. The first man I worked with had some great selections in frames for distance, and a great recommendation for my reading glasses. They let me know my sunglasses would be on backorder. Not a big deal as I bought a pair of fliptops from Amazon to get by. My reading glasses and clear distance pair were ready in about 3 weeks later. The second optician on pickup was also very courteous and accurate with the adjustments which were basically none for me. The distance frames fit like a glove. Both the reading and distance were well done. So the sunglasses went by 3 weeks without any word. No big deal as I know tarriffs are affecting everyone. A month went by, but I decided to give it some extra time. Finally I texted in after seven weeks to ask if there was an update from the lab. They texted back that the sunglasses were in. Somewhat strange as I didn't get any notification that they arrived. The third optician was courteous, but decided to adjust my nose pads. This caused the sunglasses to ride high out of my comfort zone, and I decided to readjust them at home so they matched my distance pair. Second, the tint of the sunglasses was way off in opacity and didn't match my old pair. I was disappointed in that based on the price point. So now my flip tops are on the sunglasses to help cut down on the bright sunshine. Because of this I do have to knock off a couple of points. I am going to try my prescription online to see if I have better results for sunglasses later on this year.

Kind, caring, thoughtful, considerate, skillful staff members work here, from reception, to the…read moreoptical shop, to the medical staff.

It seems that some optical offices are happy to have you peruse their glasses frames since they…read morebenefit from the extraordinary price paid fir them. This office appears to impede that end by asking for an appointment, on their schedule, presumably to have someone council your choices. Like having an appointment for the grocery store.

For several years, I was a loyal patient at Total Vision, but my most recent experience was so…read moredisappointing that I can no longer recommend them. While my exam with the optometrist was positive, she recommended a trial of weekly contact lenses. I agreed, and was told the trial set would arrive in about a week--this was roughly two weeks before Christmas. I received no follow-up communication via phone, email, or text. After hearing nothing, I finally called on December 30th to ask about the trial. The staff admitted they were unsure why I hadn't been contacted but confirmed the trial was ready for pickup. Due to the delay and lack of communication, I decided to forgo the trial and simply order my usual monthly contacts instead. I offered to prepay in person, but was told I could pay upon pickup. Once again, I received no notification when my new order arrived--only an email I happened to see. When I went to pick up the contacts today, they had incorrectly ordered weekly lenses, not the monthly ones I requested. The weekly lenses happen to also cost close to double what the monthly cost. To make matters worse, when I asked for my contact lens prescription, I was told the optometrist needed to "edit" it before it could be released. They took my email and promised to send it within an hour. Given the consistent lack of follow-through, I fully expect to have to chase them down for it. I originally chose Total Vision over more affordable online retailers because I value in-person service. Unfortunately, the customer service throughout this process has been profoundly lacking--disorganized, uncommunicative, and error-prone. This entire experience fell far below a reasonable standard of care.

I've been coming here for years and the service has definitely gone downhill. Where did Victoria…read morego? Her excellent service was definitely missed today. I left this optometry after the switch to Total Vision, but I went in today for frames as they still carry a good selection. Not only was I not acknowledge when I went in, but I waited for assistance for at least 15 minutes and then was skipped over, almost ignored completely, except that I was asked to move aside while she assisted another customer who had just finished their exam coming in long after me. Equally frustrating was having to put more money on my meter to not be assisted.

It has been sometime, have been back a couple of times now & this is the customer service I know…read morethat they have. The young woman checking me in & doing the exams was absolutely sweet & kind hearted & along with the other staff that interacted with me. The Doc was amazing as always & hustling with great energy & a great smile as always. I am glad I gave them another chance after coming here for decades upon decades. Thank you all & appreciate your worth ethics.

Excellent service! 5 star business! Thank you for taking such great care of your patients!read more

Customer service It's simply terrible--it's not there…read more I am a customer who also needs to renew my contact lenses every three months. I tried making an eye-exam wallpaper. online, also I tried to call him A woman answered rude and told me to wait right away, and then I waited for over an hour and a half and ended up leaving a message that they called me back, after four business day, nobody called me of course if I'm gonna directly go there, I have to spend more in a couple hours just in the line so it's better to wait for doctor appointment somewhere else!

We had to wait a while, and a woman was sitting behind the desk doing something but said nothing…read moreeven when a second person arrived and was waiting, but when I addressed her, she reacted, and in another little while, we were helped by Anthony, who was careful, professional, kind, and efficient. Great experience overall.

The doctors and staff at Plaza are great. They are knowledgeable and helpful. They have a great…read moreselection of glasses to choose from.

Dr. Buell is awesome and a fabulous trouble-shooter!! I went to two other optometrists who failed…read moreto fit me for contacts before she was able to give me a prescription that worked. She's also helped me tweak my glasses prescriptions for my specific needs. After 25+ years of seeing optometrists in Santa Cruz, I haven't had anyone as dedicated to providing individual care as Dr. Buell - I'm sticking with her for the long haul.

Just not the same quality as years past. Glasses had to be remade due to error in following new Rx…read more Also, there are no calls to say glasses are ready. Customer has to call them to find out they're ready. Had to call twice to find out glasses were done.

They're so kind, professional! They fixed my eye wear frame for free! 5star! Thank you !read more

Best Optometry office in Santa Cruz! Warm and inviting…read morepersonnel and the doctor has such a warm and calming bed side manner. She is amazing! Their office is very inviting, clean, and modern. They have the latest technology.

Dr Kim and her receptionist Susan are the best. Dr Kim's very personable and thorough. I'm grateful…read moreto Susan for tracking down an older discontinued frame from Modo for me this week (I've attached a photo of me in said frames. They're my all-time favorite glasses: I was heartbroken when somebody stole them.) Thank you again

I feel incredibly lucky to have found Insight Eyecare. After multiple visits, I can confidently say…read morethis is one of the most consistently positive healthcare experiences I've had. Every single person I've interacted with has been warm, professional, and genuinely caring. The office runs in a way that feels calm and intentional--never rushed, never impersonal. Isaak made the pre-exam process easy and comfortable, and Lillian, the optometrist, is fantastic--she takes the time to explain everything in a way that actually makes sense and ensures you feel informed and at ease. On one visit, Lilly also stood out for being especially friendly and reassuring, with a "no problem at all" attitude that made everything feel seamless. And Dr. Singh--truly exceptional. He gave me an incredible amount of time and attention, to the point where it honestly felt like I was his only patient that day. That level of care, thoroughness, and presence is something you just don't see often. What really sets this practice apart is the consistency--every visit, every person, every interaction reflects a high level of care and pride in what they do. I wouldn't hesitate to recommend them to anyone.

Dr Singh is a friendly optometrist who does a great job of getting my prescription correct.read more

Great Customer Service…read more Thank you to Cesar for the great customer service! He listened to what we wanted, never used a high-pressure sales pitch, and gave my family several options that fit our needs and budget. We walked out with three Meta glasses! This review is way overdue. Cesar provided much better service than we've experienced with our optometrist. We truly appreciate his patience, knowledge, and excellent customer service. Highly recommend Cesar!

I have ben a customer of Lenscrafters in Capitola for many years. Their optometrists are…read moreexcellent. Their staff is friendly and very helpful. Recently, I needed a vision report done for the DMV, a second repot after DMV lost the first one . Blake went the extra mile(s) to assist me with this. I am very grateful. They have a large selection of frames to choose from. It's easy to get an appointment with a short period of time. Usual time to get your new glasses is about 1week. Thank you, Lenscrafters!