It's convenient, I like the prices; good place to get photos developed and to have a reasonably proced passport photo taken. It gets very crowded so it's best to go on a week day. Food court: Costco has the best fries read more

This review is strictly for Costco Tire Center at Springfield, VA location. I've gone here twice for separate reasons. My experiences are as follows: For the first reason I was there, I bought Michelin tires from Costco.com, have it delivered to the Costco in Springfield to have it mounted on aftermarket 19" rims for my Tesla Model 3. I had an issue with tracking the ordered tires online. Costco.com customer service determined that it was already delivered to the local Costco warehouse, so I can go get the tires mounted asap. I was supposed to be contacted from the local Costco warehouse when my tires have arrived, but I never was. I did not have all 4 custom jack pads to allow my Model 3 to be lifted with their lift machine without damaging the undercarriage. It was already into the late afternoon, and the local Warehouse insisted that they are busy for same day service and they will be able to mount the tires onto the rims the next day, as long as I drop it off before 2 PM. So I dropped off the rims and TPMS (tire pressure monitoring system) the next early morning. I picked up the mounted tires and TPMS on the rims later in the evening. I checked them, taking my time to make sure that they're the correct tires, the rims & tires were not damaged, and that they definitely have air in them. They all passed from my scrutiny. Job well done. For the second reason I was there, I had a tire puncture from a screw. Good thing my Tesla Model 3 was still drivable because there's no spare tire provided by Tesla. A screw was lodged into the tire tread pattern, so it should be repairable by Costco's warranty for free. I left the screw in by local Costco's recommendation (if removed, air possibly leaks out, and it did, so I screwed it back in, thinking it might not be too deep into the tire) and take the wheel to them the next morning to have it repaired. They were too busy to repair the tire same day when I asked them in the early evening. So the next day, I took my car in with the punctured tire on my car. This time, I have enough jack pads that they can use their lift (see first reason) without damaging my car. Good thing I now have 4 jack pads because I was later told while my car was in service that they only had 2 gel pads. Furthermore, when someone brought their Tesla Model S for servicing, the owner brought their own lift pads as well. Note that Tesla cars do not have normal lift points like conventional cars do. If I recalled correctly, it was Chris who took care of my punctured tire. He approached my car in the parking lot while I was preparing it for service, so I had the opportunity to demonstrate to him how to operate a Tesla Model 3 with the key card. He was already familiar with a Tesla Model S. The wait to get to my car to be serviced wasn't long in the morning since I got there early enough. The repair took almost an hour to complete. Do note that this location knows about working on Tesla vehicles and sometimes they want Danny (one of the shop managers) to take care of it. But it's possible that other technicians are capable of working on Tesla, just make sure you give them enough details to avoid pitfalls. Tesla owners: bring your own lift pads/adapters for your car or roll the dice with their lifts without proper equipment that may damage your undercarriage. Google search for "Murphy's Law Jack Pads for Tesla" to get some lift pads from eBay. Overall, their work is professional for both times I have been there that need servicing. They are very busy to the point where one either makes an appointment or show up very early in the morning at 8 AM to avoid the crowd. This place lost a star because they just couldn't keep up with the work load and be responsive in a timely manner. I didn't get a phone call when my tires came in as stated. I also didn't receive a phone call when my tires were finished mounted on the rims as stated. Costco's website for this location states walk ins are accepted and encouraged, but from personal experience, only from 8 AM to probably 2 PM at the latest. It wasn't possible for me to do walk in service in the late afternoon or evening twice. But overall, I'm still satisfied with them and will be back for any other tire servicing that I need. read more

Oh Costco... my Costco... where would I be in life if I couldn't buy a year's supply of toilet paper... This Costco is pretty great... Being that it has a gas station... Now it can be a little wait... but considering how many cars are usually in line it moves pretty fast. Sunday evenings are the best time to go and gas up... It's usually 20 cents cheaper than regular gas stations The customer service here is on point... The staff here is very helpful. They have a great cheese and meats section. The produce is great as well! Best place to go if you're having a cookout or cooking for a large family. The beer and wine section is HUGE! You can get anything from a nice $6 bottle of wine to the high end stuff! The parking here can get a little stuffy.... but that's with most Costco's... Great place! I shop here often! read more

Always a great shopping experience! Friendly and helpful staff, clean, well stocked with quality food and merchandise! Great chain store pizza and salad! Kids enjoy their hot dogs and churros! I appreciate their low gas prices!!! read more

Great place to literally get any grocery and in bulk too! It can get crowded sometimes and parking isn't the best, but never had a problem once I was in the store here. Good Costco if you're in the area. read more

Love this Costco for the fact that they have a kiosk to order food so you can skip the line if you're paying credit and go straight to the kiosk to order. Service is pretty fast here since they usually have 4+ people working the registers and making food. It's also the only Costco I've been to that has fries! And their fries are on my top 5 fries I've ever had. Another favorite of mine is the yogurt acai swirl that isn't physically on the menu but it's available on the kiosk and can be ordered at the register. The acai makes the yogurt feel less heavy and gives it a fruity flavor. Highly recommend trying it for people who think the original yogurt is too creamy. read more

This is one of the Costco's we go to bc of proximity. This Costco has greatly improved their notorious back up during check outs. This Costco gets an A+ for installing those Food Court Kiosks! I used to go to another close by Costco bc this one had terrible lines, but it is making me want to come back bc of the better check out. read more

I like Costco. I often go to either this location or the one in Arlington. I find that parking here is a lot better than the Arlington location. Even though it is busy on the weekend, parking is never a really a problem if you go around the outer parameter. Customer service is fine. The employees are fast and efficient even when the lines are long. I have purchased tires here and the service provided was good as well. read more

3 stars.... I like Costco, I really do and I want to like it more. However, they just keep on screwing things up all the time. First of all, my wife and I have shopped here for 7+ years and it's questionable whether we'll renew our membership this year. We probably will because my wife wants to. This is why I don't want to renew, I keep seeing their prices go up all the time. It's like you spend $500 there and then you spend another $600 two months later. Do we really need all of this BS? Eh, me thinks not especially when the prices seem to be going up. Also, I might add that I still think they have the best prices in the DMV area - better than BJ's, Sams, and other wholesale clubs but they're slowly inching up there. The customer service is good, and if you encounter an idiot in a red jacket like I sometimes do management is quick to help out and straighten them out if need be. BTW Costco, if I were reviewing your Pentagon City location this would be 1 star for that ridiculously small parking lot that you have. It's a damn circus sideshow and you need more parking there. read more

I go to this Costco pretty much every other week with the fam. Nothing here disappoints me and as some other people have realized, this place actually sells fries. Not just any ordinary fries, but really good fries, it's a must get! Love the pizza too, one of the best! And.. free samples, woo! read more

This Costco is pretty great! We love the location though expect it to be pretty packed. They manage this well by having plenty of people on hand and we have never had any problems getting help when needed. read more

I rarely go to this Costco location. It is a typical Costco. Actually it may be one of the better locations in the area. The interior is more like a retail store than the bare warehouse appearance of some of the other locations . This location may be larger than some of the other locations. As usual when shopping in Costco, I found more to buy than I originally planned when I entered the store. They had few items that looked like deals too good to refuse. I would recommend this location to Costco shoppers and would use it more frequently if I lived closer. read more

I love this store! I get what I need and I love their specials on electronics and on holiday items! The checkout always have long lines but it is always a breeze! They always have testing sections. The wine selection is amazing! The prices are great for the amount of products or food I am purchasing. Sometimes it is hard to find a specific item but you can always ask the staff! They are very helpful! It is a great place overall. read more

This Costco location is about a ten minute drive from where I live. It seems to be less crowded than the Fairfax location. I usually park to the right and have no problems finding parking. When going to Costco I avoid getting a cart. The aisles are wide enough were there are not too many traffic jams with carts. I don't need to feed a family of four, so I try carry everything in my hands. My usual Costco run is chicken breast and K-cups. The K-cups usually have an instant rebate that saves me about $5.00. On the weekdays, they do not have all the registers open but the lines do move pretty efficiently and quickly. The food court line can get long but it's worth it for a slice of pizza, hot dog, etc...This Costco fits my needs and is close to my house. I frequent here about every two weeks and I have no problems with it. My guess is avoid it on the weekends and you will be fine! read more

"3 1/2 hour or longer" wait for a tire rotation. It does not matter what time or day you attempt to come to this tire center. Wait. Wait. Wait. Time is money. Epic fail. read more

This is my go-to Costco. I've been to the one in Crystal City and it is out of control. People acting like they never seen food before. I've also been to the one around Potomic mills and it isn't bad, but not as easy as Springfield. This one is a little tucked away and not super busy. Don't get me wrong, plenty of people come here but not outrageous like Crystal City. Since this is my go-to, I know where everything is and I can get in and out quickly. Great prices and friendly people, but here is what I'd love to get changed: Stop checking my receipt on the way out. It's insulting and not necessary since I just went through checkout. Secondly, trying to find something I'm unfamiliar with can be a nightmare. Since they don't put everything in the same place every time, a digital board with basic locations would be awesome. Finally accept debit cards in the food lines. I hate cash-only or prepaying at the grocery register. Thanks! read more

U guys got some dam good pizza me and my wife were so surprised. But it's good cheap and big.

The good thing is parking isnt horrendous like other costcos. Pretty busy, have other items that costco in the cities dont have. Organized - layout just the same as every costco. read more

I usually don't like going to Costco...dread it even, but this one is not as much of a logistical nightmare as say...the one in Fairfax or (poke my eye out) Sterling. This Costco is even better apparently if you go on a Monday evening. Now if you're in it for the demos and free samples, this is not the day and time for you. I was able to navigate the aisles without shopping cart rage, checkout was the easiest experience I've ever had at a Costco, I was even able to get my address information updated at the service desk finally since it wasn't crowded. And not to get off on a tangent, but that last point actually pisses me off because I updated my information on the Costco website, but apparently that doesn't trickle down to my card so I wasn't getting any coupons. read more

Compared to other Costcos that I have visited in the past, this one feels a little bit backward as far as the layout, but once that obstacle is overcome, it's smooth sailing. We went on a Saturday afternoon - and while I would not recommend that to others wishing a peaceful or quiet shopping experience, there certainly was an abundance of famous Costco food sampling opportunities. Delish! =) On the subject of food, this food court has a myriad of options in additions to the hot dog, pizza and churro stand-bys, including a sausage and pepper sandwich, a carne asada bake, burgers and even fries! read more

Frequent This Place Quite Often To The Point Most The Workers Know Me, Def Always Get As Many Or As Much Samples As You Like! The Workers Always Tell Me For What You Pay In Membership Don't Be Shy They Want To Sample As Much As You Want! I Always Come With My Basic List Of Panko Chicken, Avacados , Fruit , Gummy Multivitamins, House Wipes , Coconut Water & More But Somehow Get More Of The Samples & The Monthly Deals! Definitely Great For Food Prep & Stocking Up On Snacks & All! Plus Great For Almost Everything Only Sad Part They Don't Sell Liquor At This Location read more

I spoke to the manager yesterday about the poor quality of the meat and seafood at Costco. he said the seafood was fresh. I said it was not. you could smell the seafood at the front door when you entered the store and the fish eyes were clouded over. that is a sign of old fish. that is why they stunk--they were old. small sign and small print on sign of seafood container saying they were previously frozen. it does not say how many times or for how long they went unfrozen. don't buy seafood of any kind at this Costco. I told him how the flank steak and the other steaks we gotten recently had absolutely no taste. I asked if the beef was now coming from china and the cows were eating plastic. he said flank steak never tasted good. it was a poor cut of meat. I told him that is not so. the ones we get from food shoppers are terrific-every time. he said the beef was from the Midwest, but he did not know what state. this was a manager who knew little about the product he was selling. gotta make you wonder. he told me to bring the meat back, which I'm going to do. that was near $100.00. you bet I'm going to take it back. oh, that horrible carrot juice they sell there. beware it is mostly sugar and disgusting tasting. even the cashier said the stuff was foul. so why are they selling it? cashier said that was a good question. read more

I came here on a Tuesday evening as I had just visited my car dealership nearby for servicing, and it was a delightful experience. Unlike the Costco in Pentagon City, this one is tucked away in a residential area which made it easy to navigate. The distance from the parking lot spaces to the store was quite close and the store itself had an orderly layout that was easy to understand. The best part about this place is the cost per weight when buying in bulk. Certain items like egg, peanut butter, oats, wine, produce, were unbelievably fantastic. I think this is a great place to shop for staple products you by regularly which are pricier in smaller quantities and are constantly being replaced. I wish I adopted the habit of shopping at Costco earlier but better late than never. The one con about this place, I must say, is that it doesn't accept credit cards, only debit and cash. read more

Have been coming here for years. Love this place! Only gripe is sometimes having to wait a long time to exit the building with my merchandise. During peak hours you may be waiting a while to leave.... For an item ice already paid for. Frustrating.... But... I still love me some costco read more

Costco Wholesale - Springfield - Always a busy time here at Springfield Costco! - Wholesale Stores Near Me - Springfield, Virginia

Best returns service I ever had at a retail store. She was really friendly and quick. We joke around Iike we known each other for long time. Mrs Gunley I think was her name. I felt sorry for all of them. It was freezing where we all were standing since counter was near exit doors. They had one weak ceiling heater that was face towards returns shelf items, not even towards the people under neatlth. They said they ask for it to be put towards them. But no one made the effort. They also requested for portable heaters, but that was denied also. Is this humane Costco.? 1 star deduct for not treating your employees fairly. Customers were also freezing!!!!!!!!? read more

This was my first visit to the Springfield Costco. I had previously gone to the one at Pentagon City. The parking here is 10,000 times better! I really didn't have problems finding anything I came for and the checkout was pleasant and efficient. I will admit, I went at around 10:30 on a week day morning. I would be curious to see how the experience would be different at other times of day. Like Wayne K, I wish it had a gas station. That would really strengthen my 4 star rating. read more

This past Sunday, I needed a new pair of glasses, stat! My puppy totally destroyed the glasses I need to drive my car. I went to this Costco and they were determined to find a frame that would hold my lenses--so I could drive to work today, etc. They worked at it for a good half hour and succeeded; I paid $79 for some Very Cute frames, and we all were happy. read more

Love and hate relationship with this Costco location. I've been going here as a child and I remember it being less crowded than it is now. Weekends are crowded, but lines move efficiently. Selection is pretty good. Food court is quick and efficient, and finally accept credit card now. Parking is hit or miss. Employees are friendly, but the return line is always out the door and oddly wrap around the building. Membership desk is always under-staffed. I like that the Tire Center is open so early now at 8am! They really do need to open that early because it gets too busy there. Waits at the tire center are at least 1.5 hours to 3 hours. Doesn't matter what time you drop off they are too busy! Of course it's either this or go to the Pentagon City Costco, which is overly crowded and has the worse parking situation ever. read more

Bad customer servive .... Some of the staff here very mean .attitude and rude , it happened to me several times i let it go but i can take it any more . Management need to something about it. I will call Costco headquarter to report this matter read more

I love Costco. I really do. This location isn't as well stocked as some other locations but that is a size issue not a management issue. The customer service here has always been great and the prepared food here is delicious as well. My biggest issue is that I can't seem to walk out without spending at least $350 and well, that hurts. My last trip I managed with 99 and change but I try to go in as little as possible. As others have noted on various other reviews for warehouse discount stores, always check the prices. Just because you are buying in bulk and most items are a good deal, not all items are a good deal. Sometimes you actually pay more for items so I always double check what I am purchasing which is easy because all you have to do is pull out your cell phone and check. This place is packed on the weekends! I mean packed. During the week it isn't as bad as the Pentagon City location (which I won't even go into anymore between parking and the inability to actually walk through the store it is so packed) but it is still very busy. read more

Love Costco! Always busy but staff moves check out lines quickly. Visit this location once or twice a month and always have a great experience! Store is always well stocked and receive great customer service. read more

very disappointed in the Springfield Costco, pharmacy out of control, doctor called In prescr and they said they didn't get it, two hours later admitted they got the call, told me to wait 20 minute, 40 minutes later still not done. then I ordered a hot dog on their kiosk, nothing printed out, lady stated could not help me, when I got home confirmed the hot dog I never got was paid for. read more

Like others said, it's OK, but I prefer going to Fairfax or Potomac Mills, as their layouts are better. Some things that chaps my hide about the Springfield location: -The parking lot. The parking lot's layout is odd. And if you are not directly in front of the doors to the store, forget seeing a cart corral. Hence, people just leave carts anywhere, which gets in the way of parking. If they would install more cart corrals throughout the parking lot, this would likely not be a problem. -Check out area. For one, there never seems to be enough check outs open when I go, and the lines are back to the aisles that separate them from the rest of the store, which in turn makes it almost impossible to get through with a cart so that you can get to a checkout. Also, it is cramped and lets out directly into the cafe area. -Cafe layout. Patrons of the cafe are in the way of patrons who are attempting to exit. Also, the line for the cafe often times is in the way of people leaving the checkout. Overall, I think the entire store could use a good re-vamping. Perhaps re-think layout. I made the mistake of going on a weekend once, and NEVER AGAIN. I now only go to Costco during the week, during the work day, so that it is not AS bad. The parking lot is horrendous on the weekend, with people almost hitting you as you attempt to drive through to find parking, and the inside is not much better. read more

Costco is my favorite grocery shopping store. They have everything you could possibly need form food to accessories, technology and clothes. I love that their things come in packages instead of individual sale. Not too expensive for the quality! read more

I just went here today and several things occurred to me that I should do an installment for a review: 1. They are rude. When I asked for a cup for water for my wife and me after ordering at the snack area, the #$$% behind the counter had to tell me that it was for water only before passing it to me. Gawd!! Did I look like I was going to fill it up with soda or something. Curse them for being so rude. Why the hell do they even bother to provide cups for water if they are going to scold customers before they even get a cup for water. 2. Their tires are over priced and missmarked. I bought tires that were posted at $93 but the computer was ringing up $106. They had to make a correction to my transaction. But, what was worse was when I went home and found the exact same Bridgestone tires for only $63 each. On four tires, I was overcharged $120. Next time I will go to the Tire Rack and shop around. Costco Wholesale is NOT the best price. Rudeness and high prices -- a recipe for a failed business! read more

Costco Newington ran out of money and couldn't make good on their Costco Visa annual rewards payout I am owed. Impressive management team and planning... Opportunity to impress lost. Too bad there's no zero star option. read more

If i could give a negative 10 stars i would the customer service that my wife and daughter received yesterday was the worst from memeber 99 thy don't even write their name to see who is the one that helped you. I have ben a member since 2000 and i had to ad my mother to the account and since then we have been using the card with mi problems I got married and we are a family of 7 and only have two cars we have the executive memberships (we do spend a lot here) that is not cheap and we never had an issue where we had to prove that my wife and I were married. are you for real is this part of the new electronic card services that it will link to ICE? let's get real it is food that we are buying and we are paying for the membership. let's not become so in human? let's see if you can make a system where my entire house hold can go shopping with out the only 2 members allowed in the membership to go every time to shop, we do have jobs that do not accommodate the hours of the club, my kids drive and can go to get the groceries, what is the deal to spend this much money every year on a membership where at the end of the day they are looking for treat you the worst like if you committed a crime, it is not free stuff we go here because i have a big family and we can buy bigger sizes of the usual food that we consum, even the manager was telling my wife to open a new membership which she did to get the food that she was getting tomorrow. Now I have to go and take off from work to fix this issue as well as trying to find out why they did not give her a one day pass to try the club i guess it was too much thinking, let's hope her credit was not run with out the proper disclosures given to her, well today we will loose half of a day drive to the costco location, spend time looking for a manager and see what the outcome will be. Let's hope this gets read and reviewed by the time i get there. and let's see if costco corporate can make a solution for families with more then 3 members as they said is one house hold. will follow this review after the visit at the costco location in springfield va. read more

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Horrible horrible place for tires!!!! About a month ago I ordered tires that the website said would fit in my car. When I got to Costco, after a week when the tires were in, the person standing there said the tires ordered would not fit (mind you, I stood in line for over a half an hour to talk to somebody at the tire center). So I re-ordered new ones I was not given a choice as to which ones I would get we just order them for me. Then I went to return the old tires to the customer service desk inside the store it took over two hours for me to finally get a refund. This was due to incompetence at the service desk and incompetence at the tire center. So I re-ordered tires online which were almost $200 cheaper and after only a couple days got an email it said the tires are in and I was able to schedule an appointment. Meanwhile, I still hadn't received a call about the tires are ordered at the tire center. When I showed up for my appointment and we didn't line for 20 minutes before his family able to drop off my keys. I can't wait to find out how long will actually take them to put the tires on my car. read more

Employees here are great! Love the pizza, chicken bake and hand dipped ice cream (but the portions are too large for me alone). The folks at the sample carts throughout the store are wonderful. Great attitudes and so friendly. They will even ask if you have tried some of the other samples and let you know what they think is good. I will admit that I have walked out of here paying twice as much as I had planned after being swayed by the sample carts. The rest of the store? Clean, neat and well laid out. Set up perfectly to get someone like me to over spend. :-) Try the food at the hot counter. Prices are incredible and portions huge! read more

The asst store manager, Shadi, acted extremely disrespectful and towards me and refused to accept a return of unused item despite the company's clearly posted policy - "I'm not taking that back" is all he said. Corporate was no help. I would never imagine this happening at Costco, but now that it did... my dear Sam's club, please accept me & my family's thousands of dollars of spending, as it will not be going to Costco no more! read more