The people at the Customer Service desk are too busy playing with each other or texting on their phone to help customers. Zero customer service. read more

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We have been a member for a couple of years, and I have found that this clubs is much better for clothes and electronics. It is really their niche. Granted they have a lot of other great stuff, and we've gotten all sorts of household good from here as well. We try to come here at least twice a month, and we've always received great service mostly either to look up prices, or help locating a product. I also like the fact that they open early and stay open late, and there's never been any issue with them not opening up on time. It's a great store and I'm proud to be a regular shopper here. read more

BJ's Wholesale Club - Wholesale Stores Near Me - Fairfax, Virginia

Great prices and great delivery. Accuracy is always 100%. House brand is excellent and a great savings

Beef is expensive. That's why I've been buying Angus BUBBA burger. It has been a good deal until this week. I saw BJs coupons for $3 off these burgers. I went to the store to pick some up and discovered that they had just raised the price by $3 before offering $3 off. THAT is a shady business practice and I'm losing my faith in BJs for this and other reasons, including their Tire & Auto service. read more

BJ's Wholesale Club - New Pricing increased by $3 - Wholesale Stores Near Me - Fairfax, Virginia

The customer service people are rude and act as if they own the store. The coupon I had was for toilet paper and the system was not reading it and they didn't want to honor it. I kept telling them it's the exact same count and brand but they kept saying no until I asked for manager. The bakery department was also rude, not friendly and zero customer service. I called asking for a cake price and if they custom make it and they just said no before I finished talking. I like the selection of items and prices but the store is always empty and sometimes I think it's because of the poor service from workers. read more

Staff is rude, produce always has flies, always push their BJs credit card which is a scam.

Bobby was fantastic in member services! Austin was great on checkout! Keep both on the team amd stay blessed! read more

Giving them a 5 because the prices are good, things are well-stocked and they have more of what I need then Costco. I have a vending business and BJs caters more to that with a wide variety of snacks and some grab 'n go items I can resell. I also like the clothing assortment, which is larger and better than the other competitor wholesale type stores. read more

Today I had a great experience on Bjs wholesale with my husband and this nice lady helps us with the app and I'm so thankful for them her name is Genesis Lopez and Chiara Jimenez read more

Disorganized. Paper towels and Toilet paper placed in more than one area. Always had a good experience at BJs in Tampa Bay Area. Columbia Maryland can do better. read more

Better than Costco! Less crowded! Clean, lots of great items! Even has a real deli! Membership is cheaper than Costco too! read more

SIZE does matter, especially when your getting less and paying more. The packaging looks the same .. but as you can see they aren't... ( see photo). Prices have increased on just about everything. The produce doesn't last long - seems to rot much faster - 2 - 3 days now. Store was well packed, On items they did have. I have noticed since the pandemic- there's less of a selection on some items. Not very busy, think I made the 15th person. Its certainly a different shopping experience then the pass years read more

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My intentions when I walked into BJ's, was to possibly sign up for a membership. I wasn't sure if I wanted a BJ's membership or another companies membership however, Bobby, who works the front desk immediately said hello may I help you and was so friendly and helpful and explained everything to me how the membership works. I even was able to get approved for their credit card And joined up mainly because of him because he was protein's efficient! Store #033 read more

Customer service is top notch. On order pick up works very well. I have never waited for more than 5 minutes.

Went to BJ's for a little bit of shopping today! Not too many people which was great! The only thing I wasn't a fan of was the fresh salsa. There were containers which had already expired in November still on the shelf. That's not good. However they had plenty of other items in stock. The App is great resource to have while in the store! Parking was fine! read more

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I don't usually write reviews, but I had to take a moment to recognize the excellent service I received from Bobby at the members desk. He was incredibly polite, answered all my questions thoroughly, and went above and beyond to help me get my membership set up. I truly appreciated his professionalism as I was helping my elderly father at the time and appreciated his respectful tone and patience. I would give this young man 10 stars. read more

I was impressed with the Fairfax, Va. store: Clean, well stocked and easy to shop. The Staff was fantastic, asked to help find something and Bobby went above and beyond, he located the item and even made sure there was nothing else but checkout . He knew the store, he knew the products, and went the extra mile , Thank you Bobby !! read more

Come to do a little shopping. Good prices store was was empty. Good service. Great selection of items, drinks and clothing. read more

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Excellent customer service!!! I came in to the store during the rush (2hrs before closing) and Aubrey, the tire expert/technician, went above and beyond by ensuring I ordered the right tires. He patiently walking me through the steps to order them and helping me find the correct tire sizes and type. Above all, I was impressed with how Aubrey operated during the busy rush. He worked fast while remaining calm. Also, he was respectful and made sure to meet each one of our different needs. He makes coming to the store inviting and reassures that our cars are in good hands. You have a wonderful addition to your team! read more

BJ's Wholesale Club - tire - Wholesale Stores Near Me - Fairfax, Virginia

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The costumer service manager, at the fair lakes branch is quite cold in her service to her costumers.

I came to the BJ's wholesale Club with my friend last night. We were just there to look around and ended up walking out with hundreds of dollars of groceries (isn't that how that always happens, lol)! I appreciated how laid back everything was. It was not over crowded and there was a lot of variety. I thought it was odd, the placement of the carts though; you go into the store towards the cashiers to pick up a cart, then come back towards the entrance and round the corner to enter the shopping section. Overall pricing, I feel like is higher that Costco, Sams or other wholesale stores. For instance Monster White by the case was like $34 but on Amazon you can grab the case of 24 for like $30 on a auto payment. However, they allow you to bring your own coupons, which we found out at the checkout counter (and Costco doesn't allow that to my knowledge). It was a very laid-back shopping experience and I really enjoyed coming to this location last night! read more

BJ's Wholesale Club - Bj - Wholesale Stores Near Me - Fairfax, Virginia

Don't buy anything from here that requires refrigeration. I've had 3 items that had clearly thawed and been refrozen or re-refrigerated. That's out of 10 or 12 purchases. They stink and give you diarrhea. Waste of money. read more

The club itself is decent. The main reason I still have a membership is for the phenomenal gas prices. They can't be beat! They average 10-15 cents lower than other gas stations in Fairfax County. Wait times for gas skyrocket on weekends and weekdays after 5pm. Mornings are your best bet if you don't want a long line. It can range from no wait time at all to a 20 minute back up. When they get super busy their pumps run a lot slower, further adding to your wait time. read more

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Place - clean and tidy Service - you do it yourself checkout and show receipt to the guy by the door. Selection - mediocre. I found Costco to be better... But they do have my favorite brands of flour! But don't let this deter you from going here - they have what is mostly needed. Location - perfect. Close to home and convenient. read more

BJ's Wholesale Club - Wholesale Stores Near Me - Fairfax, Virginia

Make Believe Agreed Delivery Time. Make no assumption that the agreed to delivery time period will be honored !! Does a delivery arriving FIVE HOURS EARLY at 7:56 AM meet customer expectations ?! The agreed time was 1:00-5:00 PM. Why does BJ's even bother sending out a delivery time confirmation communication ?! Can that delivery truck crew read and understand the daily delivery schedule. Do they give a damn ? BJ's, you failed with this delivery. read more

I've been a BJ's member for over 20 years. There are definite pro's and con's to this warehouse club, in general. Pros: it's open late (10pm most nights), this location has discounted gas, a deli, it's usually not crowded (especially compared to Costco), and they take manufacturer coupons in additions to their BJs coupons that you can submit manually (they send mailers to your house) or electronically (via their app). Cons: not as great a selection of items in many categories, staple items that are there for years and you come to rely on magically disappear (and not for lack of consumer interest), often hard to find specific items on your shopping list based on store layout/organization, sometimes deli/bakery is not well-staffed or there's a long line, and depending on your shopping day their stock can be totally decimated of even basic items like milk, eggs, butter, or bread. But my biggest complaint is reflective of a recent Customer Service experience. I was shopping late on a Tuesday night, around 9:30pm. After purchasing my usual weekly $100-150+ cart full of items, I loaded my car in the pitch dark parking lot and realized halfway home that I forgot to grab the stack of Hallmark cards I had in the front "kid seat" shelf of the cart. It was my mistake that I forgot them, but to be fair it was pitch black and I didn't even see them as I was moving the cart back. As soon as I realized, I called their Service desk. My cart was the only one placed in that area just 10 minutes prior (and it was far from any other car in the lot) and there were literally 2 other shoppers in the whole store at that hour. I asked them to check for the cart and where to find the stack of cards (about 8-10 cards). I was willing to turn around and grab them if they were located. I waited on hold for 5 minutes and they came back on the line stating they were not found. I left my name/number, hoping maybe in the light of day they'd be easily seen, but no one called. There is little chance anyone else grabbed them other than the cart attendant just based on the remote spot I left it and how quickly I noticed them missing. So that was $20-30 down the drain. This would have been a much different review had they went the extra mile, actually ran out to look for them, called me the next day if they were found, or offered to replace them. If their parking lot was well-lit, I would have noticed them left behind in the cart before I re-parked it. Disappointing. read more

Shopped in the Fairfax store today for a camera. Asked about a canon display model that had "reduced price" attached to the price tag. Inquired at the membership booth and got a Imperious, accusatory, "how do you know the price is reduced?" I said, "because it says that." She checked the display, and called the powers that be from the booth. Reported to me, "price is as marked, $259.99 (original retail price). Camera is a PS SX620. Amazon sells for $229 brand new. This is a used, display model camera and it looks it. Very dishonest. Does the staff get first dibs on display models? By the way, wanted to make this a private matter with BJs, but there is no place for suggestions on their site. read more

BJ's Wholesale Club - Wholesale Stores Near Me - Fairfax, Virginia

BAKERY!!! Shout out to Baker who made this cake at my request! I showed an image of some pretty 3 colored tone roses and spoke to the baker, a little hesitant at first due to her workload but she agreed to it and it came out beautifully! So many compliments and people shocked this was a BJs cake. They thought it was a private bakery shop. So happy. Just brought in another order to pick up today, I am sure that too will be amazing! (Hmm, cant figure out how to load picture) read more

BJ's Wholesale Club - Bakery Shop Cake - Made to Order! SO PLEASED! I provided the print out and they printed the center verbiage on edible paper! - Wholesale Stores Near Me - Fairfax, Virginia

I received an offer for a $25 yearly membership. I stopped by to redeem it today. The employee said she had a better offer; an 18 month membership for $40. If I renewed with her, she would give me $10 off to spend in the store. I asked if it was a gift card. She said' "no but it would work like a coupon." All she had to say was if I renewed now, I could receive a $10 off a $100 purchase. That is not the same as a $10 credit. Imma big girl. Just "splain" things accurately with me. The offer was decent for 18 months. I just don't like misleading statements. There were useful coupons in the booklets. We got .25 off per gallon with 2 qualifying purchases (looks like P & G products) at the store gas station. This location has removed their food court. read more

I really want to bump it up to a 4, but I just can't. I actually love getting gas here b/c there is hardly a wait (and the same price as Costco). Also, if you need last minute item in bulk, again no lines and no wait. BJ's need to just put sales on w/o having folks either electronically clip coupons or actual real coupons; it gets so time consuming. BJ's need to get with the times and be like Costco and offer clipless coupons for all who has a membership. I think the higher prices combined with the lack of free samples and a food court are what makes BJ's inferior to Costco. However, I do have to give them props for their delicious bagels, vanilla swiss roll, and Dietz and Watson sliced deli meats/cheeses by the lb. read more

Make sure you check the dates on all food items. I have been burned too many times buying food without checking and finding out later that it was expired. I have seen stuff on the shelves that was months past the sell by dates as well as "fresh" foods that were visibly rotten. Nobody has time to wait in the customer service line behind a bunch of trolls returning a carrot stick and half used packs of toilet paper either. read more

Before visiting my local BJ's, I didn't distinguish between BJ's and Costco too much. They both require memberships to join, they sell things at a discounting price in exchange for buying in bulk. I guess there was one difference I had in my mind, which is that BJ's is smaller than Costco. That difference did turn out to be true, but BJ's is really only a tiny bit smaller than Costco. As an example, I was able to buy a massive quantity of yeast (for baking bread) at BJ's. And the price was right - $5 for 2 huge packages of yeast, which would cost $10 (likely more) for that amount next door in Walmart. I was disappointed that they only sold all-purpose flour though. What about bread flour?? They offer temporary 60-day memberships in the newspaper all the time, but they snag you for a permanent membership when you walk in. If you're willing to forego your free 60 day membership, they'll sell you a full year for only $40 (including a $50 gift card to Restaurants.com). Very tempting... As for the differences between Costco and BJ's, I finally got the low-down: -Costco has always been (and is still) focused on businesses. This is the reason they're generally only open during business hours, and not open on national holidays. In contrast, BJ's is focused on the individual consumer. -BJ's is owned by Whole Foods, and therefore offers more organic/health foods than Costco. -Most important to me, Costco only accepts AmEx and cash. BJ's actually accepts Visa and Mastercard too! read more

I wish someone would have told me I would be spending a ridiculous amount here on items I did not need a bulk of. Well...it's really my fault because do I really need a package of 500 crackers?? I mean where is this all gonna go?? I came here a couple months ago for the first time to order 2 big cakes for my friend's baby shower and used my boyfriend's card. Well I don't think he has seen his card ever since I took it! I love coming here to buy desserts, cakes and meats! Everything is affordable and buying things in bulk saves you a trip to the grocery store for a couple weeks. The store is always clean and tidy. Employees are friendly and always willing to help. The location is convenient in a shopping center along with Walmart and Target. The best part is you can save even more by using coupons! Oh yeah did I mention free samples on the weekend?!?! read more

I was positively surprised with the amount of organic options and non-traditional cooking ingredients (ex: coconut oil, chai seeds, flax, etc) that BJ's has to offer. I am also happy with the hours, I remember that being an issue about being a Costco member years and years ago, so that was exciting to me. They have pretty much any home staple you could ever need, in bulk, for cheap... what's not to like? read more

The wholesale club goods are okay. The tire service is terrible. The person at the tire desk will tell you how busy they are even if there was no one in the service bay and they you need to make an appointment with the next one being 7 days later. Don't ask him to call you if there is a cancellation, he will go on for another 10 minutes about how busy he is. read more

This store is a little different from what I am use to. The Dunkin Donuts are not at this location. Everything is on the opposite side of what I am use to. Nevertheless, they had everything I needed today. Okay maybe not everything, but the winter clothing is still coming. We will see what happens. I hope the clothing quality is as good as Costco. read more

Sadly, my first online order after joining BJ's was a disaster. The TV price dropped the next day by $300. It hadn't even shipped yet. I called customer support to request that they reduce the price I paid and refund the difference. Customer service informed me that the purchase would be reviewed in 7 days and i'd be notified of the decision. They said I could possibly cancel the order, wait for my refund and then reorder it at lower price or wait for decision. In either case I wouldn't see my money back for quite some time. Ultimately I am left waiting for the decision while the item ships (hopefully). I will cancel my membership and never consider BJ's as an alternative to COSTCO. BJ's sucks compared to COSTCO. read more

This is specifically for the tire center for Fairfax and falls Church locations. Reasons: -never answer the phone so you have to waste your time going there for them to tell you...we can't help you today, too booked. -always short staffed sometimes no one at the counter. -staff particularly on 10/29/17 -955a. Not apologetic, not helpful with any options. "I'm the only one here " with attitude. BJ's obviously is not staffing correctly but how about some options....instead there's nothing I can do. - all I need is for them to assess my tire to see if warranty covers but I've been driving with a screw in my tire for 2 weeks Heading to. Costco next time read more

Hands down the worst customer service possible. For 2 weeks kept trying to call the tire center to get an appointment. No one **ever** picks up the phone or responds to voice mail. Drove in, there was only one person who was working on a car, so I had to wait another 30+ mins to talk to a person to get an appointment. They may have good prices on tires but the crappy / non existent customer service trumps. Costco it is from next year. read more

Have been coming to the fair lakes BJ's club and each time I come their propane fill up station and tire station isn't open. Mind you there's people in there all the time but they are never available. I think it's a horrible thing to do since we are members and pay to get groceries and all the extras. read more