I have been waiting for months to write this review. I held off until I got my tax return in the…read moreslight chance I needed them to get involved with the IRS. But this morning, after almost 7 months, I finally got my return. I will say that when I contacted Paul directly, he was apologetic about my service and refunded their fee. That is why they get one star. But aside from that this has been the most maddening tax season in almost 20 years of filing taxes. I contacted PIM in early Feb because I am military, wife is self employed, and she also has a W-2 from another state for teaching. Just a bit too complicated for us to do ourselves. I read reviews and PIM seemed to be a great choice. Well after finally getting through (left a couple messages before getting a call back), they scheduled me for an appt 4 weeks later. I was annoyed it was going to take that long, but figured it would be done correctly so its fine. What they dont tell you is that is just a consult appointment. You spend a hour with your tax preparer and then "They add you to the bottom of the pile". So we are already this much into it, and just had to keep going since everywhere else was already swamped. Our preparer, Tara, was respectful, but seemed ill-informed. We had a nanny over the summer and we paid a services to file all our tax paperwork for us. So she just had to add it to the childcare expense. She said she wasn't familiar with how that works and she had to ask someone about it. She also seemed to be confused with some easy stuff like how to file out of state W-2 with residency in another state. We should have cut our losses, but we didn't. We were already too far into it. Now started the first wait. Tara said it would be about 3 weeks. Nope. Almost 6 weeks later and no less than 10 ignored phone calls and multiple ignored emails we got our paperwork for review. Me, not a tax pro, took one look at it and noticed it was WAY off. Like, just simple childcare credit stuff was completely ignored. It was more than $5k less than expected. So I contacted Tara MULTIPLE times before getting a response and shared with her my concerns, and she said "Oh, I guess I can file your nanny expenses in your childcare". You guess? You guess?? I am paying a PROFESSIONAL to do our taxes and she has NO idea what the heck she is doing? And to make matters worse, in the response she said "I also noticed your state return didn't compute right, I have to spend some time figuring that out". So lets recap - not only did she MASSIVELY undercut our return, but she MASSIVELY over claimed our state return. And if I hadn't already been expecting a general number, I would have just said it looks fine and had her file it. Two weeks later, its filed. If all that wasn't enough, I had no idea that who is listed first on the return could impact filing, but guess what, it does. For the first time in our marriage, my wife was listed first for some strange reason. I didn't even notice when I reviewed it, but yup, she was. So because that is a change in how our taxes have been filed for the last 15 years, the IRS froze our return and required identity verification. Which, if you aren't aware, is a complete NIGHTMARE that ended up taking us almost 15 weeks, multiple hours on the phone with the IRS, and multiple hours verifying line by line our previous years returns. And its so nice when the IRS tells you "just make sure you are consistent with primary tax payer in the future to avoid identity verification". Noted. So NO. I do NOT recommend PIM. I may not have a recommendation for a Va Beach service, but I will always have recommendation on who to avoid. PIM. Avoid PIM.

Paul was extremely knowledgeable about tax preparation and how it affects active and retired…read moremilitary families. He made it a painless and easy process. I would recommend anyone retiring from the military to talk with him before filling out your retired pay form as well as he can save you from getting that huge tax bill after transitioning. His advice for positioning yourself for the upcoming year and special tax situations was also spot on. Highly recommended and wished I had used him sooner.

We just recently moved to Norfolk in mid 2012 and I was in search of a good CPA/Financial person to…read moredo my taxes because quite honestly .. I hate doing them. I didn't mind back when I could fill out a 1040 EZ but as soon as I started my own business, sitting with Mr. TurboTax became a really big hassle. Last year, while perusing FaceBook, I happened to see a post from the owner of the doggie day care joint I take Dante to and she was raving about this accountant who did her taxes. Knowing that I would need to find one eventually, I quickly got Ben's number from her. Ben is great. He got me more money back this year and saved me headaches and money related arguments married people tend to have this time of year. His pricing was pretty awesome, too. I would highly recommend calling him up if you need any financial services/advice/taxes.

Mr.Ben Pope CPA resolved my personal taxes for the passed…read more 5 years and cleared up the mess I made by not filling. He got the I R S off my back and I even got money back this year.

Ms. Denise was extremely helpful, forthcoming, accommodating, and professional from the initial…read moreYelp request for tax filing assistance to sitting down and knocking out my taxes. I'm also appreciative of her understanding and flexibility working with my crazy and unpredictable schedule. She was upfront about her rates and they were quite reasonable! Thank you so much, Ms. Denise! Definitely got a lifetime customer now!

Excellent customer service. So pleasant to work with. Ive used her tax service for years. Thanks…read moreagain.

I had to close my business unexpectedly due to illness in 2025. Frank was professional, experienced…read moreand knew exactly what needed to be done. He made the entire process simple for me. Highly recommend.

Usually we do our taxes online but decided to do it here since we just bought a house. The place…read moreaccepts walk ins and are very helpful in getting you in. There was only one worker available when we went...however one person came in. Unfortunately I forgot her name but she was very nice. The computer was running slow that day, but that is not in their control. She was able to get all our information and ensure that we got the best return possible. The process lasted about 20 minutes and we were out the door, the fee was $119 up front or it would be taken out of the return. (You have the option.) We chose time pay up front and got a military discount also. We were under the impression that we would get a larger return due to getting a house, but we were told why we didn't. Which made complete sense. They are very professional and service is on time!

Closed with working website…read more We used Jeff last year (2016 taxes) and he did a good job so we scheduled again for this season. However, when we showed up for our scheduled appt (after setting up through the website AND receiving confirmations and reminders the day of), we found the business closed and phone not working. What a waste of time...and we traveled quite a distance with a small infant. Now we have to scramble to get an appointment somewhere else. Shut down your website. Not a classy way to treat people.

It is hard to find a tax guy who not only can communicate tax stuff but can make you feel that you…read morewere taken care of. That is Pembroke Tax. He is passionate and cares for the his clients. He explained what I need to improve my tax position next year and why my refund was not as large as I thought it needed to be. He is a person and a company that I will referred too.

My meeting at Everfore CPA Group was excellent. Ali and April were great to work with and gave me…read morethe confidence I needed to move forward with my investment tax strategies. I'll definitely be relying on them again in the future!

We have used them over the years, and have been very…read moresatisfied with their services. I am very remiss in getting my stuff together, and they have always made sure I meet those deadlines.

The company is very helpful. The service is immediately and prompt. They care about their…read moreclients. The value for the service is fair.

There is a time in one's life when you need something to just go "right". This was my first…read moreexperience using any personal service. I always use Yelp to search for food, but this time I was desperate. I was up at 3am working to get assistance, and I built up the courage to signal the flag and surrender. What could it possibly hurt. I submitted my request and waited. I actually was contacted that very same day. Keep in mind, I was well awake before the birds. Mike was very professional and prompt in responding. After talking with him on the phone, he provided the best resolution. He really listened to me and provided all options and other solutions. I immediately felt comfortable sharing and trusting his judgment. I would recommend his services to anyone looking for assistance. He offered the best price, and he worked diligently throughout the process. My process was completely virtual and secure. If you need help, do not hesitate to request his service. This has been the absolute best experience.

I live in Norfolk, with other JH location closer to me, but didn't feel as confident in them as I…read moredid here. I did not file my W-4 correctly last year and this mistake had a huge financial impact on me. Up until my appt here, I was extremely frustrated and confused by lack of understanding. Although, there was nothing retroactive I could do to change what I owed, Bill, the gentleman I scheduled an appt with, saw to it that I understood the ins and outs of what to change and why to change it. Not only that, but he provided me with sound advice in regards to looking out for myself financially, outside of the tax realm. Though the appt is over, I have everything I need to reach out to Bill with questions and concerns should something else comes up, and for me piece of mind is priceless.

Sharon is terrific! Very patient, knowledgeable, really took her time with me. I won't ever try…read moreanother place. Jackson Hewitt is the one for me!