My dogs spent a week here and came back to us absolutely stinking of urine and faeces, they had to be bathed several times and there was so much urine on them it was like they had been left to sit in their mess all week! Upon complaining the owner said that they do not run a grooming service and do not have the facilities to clean the dogs and will not pay out for it. It was not a grooming service that was required here, it was just basic hygiene and cleanliness. It does not cost a lot to wash a dog or even wipe them down with a wet wipe at the very least. The owner said that the weather had been bad and so that is why they were dirty, and that the heating had been on which caused the dogs to drink more and therefore urinate more at night, and as they are small dogs they walked in it and it got on their fur. This is just a really poor excuse, as they are used to being in a heated house, and even so if this was the case, then they should have been cleaned, not just left to stink! It would not be acceptable to take a baby to a nursery and have them returned to you covered in urine and faeces, so I don't see why this is any different. Avoid at all costs as the owner seems to think dogs covered in their own waste is acceptable standards of welfare, contrary to their website which states that they give personal care and attention that bigger kennels cannot give... which is clearly not true! read more