We have always loved our stays and it was always convenient to rent from them. Unfortunately in the past year our deposit that they issued back to us bounced and has taken 6 months to receive a refund. However this refund was $150 less than the $500 deposit originally provided. They site this as administrative fees. After their cheque bounced. I would seriously question the integrity of this business and caution others. I am very disappointed in how this company and owner have treated us with such immaturity and with such lack of professionalism. read more

We have always loved our stays and it was always convenient to rent from them. Unfortunately in the past year our deposit that they issued back to us bounced and has taken 6 months to receive a refund. However this refund was $150 less than the $500 deposit originally provided. They site this as administrative fees. After their cheque bounced. I would seriously question the integrity of this business and caution others. read more

I will not conduct business with this company or cottage owner again for the following reasons. Recently we rented a cottage at 36 Elgin Road on Boulter Lake for a week in August. Upon our arrival it was discovered that the paddle boat was not operational contrary to the advertised spec sheet. Shortly thereafter it became apparent that the fridge setting could not be adjusted to prevent the freezing of our vegetables. As we were preparing to depart, the cleaners (who I believe were the owners) rang the doorbell at 12 noon (the advertised check-out time). I invited them to come in and inspect all rooms on the premises which had been cleaned and scrubbed except the kitchen where we were undertaking final packing and cleaning. They refused to enter the dwelling and chose to sit in their vehicle which was parked in the driveway. There was also opportunity for them to begin their exterior property check at 12 noon. We were out of the house by 1 PM and required another 15 minutes to pack and organize the car prior to vacating the driveway. It came as an utter shock when CottageRentals247 advised we were being charged $60 for a late check-out. Although every opportunity was extended to begin their inspection at 12 noon, they chose not to. Secondly, I have stayed at hotels, Airbnb and hostels all over the world and have never before been charged for leaving one hour late. When asked how we would be compensated for the lack of paddle boat use and loss of fresh produce Josh, CottageRentals247 President, replied "it's too late for that." This behaviour is the epitome of poor customer service and inept management read more

They just lost a repeat customer. We rented this year and notified them on November 11 that we would like the same cottage for the same weeks in 2021. On November 12th I received a call from Josh stating that there was someone else interested in our weeks but he would give us first crack. I explained that we have 3 families to coordinate with so I am 99% sure but just have to verify and I would get right back to him. He asked that I do in 24 hours and I made it clear that I would try my best but may need a bit longer in order for everyone to confirm. I was unable to get confirmation from everyone on the weekend and followed up again Monday morning. At 10:32 am today I received an email from CottageRentals 247 asking if I had made a decision yet. I emailed them back at 10:40 am asking for a bit more time and again explaining that I have been unable to reach one of the families. I heard back just over an hour later and immediately emailed CottageRentals 247 at 11:51 am confirming my weeks. They responded at 12:03 saying it was no longer available and had already been booked. I was dumbfounded. I immediately called and spoke to Joanna in the office. She confirmed it had been rented and said I should speak to Josh who was out of the office but said she would have him call me as soon as he got back. I did not hear back so at 3:15 pm I called. Josh was in but had not returned my call. Josh said that it was Joanna who had emailed me this morning and they had not communicated and he went ahead and rented it. I explained that passing the buck to Joanna was unprofessional and regardless of who sent the email, it was a representative of his company and they need to make good on their commitment to me and call the person whom they mistakenly rented to and explain the mistake and rent to me as was originally promised. Josh was unapologetic, quite rude and stated that he had no intention of hounouring his company's promise to me. If I could give less than 1 star I would. Do not do business with CottageRentals 247. read more

We rented a cottage the week of June 29th-July 6th 2018. 206.50$ was taken out of our 1000$ damage deposit for scratches that were on the stairs at the cottage. When my husband and I did our initial walk through, the scratches were already there. We were commenting on how big of a dog the owners must have because the scratches were made by something huge. We have a Siberian Husky who is a runt and our friends had 2 little Keeshond dogs. None of these dogs are big enough to even make these scratches. As we said, we saw the scratches before any animals of ours were even in the house as well. When I called cottage rentals 247, they said the owner and cleaner said they weren't there before so we are required to pay the damages. When I asked the owner of the rental company if he looked upon his walkthrough, he stated that they have too many cottages to do walk throughs themselves, so it goes buy what the owner says. I asked him how he knows then that these damages are definitely from us, and he said nothing. I stated over and over that the damages were there, and that he can ask all guests during the stay, and he said that the owner says they weren't so we have to pay. The stairs have very obviously been damaged and patched many times from a very large dog leaving scratches, we even joked that it looked like a bear had been on the stairs. He also said the owners were quite peeved that we broke into their personal closet.... The closet when we got there was wide open with the lights on, as well as the doors and lights for the bedroom and ensuite the closet was in. To that he replied with silence. I asked him who was going to reimburse us for the physical damages that one child occurred when he cut his foot on glass left on the beach, with that re responded with silence yet again. Our children ended up finding more than 10 large shards of glass on the beach and in the shallow water near the dock. One of those children was just two years old, and luckily he didn't get cut. The glass was there from multiple occasions as there was green, brown and clear shards found. The owner of the rental company said they can't be responsible for things outside the cottage itself, even though it was on the property. We left a few pieces to show them on the front porch railing. We were also given an inventory list that said that kitchen towels and clothes would be provided, which there was not, so we had to take one from the closet they left often that we were apparently not allowed in. We ended up have to purchase other dish towels of our own to get through the week after someone from the rental company came by accusing us of breaking into this closet and went and locked it. Full cleaning supplies were supposed to be provided, but there were no proper cleaners, so again we had to purchase them. The bedroom downstairs where the other couple was sleeping wouldn't latch closed. They were forced to use a shoe in order to keep the door closed. We paid 3600$ for one week at this cottage and everything wasn't up to the standards they said and there is no refund for any of our issues, and yet they had the audacity to charge us for damages we did not do. From reading other reviews, the company likes to do this quite often. read more

Friendly, responsive and accessible, this company provides service I had lost hope of ever finding. Cottage Rentals 247 represents great quality rental cottages in Ontario, Canada. They are very conscientious and will not represent cottages that do not meet their exacting standards. Before our holiday, Cathy (President) discovered that our rented cottage was not what was promised. She promptly called and voluntarily refunded our deposit, offering us a chance at trying to find us a substitute. This company later went above and beyond the call of duty when an unforeseen event caused damage to our car. Cathy's actions, especially along the owner of the cottage, were from a by-gone era, where people were closely connected and it was truly understood that whatever goes around, comes around. In short, they were amazing. I cannot recommend this company highly enough, for their customer service and their sense of duty and responsibility to ensuring your vacation is as good as it can be. read more

A good week with my family unfortunately ended as headache and left me with a negative opinion on the cottage rental experience. Returning customers is definitely not a priority for this company. After almost three weeks of leaving the cottage and numerous emails, I was told a portion of my damage deposit was being retained. The owners complaint list I was provided was obviously overly embellished in an attempt get money. On the list were "they opened toilet paper and made a pyramid on the back of the toilet" (which was there when we arrived) and "gravel from the stairs leading down to the lake was covering the back deck" (my two year old might have threw a handful) Unbelievable to say the least. I was given no proof of damages and my explanations were not even considered. It may not be worth it for me to file in small claims court, but hopefully I can save someone else from going through the same bad experience. read more