I have used Cottage Care for a couple of years now for monthly cleaning of my home. I have received excellent customer service. The few times I wasn't happy with a cleaning, my fee was discounted and the same mistakes didn't happen again. This is the second cleaning by Alexis. She is very friendly, thorough and open to feedback. I appreciate her wearing a mask while inside my home and calling me when she is on her way. I recommend Cottage Care. read more

Hired them for a move out one time clean and was quoted an hourly price (36$ hr) which was good. They told me the apartment could be done in 3 hours. It wasn't! I was told at the 3hr point that she would need at least another hour...oooooooook! Bottom line, even after 4 hours she still hadn't finished cleaning everything I contracted for and I ended up cleaning up part of the apartment myself because I needed to get going. Not what I had planned. I was told by management that the people who quoted me 3 hours weren't the ones who really knew how long things would take. Really? To her credit though, the woman who came out to do the cleaning did a bang up job at it! Stuff was sparkling! I just was not happy with how things turned out with what got cleaned what didn't and the timing. . read more

We love Hannah! She does a beautiful job and is very thorough. She is precise in what she ia cleaning, and her attention to detail is amazing. Scheduling is easy and they send a confirmation each time. Thanks for a clean house!! read more

Scheduled them for a one time cleaning with instructions as to what needed to be done in advance as I have in the past. Happened to be home when the cleaners arrived and they hadn't been told the same thing and 1)didn't have the time to do it all and; 2) didn't have the proper cleaning tools (a mop). They left without completing the job and of course, the check for the full service was cashed immediately. Left msg with office indicating that there must have been a misunderstanding and could we discuss. Got a text one day saying she would call but after a week - never got a phone call. Cleaning was better when we first started with them but now, average at best. Won't use them again. read more

Cottage Care does a wonderful job of cleaning our home. They are on time, courteous and do a great job getting the cleaning done! Scheduling is very easy -I am very pleased and thrilled that I found their services. read more

The service, from scheduling to cleaning to follow-up, is amazing. The staff is kind, and my house looked perfect. Even my daughter said the house sparkled. My baseboards and blinds have not looked this good since they were new. Clearly these are dedicated professionals. I was beyond pleased and would recommend them again and again. And, they were one of the most reasonable quotes, and I got quite a lot of those before choosing Cottage Care. I won't go anywhere else when I need cleaning services. read more

Dear reader my name is Ciera Thomas I'm 22 years old and would like to share with you the definition of blacklist "A list of people or groups regarded as unacceptable or untrustworthy and often marked down for punishment or exclusion". A day ago I too found myself on that list. Last week one day after our country celebrated it's independence , a day of freedom I had an interview at cottage care. It went pretty well and I was asked if I would like to come in for orientation the following Monday. This is where it all began. During the orientation I couldn't help but notice that while preparing a new hire and I for the job the instructor wouldn't look at me much as she did my counter part. I could tell I was the third wheel, this wouldn't be the last time I felt uncomfortable working for this company. So now it's Wednesday my first day working I arrived on time and ready to work. I was handed a blue shirt, new hires wear blue. One thing I did notice however was that the other new hire didn't even show up. I was also told at this time that intill I completed my training I would ride with another crew member, and train with them. So I was shocked when I ended up being paired with a lady at the company that was having car problems .I ended up being the chauffer, This is against company policy . The first day went great or so I thought .The next day comes and finally the other new hire shows up and receives a grey shirt (not blue). While loading my car with our cleaning supplies my trainer informs me that a client listed on our chart likes to intimidate African American workers. She told me that in the past she had trained a girl ,and this is exactly what they did to her. Apparently they aren't fond of people that look like me. We arrived at their home to clean and I was glad they had left for the day. I was told by my trainer that she loves to train people like me because I'm a hard worker. Now we enter the final chapter in this story. As I arrive back to cottage care I am called into the office to speak with Natasha mount the manager .She then informs me that after two day of cleaning three clients houses my background check came back and said I had a suspended dirvers license and couldn't continue working for cottage care unless I got it fixed. I immediately say this can't be right. The room grew cold and I became stressed. I ran out of cottage care and went directly home to call the BMV to fix this issue. And what I heard next was completely disheartening. After giving the operater at the BMV my social and name she states there is no suspension on my license. So now I find myself blacklisted at cottage care. Natasha informed me today that I could come back and work ,but who would want to after all of this? read more