I've taken my pregnant dog here for a check up and they were super friendly and welcoming…read more After my dog gave birth, we got all 6 of her puppies vaccinated there. Very reasonable price and the doctors were super friendly. You can tell that everyone that works there really care about animals and care about your pets! I even got two of my male dogs neutered here as well. I really recommend this place! Especially if you live in the area!

Dr. White is a great lover of animals and it shows in his handling of them. I have been with him…read moreseveral years from the previous place he worked at. He offers the best care and I am sure the other doctors are of the same caliber. P.S. He also saves dogs from the street to adopt out to a better life. Please support this man in all his efforts if you truly love animals.

Very expensive for private cremation. My daughter had her…read moremuch larger dog cremated privately in Kitchener 2 weeks prior to ours as he had cancer & it only cost $350 for exactly same type of package we were given compared with $820 at Gateway for our small dog. Nice certificate, bag with remains and cedar box container all in little shopping bag but just too high a price .

Started with the high pressure sales tactics as soon as my dog was euthanized. Just disgusting. 7…read moreemails and two phone calls within 48 hours is predatory. They should be ashamed of themselves using these tactics in moments of grief. Do not use these people. Look for any other funerary services in the GTA

Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

I WOULD GIVE 0 STARS IF I COULD. DO NOT BRING YOUR PET HERE!!! EXTREAMILY…read moreOVERPRICED!!!!!!!!!!!!!!!! I took my cat to Animal Emergency Clinic of Durham last weekend after noticing he seemed unwell. We waited for 3-4 hours to be seen (even though the waiting area was empty), which was frustrating, but we understood that it was an emergency clinic. When we were finally seen, we were quoted $4900 for two nights of treatment (enemas, stomach pumping with laxatives, and IV fluids) or $3600 for one night with the same treatment. We were told that our cat had a condition called mega colon, and that this treatment would help get things moving. We opted for the one-night stay. The vet did call us during the stay and said that they had taken an xray and things looked like they were improving. When we picked him up, he was in significantly worse condition than when we dropped him off. His rear end was covered in feces and had mucous hanging from his mouth and all down his chest. I believe the clinic should have made some attempt to help clean him up as we had a scheduled pick up time. There was no vet available at pick-up to tell us how our cat was doing. Considering the amount of money we had paid, you would think the vet could take a moment to let us know how the cat was doing. To make matters worse, they sent us home with two medications but no pain medication, even though it was clear that our cat was in extreme pain. They told us to take him to our regular vet for further care the following day At our regular vet, we were given two options: surgery (which was not guaranteed to resolve the problem permanently and it would likely return quickly again) or to put him down. We were told the impacted feces were too large to pass through the pelvis. We had two xrays at the emergency clinic and were never told this. We decided to put him down, as it was clear he was suffering. Our cat was only 11 years old, and it was a heartbreaking decision to make. What really frustrates us about this experience is that the emergency vet did not clearly communicate how critical his condition was. We were made to believe that the one night treatment would help him and that we were giving him a chance. The lack of transparency and care is something we will never forget. I want others to be aware of our experience and consider the level of communication and care they expect when trusting their pets to an emergency clinic. I wish this situation had been handled differently, and I am devastated by the loss of our cat.

Wonderful kind, and considerate service by John . He made everything so much easier for me . I was…read moregrieving the loss of my sweet dog . He took this huge weight of my shoulders and made everything seamless . Amazing professional and certainly highly recommended . 5 star L.S

Do not use this company ever they are disgusting, inconsiderate, horrible, to be honest I would…read morecall them animals John hill is the owner and if you truly want to know what happened email me at tichiaro1@hotmail.com I have pictures and texts of everything after 7 days he threw my dog on my grass without contacting me and kept my money then he finally transferred it minus 70 dollars for transportation who does that? Now because of him I wasent able to get hair clippings, paper prints or clay prints because he kept my dog for 7 days and she was in very rough shape this guy is horrible and should never ever deal with another animal again because he has no class and he doesn't work safely this is a pet who has passed away who does that? Stay away from this company

Today I had the pleasure of dealing with Dr Ambre. It was time to let my 16 year-old Bobo go as she…read morewas no longer eating or drinking water. I was exceptionally nervous this time, even though I had been through this kind of experience before. Dr Ambre was incredibly accommodating to my state of mind and to how Bobo may or may not react. I was most impressed by how she encouraged me to keep talking and touching Bobo under sedation, had her sit in my lap for the final injection and then wrapped my sweetie up like a little burrito. I was grateful to be able to feel a real goodbye. Prior to this, I have used another mobile vet for similar needs. NEVER, ever, was I encouraged to have such a loving goodbye by that specific vet. Thanks so much to Dr Ambre. You honour your profession.

My daughter's dog suddenly deteriorated one morning, and her father made the call to have her put…read moredown. He put in a couple of calls to 2 different places. It was a Saturday, and the first quoted him over a hundred dollars higher, and said they had no availability left for the day. Midtown Mobile quoted over a hundred dollars less, and would be able to come out in about 2 hours. Well that was a no brainer to start. I didn't even know that this service was available whereby the vet comes to your home. How much better is that? Your pet isn't unduly stressed, and everyone can be there. Doggy was a 13+ year old German Shepherd, so she had a good run. The call taker asks some preliminary questions before the vet comes out. Dr. Kate arrived just before schedule and was kind, professional, patient, compassionate. She asked a few more questions and assessed doggy. She fully explained what would be involved. She gave some recommendations to make doggy comfortable and gave us as much time as we needed to spend for our farewells. She asked if we would be keeping doggy for burial, or needed her taken away. It was a 3 step process and for the first step, she asked if we wanted to feed the gel to doggy. It's administered by syringe and is absorbed in the gums. It's basically a sedative. My daughter's father took care of it and Dr. Kate explained what we could expect. The second step is an anaesthetic injection which would also make her drowsy. Dr. Kate shaved a little patch to find a vein and administered it. She gave a good 5 minutes to let it work, and again gave as much time as we wanted before proceeding with the final step. The last step is an injection to stop the heart. It was very emotional, but Dr. Kate was very kindly, gentle and careful. She waited several minutes watching and assessing. After a few minutes, she said she hadn't seen any breathing for some time, and physically assessed her to confirm. Once she could see we were ready, she asked whether we wanted a paw imprint and clippings for a keepsake. Absolutely, yes. She rolled out the clay and took the imprint. She asked whether we wanted clippings from any particular or special spot, or anything else in particular. She put the clippings in a little heart shaped tin with a clear lid, and gave us a package which also contained a little bookmark and pin, and a guide for grieving the loss of your pet published by the Ontario veterinary authority. For such a sad and emotional experience, it was a silver lining to have a professional like Dr. Kate handle the procedure. I would 100% recommend her service to anyone facing this difficult decision.