Today I had the pleasure of dealing with Dr Ambre. It was time to let my 16 year-old Bobo go as she…read morewas no longer eating or drinking water. I was exceptionally nervous this time, even though I had been through this kind of experience before. Dr Ambre was incredibly accommodating to my state of mind and to how Bobo may or may not react. I was most impressed by how she encouraged me to keep talking and touching Bobo under sedation, had her sit in my lap for the final injection and then wrapped my sweetie up like a little burrito. I was grateful to be able to feel a real goodbye. Prior to this, I have used another mobile vet for similar needs. NEVER, ever, was I encouraged to have such a loving goodbye by that specific vet. Thanks so much to Dr Ambre. You honour your profession.

My daughter's dog suddenly deteriorated one morning, and her father made the call to have her put…read moredown. He put in a couple of calls to 2 different places. It was a Saturday, and the first quoted him over a hundred dollars higher, and said they had no availability left for the day. Midtown Mobile quoted over a hundred dollars less, and would be able to come out in about 2 hours. Well that was a no brainer to start. I didn't even know that this service was available whereby the vet comes to your home. How much better is that? Your pet isn't unduly stressed, and everyone can be there. Doggy was a 13+ year old German Shepherd, so she had a good run. The call taker asks some preliminary questions before the vet comes out. Dr. Kate arrived just before schedule and was kind, professional, patient, compassionate. She asked a few more questions and assessed doggy. She fully explained what would be involved. She gave some recommendations to make doggy comfortable and gave us as much time as we needed to spend for our farewells. She asked if we would be keeping doggy for burial, or needed her taken away. It was a 3 step process and for the first step, she asked if we wanted to feed the gel to doggy. It's administered by syringe and is absorbed in the gums. It's basically a sedative. My daughter's father took care of it and Dr. Kate explained what we could expect. The second step is an anaesthetic injection which would also make her drowsy. Dr. Kate shaved a little patch to find a vein and administered it. She gave a good 5 minutes to let it work, and again gave as much time as we wanted before proceeding with the final step. The last step is an injection to stop the heart. It was very emotional, but Dr. Kate was very kindly, gentle and careful. She waited several minutes watching and assessing. After a few minutes, she said she hadn't seen any breathing for some time, and physically assessed her to confirm. Once she could see we were ready, she asked whether we wanted a paw imprint and clippings for a keepsake. Absolutely, yes. She rolled out the clay and took the imprint. She asked whether we wanted clippings from any particular or special spot, or anything else in particular. She put the clippings in a little heart shaped tin with a clear lid, and gave us a package which also contained a little bookmark and pin, and a guide for grieving the loss of your pet published by the Ontario veterinary authority. For such a sad and emotional experience, it was a silver lining to have a professional like Dr. Kate handle the procedure. I would 100% recommend her service to anyone facing this difficult decision.

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.

Such an amazing vet. She truly cared for our sweet cat, Luna. And helped us through a very…read moredifficult time.

DO NOT BRING YOUR PET HERE. It's taken me over a year to…read morewrite this review, but I feel a responsibility to warn others. My first visit to this groomer with my dog seemed fine--she came home happy from a basic de-shedding appointment. But within 24 hours, everything changed. What should have been a routine grooming led to a nightmare: my dog developed post-grooming furunculosis, a severe bacterial infection that entered through her hair follicles and began eating away the skin on her back. Despite aggressive treatment and over $18,000 in vet bills, I had to say goodbye to my best friend just two days ago. This wasn't just bad luck--it was preventable. I reached out to the groomer multiple times to ask what products were used so my vet could understand what happened. I was ignored. The lack of accountability and transparency has been infuriating and heartbreaking. The trauma, pain, and grief my dog, myself, and my family have endured over the past year are beyond words. I feel robbed of the years we still should have had together. She was 65 lbs healthy and only 38 lbs by the end. The stress and pain she went through here sparked the end of it all. She came back confused, stressed... not wanting to eat, walk, play, or do anything. Please don't risk your pet's life. What happened to us started with one simple appointment. And it ended with unimaginable loss.

If I could give this groomers a 0 star I would. The worst groomers I have ever taken my dog to. I…read moreasked for a sanitary trim and the groomer completely shaved my dogs bum and now it's very irritated. This is not how you do a sanitary trim. I also asked for a face trim and it looks like a child cut it, his whole face is now uneven. The staff here do not care about your pets or their clients. Very unprofessional and inexperienced staff. It's not safe to bring your pets here. AVOID AT ALL COSTS!