Super nice facility, clean, secure! I love the drive-in bay, made moving in a breeze! I would…read morehighly recommend Midwest Indoor Storage!

During the cold winter months, it can be hazardous to store delicate items in a location that is…read morenot climate controlled. Rochester Indoor Storage fulfilled our storage needs quite nicely, as we had a number of bins, items, and belongings that wouldn't fit in our apartment. While the location isn't near downtown, Rochester's not all that large a city, so it worked out pretty well. The only recommendation I have is to install a true elevator, as the lift that's currently installed is quite slow, and doesn't accommodate large, tall, or heavy items all that well. However, it served its purpose. The only reason we left is because we no longer needed storage (hooray!). One major bonus: bathrooms! While it's not something I'd normally think of, it definitely was a perk when we were doing some work in our unit. No complaints, easy move-in and rental, and excellent customer service. Nicole answered the phone at all hours, offered quick and helpful service, and made the entire process as enjoyable as storage can be. Also, pricing was comparable to other storage venues in the area, and it was nice to be able to move in right away without waiting to meet with someone or do paperwork.

We were looking for a custom railing and handrails and wanted to work with a local professional…read more After finding John through a Google search, we couldn't be happier with the experience. He was fantastic to work with--offering a competitive price and going above and beyond to make sure the design matched exactly what we had in mind. He even went the extra mile to track down the perfect color for our project. Throughout the process, his communication was excellent, the craftsmanship was top-notch, and the final pieces exceeded our expectations. We don't have photos yet since everything is still wrapped and awaiting installation, but we're excited to see it all come together.

John created a custom railing for our new steps to our front door. He exceeded all of my…read moreexpectations and I can honestly say his quality is second to none. He was a little more expensive than other bids I received, but the quality was far superior and completely worth the extra cost. My job was very complex and he was at our house countless times to measure and fit the railing. His attention to detail and commitment to a perfect final product was very much appreciated!

The negatives of their service ended up overshadowing the positives…read more 1. My cat went missing. I told the owner right away that my cats were in the bathroom. He didn't tell the crewman, and one was let out and went missing. My friends and I spent 3 hours looking for my cat. It was very distressing for all of us. 2. They were not honest with the price they would charge. We communicated up-front that we had larger pieces, we gave them a list of the pieces, lived on the second floor, and the date was a holiday. Their website says $90 per hour, but they charged us $250 per hour. When they say they may adjust the price, make sure you know upfront. They never communicated to us an honest cost beforehand, that stairs would cost more, and that working on a holiday would cost more. We would have chosen another date, we were flexible. They said we just did the date you said you wanted and that's what we charged for working on a holiday, but they never told us beforehand. If that's what they want to charge, that's fine, but you need be up-front with it so that person has a choice to take their business elsewhere. They did do a good job with the moving aspect. They packed things well. They showed up and let us know they were running late. We were very polite to the movers, they never complained to us about the job, we did ask at the end why they charged us that much, but we weren't mean about it or anything like that. We bought them water. We just had standard furniture, like dressers, beds, and shelves. Our new home was about 5 miles away, so they didn't have to travel far. Nothing other movers had issues with in the past.

From the very start Move N Groove had the best of interest for my aunt.Thirty minutes before…read morearriving they gave a courtesy call and when arriving greeted us in a professional, friendly manner. Worked together well and went above and beyond to make her move smooth. I needed to leave and they reassured me that they wouldn't leave until her new place felt like home. And that meant arranging and setting up her entire apartment. My aunt was beaming...what a way to start her new home adventure in such a positive way. Besides the move they took her broken and outdated appliances and graciously took her items no longer needed because of downsizing to goodwill. Wow, again...going above and beyond! Thanks Leon and George, you do a great job and we highly recommend you! Please give them a call...

I drove out to this storage facility with my kids. After parking, while exiting the car to let my…read morekids out, I hear a couple dogs barking. I look through the car window to the other side, and see one of them is a German shepherd. Brilliant. I've got a five and a seven year old with me - I'm not sticking around to find out if the German shepherd bites kids or not. So, I drive off. About 10 minutes later, the clueless owner of the place calls me, and asks "What happened?" So, I tell him that his welcoming committee of dogs wasn't the brightest thing to do, especially when a prospective customer has little kids with him. "That's just plain dumb," I tell him. "Go to hell, buddy," the clueless goober retorts. Class. Real class.

Nice quiet place with many storage options at a reasonable rate, and owners were very helpful and…read morecourteous. Note that when you do drive up, you may be met by barking dogs but they are friendly, just good watchdogs. Had no problems at all and have been using this storage facility for years.