Amazing service! We needed to move in a hurry and we met got an assessment, quote, and booked and…read moremoved my mom in about a weeks time. Everyone I talked to on the phone or in person were so helpful and kind. They were so careful will the packing and unpacking (more careful than I would have been!). I would use them again in a heartbeat!

My experience with Smooth Move was exceptional from start to finish. I was thankful they were able…read moreto help me on a short notice. They were very professional, worked efficiently and careful, extremely helpful and friendly. I will certainly use them again if I move sometime

So happy with the service from Josh and his crew! I admit, when he told me they charge by the hour,…read moreI was afraid that they'd take their time and not be as efficient as someone who might charge a flat rate. Boy, was I wrong!! The communication was wonderful and Josh showed up right on time, with a professional yet friendly demeanor and they wasted no time getting right to work! I was quoted an hour and a half for the items I needed moved, but decided last minute to have them do a little more and they still finished the job in the time I was originally quoted. They were very careful with our things, and our home. There is nothing I would change about the level of service and professionalism we experienced. I would highly recommend Josh's services to anyone looking for a mover. They also do long distance moves!

Josh and his crew are the best we have ever used. We have used them for local moves in Rochester to…read moreand from our storage unit as well as twice to and from Chicago. He is very efficient and is an excellent value. If we move again in Chicago, even if we are simply move to another home in Chicago, we will once again call Josh to see if he is available. Coming all the way from Rochester, he would be a better value than using a local moving service here.

On Time and Prepared! Great Communication! Thank you Dennis and Will .. much appreciated!read more

Doesn't come across as a real business over the phone and, unfortunately, they don't work on…read moreSundays, which is a prime moving day for my clients. It's sad, because we'd love to be able to hire additional labor occasionally to augment our crews.

I've been to two of the downsizing sales. One in Austin mn the other in Rochester mn. They're…read moredefinitely disorganized, lots of items are not priced. The guy running the place is rude. Wants to control the whole thing. Hints why it's so disorganized but I did happen to find some treasure regardless.

I hired Downsizing Services and despite some difficulties consider this service the "Best of the…read moreBest." Read and understand the contract, ask questions so that you know what the charges will be, e.g., for disposing of remaining items or removing items during the days of sale. I was daily impressed with the immense amount of work, time, creativity and organizational skill involved to set up my sale. My inquiries by phone were always answered immediately and patiently, and I observed customers bring given courteous consideration. An added benefit was the appealing and creative on-line advertising attracting customers to each of the five days of my sale.

The negatives of their service ended up overshadowing the positives…read more 1. My cat went missing. I told the owner right away that my cats were in the bathroom. He didn't tell the crewman, and one was let out and went missing. My friends and I spent 3 hours looking for my cat. It was very distressing for all of us. 2. They were not honest with the price they would charge. We communicated up-front that we had larger pieces, we gave them a list of the pieces, lived on the second floor, and the date was a holiday. Their website says $90 per hour, but they charged us $250 per hour. When they say they may adjust the price, make sure you know upfront. They never communicated to us an honest cost beforehand, that stairs would cost more, and that working on a holiday would cost more. We would have chosen another date, we were flexible. They said we just did the date you said you wanted and that's what we charged for working on a holiday, but they never told us beforehand. If that's what they want to charge, that's fine, but you need be up-front with it so that person has a choice to take their business elsewhere. They did do a good job with the moving aspect. They packed things well. They showed up and let us know they were running late. We were very polite to the movers, they never complained to us about the job, we did ask at the end why they charged us that much, but we weren't mean about it or anything like that. We bought them water. We just had standard furniture, like dressers, beds, and shelves. Our new home was about 5 miles away, so they didn't have to travel far. Nothing other movers had issues with in the past.

From the very start Move N Groove had the best of interest for my aunt.Thirty minutes before…read morearriving they gave a courtesy call and when arriving greeted us in a professional, friendly manner. Worked together well and went above and beyond to make her move smooth. I needed to leave and they reassured me that they wouldn't leave until her new place felt like home. And that meant arranging and setting up her entire apartment. My aunt was beaming...what a way to start her new home adventure in such a positive way. Besides the move they took her broken and outdated appliances and graciously took her items no longer needed because of downsizing to goodwill. Wow, again...going above and beyond! Thanks Leon and George, you do a great job and we highly recommend you! Please give them a call...

Called them Monday. Requested service Thursday morning. Ben said 8:30. They arrived at 8:30…read moresharp, four men. They were very good and very careful. They could teach the professional movers a lesson. Very highly recommended!!

I was looking for someone who would take away some furniture that I no longer need but I also…read morewanted someone who would take the furniture that was still in good shape to the Habitat for Humanity Restore Store first to see if it could be donated there. I believe that Habitats Restore Store will pick up donated furniture but rightly so, they have criteria for what they accept and I wasn't sure what things of mine could be donated to them and what needed to be junked. I got the name of Junk Pros from the Restore Store and I was so impressed with Junk Pros service. They took away my old furniture, brought it to the Habitat for Humanity Restore Store to see what they would take as a donation and the rest they hauled away for junk. Their price was super reasonable. I was so impressed with Ben and his company, Junk Pros.

We originally rented a unit from Rochester Storage- great- easy and super friendly. Then we found…read moreout they also have moving services- jackpot! Brian (and the other Brian) were super friendly, incredibly hard working, and did not even knick a single wall- we would HIGHLY recommend Brian if you are moving across town or across the country (yes- they travel!) Cost was HALF what Two Men and a Truck quoted me- and BONUS- local Rochester business owner!!

I had an amazing experience starting with scheduling my estimate. Lynda was so friendly and…read moreaccommodated my busy schedule. Bill came out to give me an estimate on my roof and 2 doors. He was so thorough and had so much knowledge of the products. He helped me pick the best doors to fit my wants and needs. The crew showed up on time and the roof was torn off cleaned up and a new one put on in no time! I Love my doors, they are beautiful and operate flawlessly. The installers were so friendly and paid attention to detail while keeping the project clean during and after the install.

Overall bad experience. Full siding and window replacement…read more Biggest problem: Bill Vaughn (Salesman) Minor issue(s): Cleanup, language barrier Pros: Work performed From the beginning, Bill was not a pleasant individual to work with. From the original estimate appointment to the ordering itself, he was over an hour late without so much as a phone call. He acted like he did not want to be there, did not explain things well, etc. Ordered windows and siding the first few days of July, with knowledge of it requiring a 6-8 week lead time. Medium-dark blue "Indigo dutchlap in a Triple-6 Craneboard, with white trim." -Bill Time passed without any word, ended up calling Bill the first week of September looking for an update. Said he didn't know and that he'd check. Come to find out the Craneboard siding we ordered had been discontinued weeks prior, if it was even available when we ordered. So we had to order a different color, which was okay we had a backup, but the windows were just getting shipped and should be there the following week. A few days passed, and we receive another call from Bill saying that the second time we had ordered, that siding was also no longer available and that we would have to do something different. By now we were starting to get a little bit frustrated, because we felt like we (as customers) should not have had to be doing the checking. But we said okay, we will do the tear off and be ready for you. So we did all the tear off, and asked Bill (since siding plans had changed) if the house wrap we were going to use to protect the exposed wall was going to interfere with the new insulated house wrap he recommended (since we had to remove the fanfold from the existing wall.) He said it would not, so go ahead and install it. Now it is mid September, and Tate and Shay show up to install the windows. They were very surprised and appreciative of all the hard work of tear-off having already been done (since they were doing full-frame replacements.) After 3 days, they had all the windows in and taped up to the house wrap I had installed. I think they did a fairly good job and I have no complaints about the work they performed. They did end up using a few of my tools (since they didn't have it with them-didn't bring them), and there cleanup job was maybe a 7/10. A week passes, no word on siding. The following day a truck shows up in the yard, no phone call, no alerts. It (the siding) then sits there, fully wrapped, for 2 weeks. I don't know what's there, or even what color or style got ordered. Another week passes. Siding guys show up. Though there was a minor language barrier, they're good guys and they tell me the house wrap needs to come off. Bill confirms even though he said it was OK earlier. They work to install the new insulated housewrap and proceed to put trim and siding on. Now I'm a busy guy and wasn't around for the day while they were working. I came home late and noticed everything was blue; trim included. Called Bill early the next morning and he "forgot" the trim was supposed to be white. So the siding guys proceeded to tear off everything they did the day before. Came back that night and noticed the trim around the windows were still not white. Bill says "Oh, well most everyone has us do it this way. The only accent color is the corners." In my head anything that isn't the main siding piece is trim, including all J-Trim, and after driving around to other houses and looking at their accent colors and trim colors, I stand behind that decision. Bill didn't agree and didn't offer to fix the problem. All we got credit for was the housewrap. And since we didn't feel like interacting with him anymore, I guess the house will remain this way. Bill needs to leave Minnesota's 1st Choice, and based on our experience, there is ZERO chance I'd be recommending them.