The assisted living department is nice. They help with a variety of care needs. Dining Department…read moreemployees are very efficient and will offer suggestions. All the employees from the moment you walk through the front door acknowledge you with a hello. One resident has lived there for over 20 years. That should tell you everything.

Do not trust this place with your loved one. My mother has been living there and there has been…read moreelder abuse going on that they are covering up. The staff is not to be trusted and it's all about making this place look like it's a fun, safe place but it's far from that. They are only in it for the money . They have actually called the police on me when I have tried to go see my mother and said I was trespassing. From reading another review, it looks like they have done this to other visitors. My mother has dementia and they are taking advantage of her mental state right now. I have contacted Department of Human Services for elder abuse but that takes time so the only thing I can do right now is warn anyone else from having their loved one put there.

Worst place for your loved one! DIRTY! They will let your…read morefamily member sit in filth. I found fecal matter in my grandmas bed and on her recliner. Not a small amount either and was dried and obviously been there for a while. Management does very little to hold their employees accountable! Worst place beware!

We looked at a lot of retirement communities before choosing Arbor Place…read more Our Mother has now lived there for 7 wonderful years and she considers Arbor Place to be her home, and the employees are like her family. Like so many other people, our family was in a crisis when we realized Mother could no longer live alone. We thought our only options were to care for her ourselves, or send her to a Nursing Home...we were so wrong! Arbor Place allows Mother to have her own apartment, and the freedom to be who she is. When we visit, we can spend quality time with our Mother now. And we had better call her ahead of time to make plans, because she is very busy with all of the activities and new friends! The decision to have Mom move to Arbor Place has been one of the hardest but best decisions we have made as a family. For all of you who are feeling overwhelmed at the prospect of moving your parents, I hope that you will let the loving staff of Arbor Place assist you. I have written this testimony on Mother's 7 year anniversary at Arbor Place. I can't thank all of these people enough!

Amazing place and staff. Very flexible with work and life balance. accommodation of life's busy…read moreschedule and live our residents.

I love working here, great staff!! Love the residents!! This is a small community that takes good…read morecare of each other!!

My last review was about 2 years ago. It was a 1 star. Today my mom moved out of Twin Creeks…read morebecause she needs more care. We are sad because they truly are the best place and she loves it. They've improved nearly everything. Keeping staff, activities, it always has been clean. I thank all the staff she interacted with. She will miss you!

Twin Creeks Retirement is a fantastic place to live! It is light and bright, spotlessly clean,…read moreterrific menu, and the staff are incredible. My clients love living there and I feel great knowing they are so happy.

My father stayed at The Springs at Anne Maria for a relatively short time--about 10 months--but the…read moreimpact it had on both of our lives was truly meaningful. His move came with some apprehension after a medical event that required him to transition from independent living, and naturally, we were unsure of what to expect. From day one, however, our concerns were put to rest. Every single staff member was absolutely amazing--from the office team to medical staff, housekeeping, and the kitchen and dining team. While I won't name individuals for fear of leaving someone out, please know that each person played a role in creating a loving, warm, supportive, and genuinely caring environment. The compassion, professionalism, and sense of community at Anne Maria went far beyond our expectations. I would highly recommend The Springs at Anne Maria to anyone seeking a place for their parent or loved one. In truth, we now consider the people there friends for life--and honestly, if I could, I'd move in myself!

My aunt was at Anna Maria Springs assisted living for 2 1/2 yrs. If you are a social person, I…read morethink its a good place. A fair number of activities and outings. The food in the dining room is good, with variety. We had a large family 99 yo bd party, and the staff was great, provided a large room with tablecloths, and support help. Meaghan, the director, is fantastic. As well as Nancy at the desk, and the dining room manager and staff. As it goes in these places, there is a high turnover of staff, which is hard on our elders. Overall I would recommend Anna Maria Springs.

We have Mom in the right place. Their policies for visitors is balanced and not pre-disposed to…read morevirtue-signaling even though they have a population that was at highest risk during the fake pandemic. They effectively got the seniors the Trump vaccine in the middle of Oregon. Kudos to the management.

Nice facilities but slow repair/ replacement services! Staff and inhabitants all very friendly!…read moreVery good progressive facilities and care. A bit pricey!

I have been to quite a few places in the Rogue Valley and help seniors in the community. The Manor…read morechecks a lot of boxes, Great commubity, great staff, great food, beautiful residences, and the front desk gals are always helpful and amazing.

In late 2023, we moved to the Rogue Valley Manor (RVM), a licensed Continuing Care Community with…read morewide views, lush plantings and abundant trees. We enjoyed meeting the other residents. However, after 22 months, we left feeling angry, frustrated and hurt. A few months after our arrival, RVM implemented a "points" system for meals, and we experienced months of confusion regard when, where and how to eat. Rules changed daily and communication was spotty. Management made some questionable decisions at this time of massive changes. They fired the Food Service Manager, slashed dining staff hours and permanently shuttered one dining room. The implementation of the points program generated about 40 pages of single-spaced complaints from residents. During this time of unrest, one senior manager remarked, "If residents cannot handle moving to the points program, they should seek professional counseling." We chose to eat 90% of our meals at home but we ran into problems there, as well. That summer, we discovered that our cottage was too hot for us and too hot for the housekeepers, who refused to clean in our heat. We learned that management had ignored a neighbor with the same issue during the prior summer. We worked with that neighbor to document our cooling problems and sent a report to the managers involved. Eventually, with the assistance of the Resident Council President, we received extra insulation and were told, "You will have to pay for any future upgrades to your cottage." Our neighbor waited four more months for the same insulation without a confirmation it was coming. The next summer, we found that the new insulation was not enough to resolve our cooling problem. We submitted another work order but heard from no one until a few days before we left. Our experience suggested problems with basic management. Our tipping point was when I personally experienced unprofessional treatment by staff, including managers--pettiness and hostility--while working on two different projects. RVM says it is "resident-centered" but based on our above experiences, I disagree. One contributing factor may be that CCRC management and resident council leaders do not seem to be aware of Oregon's CCRC Resident Rights laws (ORS 101.115) for independent-living residents. Copies are not given to new residents nor are the Resident Rights referenced in meetings. Resident Rights should be given to all residents and for incoming residents, Resident Rights should be signed off by both parties. Surprisingly, Resident Council leadership told me they were not interested in Resident Rights (the very rights that ensured their roles as advocates for residents). One important Resident Right--residents receiving timely answers to their concerns--was of most concern. One manager told me, "I never read 'those letters' from residents." In conclusion, we did not want to live there for the rest of our lives. It was an expensive mistake.