We have Mom in the right place. Their policies for visitors is balanced and not pre-disposed to…read morevirtue-signaling even though they have a population that was at highest risk during the fake pandemic. They effectively got the seniors the Trump vaccine in the middle of Oregon. Kudos to the management.

Nice facilities but slow repair/ replacement services! Staff and inhabitants all very friendly!…read moreVery good progressive facilities and care. A bit pricey!

I have been to quite a few places in the Rogue Valley and help seniors in the community. The Manor…read morechecks a lot of boxes, Great commubity, great staff, great food, beautiful residences, and the front desk gals are always helpful and amazing.

In late 2023, we moved to the Rogue Valley Manor (RVM), a licensed Continuing Care Community with…read morewide views, lush plantings and abundant trees. We enjoyed meeting the other residents. However, after 22 months, we left feeling angry, frustrated and hurt. A few months after our arrival, RVM implemented a "points" system for meals, and we experienced months of confusion regard when, where and how to eat. Rules changed daily and communication was spotty. Management made some questionable decisions at this time of massive changes. They fired the Food Service Manager, slashed dining staff hours and permanently shuttered one dining room. The implementation of the points program generated about 40 pages of single-spaced complaints from residents. During this time of unrest, one senior manager remarked, "If residents cannot handle moving to the points program, they should seek professional counseling." We chose to eat 90% of our meals at home but we ran into problems there, as well. That summer, we discovered that our cottage was too hot for us and too hot for the housekeepers, who refused to clean in our heat. We learned that management had ignored a neighbor with the same issue during the prior summer. We worked with that neighbor to document our cooling problems and sent a report to the managers involved. Eventually, with the assistance of the Resident Council President, we received extra insulation and were told, "You will have to pay for any future upgrades to your cottage." Our neighbor waited four more months for the same insulation without a confirmation it was coming. The next summer, we found that the new insulation was not enough to resolve our cooling problem. We submitted another work order but heard from no one until a few days before we left. Our experience suggested problems with basic management. Our tipping point was when I personally experienced unprofessional treatment by staff, including managers--pettiness and hostility--while working on two different projects. RVM says it is "resident-centered" but based on our above experiences, I disagree. One contributing factor may be that CCRC management and resident council leaders do not seem to be aware of Oregon's CCRC Resident Rights laws (ORS 101.115) for independent-living residents. Copies are not given to new residents nor are the Resident Rights referenced in meetings. Resident Rights should be given to all residents and for incoming residents, Resident Rights should be signed off by both parties. Surprisingly, Resident Council leadership told me they were not interested in Resident Rights (the very rights that ensured their roles as advocates for residents). One important Resident Right--residents receiving timely answers to their concerns--was of most concern. One manager told me, "I never read 'those letters' from residents." In conclusion, we did not want to live there for the rest of our lives. It was an expensive mistake.

Worst place for your loved one! DIRTY! They will let your…read morefamily member sit in filth. I found fecal matter in my grandmas bed and on her recliner. Not a small amount either and was dried and obviously been there for a while. Management does very little to hold their employees accountable! Worst place beware!

We looked at a lot of retirement communities before choosing Arbor Place…read more Our Mother has now lived there for 7 wonderful years and she considers Arbor Place to be her home, and the employees are like her family. Like so many other people, our family was in a crisis when we realized Mother could no longer live alone. We thought our only options were to care for her ourselves, or send her to a Nursing Home...we were so wrong! Arbor Place allows Mother to have her own apartment, and the freedom to be who she is. When we visit, we can spend quality time with our Mother now. And we had better call her ahead of time to make plans, because she is very busy with all of the activities and new friends! The decision to have Mom move to Arbor Place has been one of the hardest but best decisions we have made as a family. For all of you who are feeling overwhelmed at the prospect of moving your parents, I hope that you will let the loving staff of Arbor Place assist you. I have written this testimony on Mother's 7 year anniversary at Arbor Place. I can't thank all of these people enough!

We were so excited about this place when we moved Grandma in, but have been disappointed ever…read moresince. They are way over-priced for the care and continue to come up with reasons to increase care level (thus $$). They do the VERY bare minimum. The management is rarely available, even when it's urgent. They don't answer their phones or return phone calls. We had worry of grandma having a UTI and it took 2 days for someone to call back. Very disappointed. Surely there is better care elsewhere. And clearly from all their dismissive responses to other reviews, they think the MANY one star reviews from family members are just made up. Their "investigations" show different (uhuh sure). A pattern is a pattern.

Residents and staff are both treated poorly. Managers have yelled at employees in the lobby and…read morecalled residents 'a nightmare'. Resident call lights are left unanswered for extended periods and staff have been ordered to throw away resident belongings against family orders on occasion, including family photos, clothes, shoes, and medical equipment. Residents have been refused food and water without the knowledge of their partner beforehand. It seemed like a nice place at first but it is not. Residents and families are overcharged while employees are underpaid. Residents do not always get their medications when they are needed and are often dismissed. I would not feel safe having a loved one in the care of this establishment.

My last review was about 2 years ago. It was a 1 star. Today my mom moved out of Twin Creeks…read morebecause she needs more care. We are sad because they truly are the best place and she loves it. They've improved nearly everything. Keeping staff, activities, it always has been clean. I thank all the staff she interacted with. She will miss you!

Twin Creeks Retirement is a fantastic place to live! It is light and bright, spotlessly clean,…read moreterrific menu, and the staff are incredible. My clients love living there and I feel great knowing they are so happy.

The assisted living department is nice. They help with a variety of care needs. Dining Department…read moreemployees are very efficient and will offer suggestions. All the employees from the moment you walk through the front door acknowledge you with a hello. One resident has lived there for over 20 years. That should tell you everything.

Do not trust this place with your loved one. My mother has been living there and there has been…read moreelder abuse going on that they are covering up. The staff is not to be trusted and it's all about making this place look like it's a fun, safe place but it's far from that. They are only in it for the money . They have actually called the police on me when I have tried to go see my mother and said I was trespassing. From reading another review, it looks like they have done this to other visitors. My mother has dementia and they are taking advantage of her mental state right now. I have contacted Department of Human Services for elder abuse but that takes time so the only thing I can do right now is warn anyone else from having their loved one put there.

I moved here 3 mths ago to Rogue Valley South. It's a clean community. People are friendly and…read morehelpful. Dog friendly. It's a well kept community.

A BEAUTIFUL 55 + Older MHP. to retire at. Lovely Park Like settings with immaculate landscaping…read morethroughout the Community. A large Swimming Pool, and complete Clubhouse that features a full kitchen, open recreation area, library, and separate billiards room. Several resident owned homes are generally available for sale. Located in Phoenix, Oregon just to the south of Medford, Oregon. Take Highway 5 and then Exit 27 to Phoenix Oregon. Follow the signs to Pacific Highway South. Then it's just a hop, skip, and a jump to 4624 SOUTH PACIFIC HWY.. Come take a tour of the Park and stop by the office that's located in the Community Clubhouse as you enter this Retirement Mobile Home Park. As Community Manager of Rogue Valley South, I'll be pleased to answer any and all questions you may have after welcoming you to our lovely Retirement Community. Thanks Friends Lewis Lee Community Manager Rogue Valley South Mobile Home Park 4624 South Pacific Highway Phoenix, Oregon 97535 OPERATED BY COMMONWEALTH REAL ESTATE

Assisted Living for those who need help. What is the telephone number?…read more Very nice Caregivers.

Super clean and great events for the residents! The food is definitely getting better with some…read morestaff changes

If you love, someone do not put them in Pioneer Village Senior Living in Jacksonville, Oregon…read more I am a disabled firefighter with a rare muscle disease and lived in the assisted living section for several months at the end of 2024 and at the beginning of 2025. Don't expect the amenities that are promised to you during your initial tour to be the ones that you will receive once they have your money and you have moved in. I was so disappointed that I immediately had to begin looking for a new place to move that would have the amenities required to stay as healthy as possible, while dealing with my disabilities. The Radiant Company Out of Portland Oregon are the owners of this facility.I believe they also own several other similar facilities, in the state they just go by a different names at their other location. Quality care?

My father is an active 98-year old and has been a resident at Pioneer Village for over four years…read more During that time, we have been consistently disappointed in the level of service and attitude toward residents. Both Pioneer Village and Radiant Senior Living (the owner) advertise a commitment to creating and sustaining a comfortable, caring environment with great food, life-enriching activities, and reliable, courteous service. What we have observed is a commitment to cutting costs and using a poorly trained staff. We have frequently been told that operating procedures, menus, and management decisions are made at corporate headquarters in Portland. This is not conducive to responsive service or handling resident concerns. I strongly suggest you consider other senior living facilities.

Nursing A+ Doctors A+…read moreFacility. C. Nicely designed rooms with good amenities, but heater didn't work on a VERY cold night, and staff didn't seem to know who to get to fix it. Very kind Ly brought me extra warm blankets but I was still uncomfortable. FOOD F+ Unappetizing, institutional. Everything tasted of sugar and artificial ingredients. In four days I had one meal I enjoyed, and I am not a snob. Luckily nursing has snacks on hand including yoghurt and juice which kept me from starving

I fainted during dinner at Heresay Restaurant in Ashland. The bartender called 911 and I had the…read moreBEST assistance from the EMTs who responded. They took me to the ER at Asante. I was immediately given tests by two EXCELLENT technicians, one of him were a name badge: Ramirez. Fortunately in the ambulance, I was given both IV sailine and an EKG, which was fine. The sailine IV restored me and it's a darn good thing! After the text finished with me, I was put in the giant almost empty waiting room of the ER and told it would be somewhere of between 6 and 24 hours before I could see a "service provider", which I think may be double speak for a medical doctor!!! Yes, you read that right. I was brought in by ambulance and I was told I needed to sit upright in a wheelchair for as much as 24 hours. Now some of you know me. What do YOU think I said to that????????? I politely said, "I am going home and going to sleep. Sleep heals me. What I am NOT going to do is sit up in a wheelchair or lie on the ER floor (which did not look sparkling clean but maybe it was just old) for as many as 24 hours hoping that s-o-m-e-d-a-y maybe I'll be seen by a medical doctor." The corporate management of Asante is, in my humble opinion, moneygrubbers who do not give a darn about patients. They have a demonstrated track record of that via the various lawsuits and out of court settlements they have had to make. I feel sorry for the doctors and nurses and other staff who have to work there. I am glad for all of the patients that have gotten good care because of the kindness, compassion, as skill of the people who work in Asante, including the good doctors as certainly all of the RNs and other staff who actually do their best to help patients. I wish we would get a different medical group here in the Rogue Valley. In the meantime, my husband and I are primarily working with Provident had receiving very good treatment.