Why the hell can't your carriers place our papers in the mailbox/paper box that we had to pay $85 for. There is a reason why people buy combo boxes and it is not to have the paper thrown in our driveways our ditches our yards on our porches or our neighbors yard. It is absolutely insane that our papers should even be this drenched it is beyond reading. This place has incompetent workers. 40219 South Park Rd area read more

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should be zero rating. CJ will gladly charge you 4.23 a day for home delivery and make no attempt to deliver a paper. This is THE WORST excuse for a product or service of any kind. My last delivery was three weeks ago and counting. Advice: Don't bother with this company for ANY of their services. read more

Tried to cancel subscription and they purposely make it extremely difficult. Can only be done over the phone during business hours. Just let me do it online. It's 2024 read more

We pay full subscription price and rarely get our paper delivered. We know there is an electronic version but we want the printed version. We might cancel. read more

I have not received a paper for 5 days did you go out of business? This was my enjoyment in the morning but no more. I have been debating cancel, so since it has been 5 days I suppose I don' need this enjoyment. I am 84 do not use the computer that much , especially to read the paper. Thanks for taking my enjoyment away. read more

These people suck! The Bingham's would be so sad to see how this business is being ran today. Can't get the paper delivered and can not talk to a US person. Been trying for 3 months.... no more. Screw them!!! Update- been 6 months now and still cannot get a damn newspaper delivered to the new address. Sad- Sad- Sad!!!!!! read more

I just cancelled after looking at my credit card and realizing they were now charging me $51 PER MONTH for a Sunday newspaper. Absolutely unreal ... these newspapers are doomed if they have to force these kinds of increases down the throats of their loyal subscribers. They tried to get me to stay with the digital edition, but that alone would be $10 per month (I'm still having a tough time with that CJ math - that means my Sunday paper is costing over $10 per issue!?!?!). No more. I'm gone. read more

We've been loyal seven-day-a- week subscribers for over 15 years. In the past several years we have witnessed the decline and diminishing quality of this paper. A once thick paper brimming with all the lastest news has changed to be a very thin paper with stale reports. Additionally the paper continues to raise the rates to the point of absurdity. We can read much fresher news daily on the internet. We have now changed our subscription to be Sunday only. This still provides connection with the Louisville community and activities. read more

The media, in general, has taken a sharp turn in the direction of entertainment. The concept of journalism has become less about hard facts and objective recital of events than about sensational stories and evocative headlines. That being said, my hometown paper tows the line. The editorial page has recited the same rant since 1981 (at least that's when I remember reading the paper). Nobody's opinion has changed and so, the news hasn't changed. read more

I have made every effort to get my newspaper corrected I even stopped it for one year were this delivery guy missed us over 154 times that is awful and now we started again and he has missed us now 5 times which is now 0-5 we only get Fri, Sat., and Sun. how can C-J even do this somebody help us not these out of town operators. SAD!!! read more

The courier-journal is nothing more then low degreed people writing rampant articles and misspelled words, The delivery is slipshod, either the paper isn't double wrapped or tossed right where the main flow of water runs when it rains, a few feet more and it wouldn't be a problem. When we cancel delivery when we are gone or on vacation, it has still gotten delivered, coming home having torn up paper, possibly wet and driven over cause they toss it on the road versus driveway. And evidence that we haven't been around for many days. When you try to contact them, it is nearly impossible to get an answer, it just goes into a black hole or clicks and checkboxes. The articles they conceive are far from being interesting most of the time. They try to understand politics, but they don't, which is okay, but admit it. Not many do understand it. They don't source many articles that are an interest to the local community. God forbid if it weren't for the Kentucky Derby or Thunder over Louisville, they'd have nothing to write about. Public notices, What's Happening Today, gosh, try to get something posted in there for the benefit to the community, where a multitude of people help other people. But no, it gets cut to show what's happening at Forecastle, Derby, Thunder or other well publicized event or it gets cut all together because the paper runs long. What good is it than. Be more in tune to the local people and their needs. Add another page, it can't cost that much to add another page for the sake of society and needy groups that can't afford to advertise. Since I've moved to southern Indiana in 1994, the paper has continually declined and declined and declined in depth and good basic news. I know they send out survey's to understand what the area wants in a paper, but I sure don't see or hear it, only complaints. Go figure! I wrote to complain about why our interest group wasn't mentioned in the public service, I projected it out for weeks in advance because it needs to be in a week early. No show, I contacted them, next week we have it scheduled, nope, not again. Next week, reply, obviously the paper ran long so they had to cut it. Well now the event may be over, not the exact dates now or they have to be resubmitted and around and around we go. The latest reply I got was I don't control the information submitted, so I ask who does, how can I contact them. Nothing! read more

Can anybody help me. I've been trying desperately to cancel my mother's subscription. She was living in Owensboro and had to move to a nursing home here. She is still being billed yet hasn't received the paper at her home in months. I can't reach anyone at the newspaper to resolve this matter. Patrick read more

The delivery of the paper is poor--to say the least. My fathers paper is still being delivered to the house he moved out of and the delivery people won't deliver to his new address. It is a simply ridiculous situation. I had called and canceled his delivery twice! He reads his paper online now. read more

When I don't get a newspaper or TV review I call the courier but that does no good because I still don't get it.

Called too help a family member who has subscribed for 65 yers at two addresses to move his subscription to aa new address. After two weeks we called and were promised dElivery two days ago and now two more calls to customer service and they are promising three more days to resolve. I will believe when I see it. Multiple promises broken starting with, "this will take less than a week." So disappointing. Maybe they will do a story on all these bad reviews?! read more

Regarding the circulation department , worst staff I've ever experienced. Not the delivery personnel mind you, but the rude and incompetent people one must try to communicate with on the phone. Talk to the head of circulation and you'll know why the attitude exists. Prepare for long waits if you call and do not depend on anything they say coming to fruition. read more

The Jefferson County Public Law Library pays for a yearly subscription of the Courier-Journal. Recently we have been lucky if we have received our paper before noon. The quality of the Courier-Journal has been in decline for years, but if you can't get the news when it is actually "new" what is the point of receiving the paper??? When we call to complain that we have not received the paper, if we are able to talk to a person, that person is not even in the state of Kentucky! We are a library and people expect a newspaper! IN THE MORNING! ON THE DAY IT WAS PRINTED! You would think that with the decrease in subscriptions for print media you would want to make your loyal customers happy. But there appears to be no regard for customer service at the Courier-Journal. read more

This has been a sad day for me with respect to the Louisville Courier Journal. Despite diligent efforts to renew my subscription over the last two weeks due to a credit card change, I have been unable to find anyone capable of processing my payment successfully. After 5 phone calls to the subscription line and talking to several individuals (including a manager) in the Albuquerque office, no one seemed to ever successfully process my credit card payment. I tried to call the "customer care line" and also to do on-line chatting with a billing specialist still to no avail. Finally I reluctantly used the button for subscription cancellation. After 20 years as a faithful subscriber, I too have joined the ranks of all those above as a frustrated former subscriber of the Courier Journal. read more

Wish I could give it a negative stars. I didn't receive a paper. I called and asked for a refund for it and was told it would be .69. Really? That's not the cost of a physical paper! I was told that we are refunding your delivery cost and that the content is online. Well I was paying for a physical paper to be delivered to me. The online content is basically a PDF or HTML of the paper. Yeah it's there, but it's hard to read without a lot of scrolling around and trying to make the print bigger. The app is useless. And I think what ticks me off the most is that how many older and poor people who can't afford a tablet or a computer are being gypped daily because of this. They depend on their paper being delivered. So after 40 plus years of having a subscription, I cancelled. As I was told, I can find the news, ads, and coupons all on line. What's the point of paying for poor writing and articles and awful customer service. Adding this. I did not receive my last paper that I told I would get. I am not receiving a refund for the $ left on my account. They will not refund for under $10. So how much have they kept but not been entitled to. If this was a store, people would be screaming. I did try calling them to resolve my problem with them on Monday but even though I was promised a call back, they never did. I finally spoke to someone today and was told about the last paper and no refund. read more

Spoke with Patrick at 800-866-2211 Tuesday march 21, 2023 1136am for 8 m 30 sec. because I received a bill that I should not have. He said I was being billed for services rendered in March. I explained that is incorrect because I called in Feb to cancel. Rep told me I am paid through the end of Feb and will no longer be billed nor receive the Sunday paper as of March 1, 2023.We did not receive anymore papers after March 1st, but yesterday on 3/20/2023, received a paper bill (although we were set up to receive electronic statements).He then said that she has me set up as Vacation 3/5/2023-3/10/2023 and the remaining bill due is 3.60 for March. I then asked, when does your system say that I called to cancel?  He said that the system shows I cancelled on 3/5/2023. I then asked again, when does the system say that i physically called?  He LIED and said 3/4/2023.I then pulled up my notes and informed him of the following information: "Courier Journal cancelled 2/6/2023. Paid through the remainder of the month of February. Will no longer be billed as of March 1,2023. Cancellation # 117642" He then changed his story claiming he misread the date and informed me to disregard the bill and he is not making any changes to my account. I said, "So, you're telling me that you're not going to make any changes on my account, but you want me to disregard this bill?" He said, "Yes. I will not process any changes at all on the account." I said, "Pardon me for not believing that this issue is resolved. I will need clarification before exiting this call.  Are you saying that the Courier Journal will be removing that bill from my account or crediting the account as a courtesy and THAT is why I can disregard this bill?  You're confirming that I will not have to pay nor do I owe the Courier Journal $3.60 any longer because Courier Journal is removing this bill, correct? Stuttering a bit, He said, "Yes. You do not have to worry about the bill any longer and can use the same cancellation number." I said, "okay works for me". We disconnected, but it still doesnt sit well with me that I had to go through all of this, when it shouldve already been cancelled without any further bills + the rep lied in order to get me to pay this amount for papers we never received.  NEVER LIE TO ME. I DESPISE LIARS. Im going to go ahead and let others know what to expect if they try to cancel responsibly. TAKE NOTES!  NAMES, CANCEL #S, DATES, etc.  They will try to scam you out of money you dont owe. read more

Another disappointing day of looking at the paper. Tried to work crossword puzzle but the ink was so faint it was unreadable. Don't say make a complaint. Any time that I have made a complaint I have never received any kind of response. It may be time to cancel this piece of trash. News is two days old and sports are always 2-3 days old. Maybe if they published it here instead of Indy it would be more relevant. read more

I have been a life long subscriber to the Courier-Journal. While I rarely agree with the politics of their writers, I continued to enjoy paging through "the paper" every morning. Today I made the decision I have long contemplated. I cancelled my subscription after continual unannounced rate increases and game playing. This news service is soon to die if it is unable to generate enough income from advertisers to prevent it from having to gouge subscribers. No business survives without good customer service and honest business practices. There is a plethora of news services available nowadays. I now join the throngs of former subscribers who have found a more reasonable means to receive their news and information. read more

The once great Courier Journal has declined to nothing more than a worthless waste of ink and newsprint. There is now precious little news, nothing but day old rehashing of events that happened day before yesterday. And more and more, we receive more articles from USA today and Gannet's papers in nearby cities than from our area. I could really care less about events happening in Cincinnati, Indianapolis or Owensboro. I'm interested in the Louisville Metropolitan area. Then there is the over abundance of advertising. Page after page of full page ads followed by a single article sandwiched in the middle of even more ads. There are far more column inches of advertisements than there is news. I realize newspapers depend heavily on the income from advertising, but it is contemptible to expect subscribers to pay for an advertising tabloid. And about Customer Service. Or should I say Customer Non Service. Try calling their Customer Service number and get put on hold for 60 plus minutes. Attempting to use their chat feature is nothing more than an exercise in futility. Either it isn't currently available, or there service representatives are taking care of other customers. Again for long painful hours. So I resorted to email. Each time I was replied to immediately by an electronically generated reply thanking me and advising that a representative would be getting back to me as soon as possible. This often turns out to be about 5 days. \ I have had a recurring problem with receiving a complete edition of our newspaper. For 7 straight Sundays my paper has been missing complete section. For 7 straight weeks I have emailed them regarding my problem. And each time they very respectfully apologize and promise to rectify the situation. After 7 weeks we still have the same problem. Goodby CJ. read more

I can see from the ratings the pitiful decline in the Courier-Journal newspaper. As many, I have always enjoyed reading the paper, but have a hard time finding articles/reports mostly due to all the ad's and cannot believe the bias associated by the reporters. I have recently received another increase in my monthly billing without notice. Now that the newspaper is not local the quality and delay of events the paper is not even worth a one star rating. read more

I have experienced all the same things complained about. Solicited me for a 13 dollar a month subscription then sent me a bill for 26 bucks for the first month. Billed me for some extra publications I didn't want as well. Took hours to get that straight. Delivery missed frequently and will only get worse with paper printed in Indianapolis now. The editorial board and overall extremely liberally biased and slanted deceptive journalists complete the pathetic affairs of this horrible organization. I sent them a letter to the editor one time. They asked for my permission to print it. I said only if it's printed as I submitted it. They chopped it up so bad it didn't make any sense read more

Have continuously raised my rate every three months. I started out paying 11.95(intro) and then $20.95, and now 22.25. If you're okay with a company continuing to raise your rate hoping you won't notice, go for it. Terrible customer service. read more

I really can't review the paper because I have not received a Sunday paper for 3 weeks! Can't read it if you don't get it! The reply I get is SORRY! That's an understatement! read more

I would put zero stars if I could. Absolutely TERRIBLE. If you are ever approached in a Kroger to sign up and they offer you a Kroger gift card in return, which makes it seem like you're getting the subscription for nothing...DON'T DO IT. It is a scam. A complete joke. I decided I would give them a shot (for the coupons, and cancel if I wasn't feeling that I was getting my money's worth). Well, it had been 2 weeks since I had signed up and never received one paper. NOT A SINGLE ONE. So essentially, they stole from me. Took my money and did not send me anything in return. To say I am pissed is an understatement. So I called and requested that it be canceled and that I receive a refund for the amount I was charged. NOT ONLY did it take several attempts to even get in touch with them, but when I received a check, it was for the wrong amount AND my name is misspelled so I couldn't even cash the check if I wanted to. So now, I have been trying to get in touch with them for 3 days to get this resolved and have not been able to get in touch with them. BUYER BEWARE. There's not a coupon in the world worth the hassle I have experienced. I have never been more dissatisfied with a customer support experience. read more

About a year ago, I changed my subscription from the daily Courier Journal in Louisville, KY to the online digital access only @$4.99/month. I was never told that the price would increase after 12 months and was hit with a $10.59 charge to my debit card! I immediately contacted the CJ subscription line and was connected to a call center in India who gave me fake names like "Jennifer" & "Sue". Both assured me that the charge would not go through (which it did) and I would be reimbursed in 7-10 business days (which I have'nt). They lied to me, even the Supervisor I asked for "Marco" stated the reimbusement would occur. Now, I see some ridiculous new statement that any balance over $10 would be reimbursed. Conniving, where's my 59cents then?! I'm at a loss. If anyone knows an actual contact that could help me sort this out. I'm on disability and every penny helps! read more

It's just USA Today with some fluff wrapped around it. Very disappointing. And it took me a week of calling to get a live person to cancel my subscription. And to top it off, they over charged me, and I still haven't gotten my refund, a month later. read more

Do not give your credit card or debit card to this business. I received a call stating my yearly subscription had ran out and they need $227.69 immediately to keep my Sunday delivery only to continue. I refused this transaction and cancelled the paper. They promptly ran $227.69 thru on my card! I called and spoke to Dave who promised to refund the amount "immediately" and gave me a "special" deal of $21.61 a month for my "troubles". The $21.61 was immediately charged to my card but NO refund. I have called several times talking to several more people including supposed supervisors all promising they will take care of it immediately and they will call me back. No call back and NO REFUND! Do not let them have your card information! This paper has gone to a poor quality rag anyway and you can get news from the internet for free. IF I ever get a refund I am cancelling it asap. read more

I have been a subscriber for more than 20 years and today that will come to an end. The paper has declined in content, customer service and delivery. They now charge $3.00 a month for premium edition, which not one person has been able to explain what the $3.00 is for. I asked to speak to someone in customer service in the USA but was told by the rep in a foreign country that I could not speak to someone in the US and that I would have to talk to her. The delivery person does not put my newspaper in the paper box that is provided but throws into the driveway, yard and under my car. I have tolerated these increases in price for way too long and put up with declining customer service. Well no more!!!! read more

Not only is the news this paper reports dull and redundant, once you've paid for - say - 3 months of delivery, they will continue sending you newspapers beyond your paid amount and bill you for it. Any paper I have EVER received in whatever town I've lived in STOPS service when your term is up. GREEDY GREEDY GREEDY!! The first time I signed up for this paper, I ignorantly used my debit card. They continued withdrawing from my account after I stopped the subscription. It took 3 months for the dispute to go through and they STILL didn't give me my entire refund. What an AWFUL way to run a business! read more

Contacted customer service (twice) and no response, no follow up. After 24 years I canceled the C.J.

I remember when the C-J was an awesome, award winning news paper. Now it seems to be a conduit for coupons.

I have been a faithful weekend subscriber (Friday, Saturday & Sunday) to the CJ for over 25 years until my newspapers stopped coming to my house. I did not receive one paper in July even though I contacted their customer service department every single time I did not get a paper and was assured by them that I would be credited for my missing paper and they would contact my delivery person. This obviously did not happen, but I did receive my bill for $47 for August which is crazy expensive for 12 papers. I received a credit for .20 cents for one Saturday paper and .69 cents for one Sunday paper Really?? On July 20, I talked to "Rex" (in the Philippines mind you), cancelled my delivery and subscribed to the digital online service. He said I would be credited for the rest of July and then charged $10.58 per month. I was unable to log in and when I called customer service today, "Anthony" said my delivery subscription was cancelled, but I was not signed up for the digital version. He said he signed me up, so I guess I'll see if that is true tomorrow. Also, ironically my credit for July was exactly $10.58, the monthly cost for the digital issue. I have never received such poor customer service and certainly do not feel valued as a customer. I do enjoy reading the CJ, but have wasted so much of my time to rectify their problems, I am not sure it's even worth getting an subscription. Also, I am not in San Francisco. I am from Kentucky. read more

Wish I could leave a 0! I have contacted them 3 times by email and left a call back number even more times by phone. They have never responded. The wait time was close to two hours each time I called, but they promised I wouldn't lose my place in line... I have proof of cancellation request as I contacted cj via email two times. I refuse to pay after the first time I asked them to stop my subscription of the most liberal and biased newspaper in the US! read more

Not a fan of the change in this newspaper. Less news than ever before. Less local news. Yet, no drop in subscription price. I believe the change is a cloak for less printing = cost reduction for them, not us the subscribers. If I wanted to read the paper online I would have an online subscription only. Please reconsider the wants of your print readers! read more

5 emails 3 phone calls on hold 2 for more than 30 minutes, currently 51 minutes and no representative. Impossible to cancel. Pitiful, but while I am on hold they are telling me how this is a top paper with accolades???Really, the way you take care of customers says what kind of company you are more than any made up accolade. The delivery person throws my paper in the yard, drive, where ever; I have a mailbox with news paper slot. Yet another reflection of poor customer service!!!! I regret signing up for this service!!!! read more

I'm still on the phone (1 hour now) because I had a question about my subscription, why it went up to $22/m from $14/m. Yesterday I opted to hang up where they would call me backed between "55 min and 1 hr 14 min". Never got a call back. Went to "live chat" first. NO ONE THERE. Decided to just cancel my subscription, I have auto pay. COULD NOT CANCEL ONLINE. NO OPTION!! I just moved from ALBUQUERQUE where a better paper was $15/m for 3 years I lived there. It has now been 1hr 14m (slow typer)!!!! REALLY?!?! read more