We came here for the night as we had a buddy's bday in widmer the next day…read more There was barely any parking as this place was full. They had water when you walk in like orange infused or lemon. We got to our room. The room was nice as it was big enough for us and the baby. The bed was decent not great for comfort. The pillows were also ok. They did have a pack and play for the baby which was appreciated. The tv channels were ok nothing great or a ton of options. Due to us being high class members lol we got to keep the drinks and snacks. Breakfast the next day was good. Fresh egg station and other stuff set up like bacon, sausage, biscuits, etc. They were out of bacon when we got there. Overall solid 4 place. Somethings looked older, run down but overall good place.

Nice hotel, very centric, clean and friendly staff. Drinks are good, but we were not too impressed…read morewith the food.

Upon check-in, I discovered the toilet in my room was not functioning. When I contacted the front…read moredesk that evening, I was told there was nothing they could do until 7am the following morning and that no rooms were available for a transfer -- despite two rooms showing available on the hotel's own booking site that same night. The next morning I had to initiate every single follow-up myself. Maintenance did not arrive at the promised 7am. I called at 7:30am and again at 8:08am before anyone came up. In between those calls I received a callback from a staff member who asked if I needed a plunger, making clear she had no knowledge of my situation despite it being documented the night before. Staff gave me conflicting information about room availability multiple times throughout the morning. Maintenance eventually confirmed something was clearly wrong with the toilet and we were moved to another room. When I spoke with the GM, her initial response was that she could not issue a refund and offered only loyalty points. A partial discount was only offered after I repeatedly pushed back, asked to speak with the owner, and made clear I intended to escalate further. No resolution was offered proactively at any point -- every step required me to advocate for myself. The room itself and the new room were fine. The issue was entirely with how the situation was handled -- poor internal communication, no proactive outreach, and a management team that had to be pressured into offering even a partial resolution for a non-functional toilet.

We stopped here briefly on a road trip "home" for the holidays…read more The rooms were clean, reception was festive for the holidays and we were upgraded to a super spacious room! Both elevators worked (which seems to be a rarity at other hotels) and it was decently quiet in the evenings. Great water pressure in the shower. Standard IHG (dove) toiletries mounted to the walls. Breakfast was quite good!

I guess this hotel has been redecorated since the last pictures were taken by travelers here. this…read moreis a very nice hotel for what it is. Oh that I've been for this level of hotel, Very spacious rooms, newly updated, clean very kind Staff at the front desk love everything about it so far. Very convenient to restaurants there is a Chick-fil-A and a Carrabba's Right next-door. The included pictures are from my room, which is an ADA accessible one bedroom suite.

The staff were helpful and professional. I checked in after…read more9pm, immediately sat at the desk to make a call. While I was on the call, I observed 2 roaches strolling around the room. I abruptly ended the call, headed to the front desk and got another room. I happened to share that news with a co-worker, he was at a different hotel. Apparently, he had been at this Hilton Garden Inn 2 months prior and had the same experience. I won't be back.

My stay at Aloft was unfortunately defined by one overwhelming issue: the smell. From the moment…read moreyou walk through the doors, you're hit with an intense mix of heavily scented cleaner and air freshener. It's not subtle--it's overpowering to the point that it made my eyes water and caused intensely painful headache. The room itself was even worse. The odor was so strong it triggered a headache and nausea, making it incredibly difficult to relax or get any rest--especially frustrating after arriving already sleep-deprived. What added to the experience was the lack of clear or confident communication from staff. I received multiple explanations for the smell--air freshener, cleaning products, even the floors--none of which inspired confidence or resolution. The room also lacked proper ventilation, leaving no way to escape the lingering fumes. Beyond that, the overall experience continued to fall short. The vibe felt off, my room key repeatedly failed to work from outside due to what I was told was a broken door, and parking comes at an additional $9/day. The noise level is bonkers. They said they were full. They stated I would be on the top floor and stocked with coffee and blankets for the bed. As seen by the photos, neither was confirmed or delivered. In contrast, the Hilton next door offers free parking and a much more comfortable, odor-free environment. Overall, this stay was disappointing and far from relaxing. I would not choose to stay here again. - signed an elite member staying on the road 80-90% of the month

Very bizarre experience. I showed up at 2:53 to the front desk, and told the man working that I was…read morea few minutes early but was there to check in (3:00 pm check in per my reservation confirmation). He told me that he didn't have a room for me. I asked if I needed to wait a few minutes until 3:00, he just shrugged and said he didn't know. I was a bit confused, and told him I had a room booked. He just looked at me and said "I don't know, we had 15 rooms that requested a late check out". I was a little bit baffled, so I just stood there looking at him. He eventually got on the phone and spoke to someone, then told me he'd found me a hearing accessible room. He was very dismissive and almost rude during our entire interaction, it was very odd. The room itself was fine, but I'd be very hesitant to book again based on how I was treated. He was working again the next morning when I checked out, and had the same dismissive attitude. The manager reached out to me to discuss what happened, and how they intended to move forward. I really appreciated their response, so I'm updating this review.

A decent day. A standard Hampton Inn. The breakfast was reasonable. Yogh, fruit, toast, and bagels,…read moreself making waffles, eggs, meat, products, potatoes, cereals, and oatmeal. What's great is that they have coffee 24 hours a day. The room was comfortable. Not luxurious. Basic amenities. The place is conveniently located very near the mall of Georgia and Sugarloaf Mall. The hotel is clean and the front desk staff were lovely. A respectful stay.

We had the best 5 day stay! An amazing pool, an amazing staff, an awesome breakfast, and the…read moresecurity was top tier! I went for a late night run and the security guard, Derrick, checked on me and even accompanied me for a lap around the premises. I've never felt safer and well taken care of by an establishment before. I highly recommend this hotel, whether you're staying for business or pleasure, you will get to your goal safely, comfortably, and efficiently!

We are Hilton Honors members and stayed at the Hampton Inn in Duluth, Georgia, from July 13 to July…read more18. Unfortunately, our experience was very disappointing. At check-in, the staff member on duty was unwelcoming and barely communicated with us. The elevator had a strong unpleasant odor, and our room smelled as well. We found hair on the bed sheets and towels, and several pillowcases and towels had yellow and black stains. Breakfast was acceptable on the first morning and improved slightly on the second and third days. However, the housekeeping service was extremely poor. We requested room service for three consecutive days, but no one came. On the fifth day, a housekeeper finally arrived only after we made approximately five requests that same day. Only one staff member made a genuine effort to help us. She provided extra towels, toiletries, and clean bed sheets, which we had to change ourselves. Overall, the service was very poor, and the stay was not worth the price. The only positive aspect was the location. Based on this experience, we would not stay at this property again.

I spent one night here in early September 2025. Had I checked Yelp instead of relying on my…read moreemployer's travel agency I could have saved myself a load of stress. But my feelings about Hampton Inn and Suites Atlanta/Duluth/Gwinnett County are best expressed in the captions I've attached to the two photos here. TL;DR: do not stay here.

The first thing you notice is how clean this place is. Truly spotless. Once you approach the…read morecheck-in, you'll find just how courteous and pleasant the staff is. That includes behind the counter, housekeeping, and maintenance. Nice breakfast offered. Supreme location places you very near interstates, restaurants, and grocery stores. Very impressed with this TownePlace Suites.

We chose this hotel for my wedding party, as it was the nicest and closest to our venue. It was…read moreclean and spacious for prepping before the ceremony. We had 8 ladies, stylists and 2 photographers all together and had enough space to do our hair and makeup. I would definitely stay here again and have put out-of-town guests up in this hotel since then.

This is a clean hotel. My room smelled like fresh paint. It…read moreis in very good condition. That said, I'm not a real fan of Marriots anymore. I used to be. They used to be one of the best hotel chains anywhere. They're very expensive, too.

My family and I stayed at this hotel for two nights. When we checked in, we were told that our room…read moreincluded free breakfast. We even asked again to confirm. However, at checkout, we received a statement showing an $80 charge for breakfast. I explained the situation to the front desk staff, but they denied ever saying that breakfast was included and told us to speak with the manager--who was not available at the time. Since we had to catch a flight, we left and later called the hotel multiple times to speak with the manager, who continued to be unavailable. So, we disputed the charge through our credit card company. We eventually received a survey from Marriott, where we left a review describing our experience. Only then did the manager email us, essentially implying that we were too stupid to understand the difference between "available" and "included." In her email, she claimed that her staff said breakfast was available, and that we misunderstood that to mean it was included. If you're planning to stay at this hotel, I highly recommend recording any conversations about complimentary services. Otherwise, you may be charged later and told the offer was never made--and that you simply misunderstood or weren't smart enough to get it.

The hotel is fine. It is your standard Marriott property. The breakfast is solid enough with enough…read moreoptions. The rooms are big and water pressure in the shower great. But what really kills me about this property is the fact that they charge to park. It's not downtown ATL. It's suburban land near malls and more malls but they think somehow they can charge people 10 dollars a day to park there. Is there a gate? Or a booth? No it's just a dumb parking lot and an easy way for the hotel to squeeze more money out of people. Thanks really appreciated. If I am here for work fine, but on my own dime, no thank you.

This is a pretty excellent hotel to stay at in the Duluth area. The rooms are very spacious, and…read morebecause it is a suite, you really have a home like experience with the full kitchen and living room. The bathroom is very spacious with the walk-in shower and the bottles of shampoo, conditioner, and body wash mounted on the shower wall. The bed and the sofa bed were both pretty comfortable. The sofa bed had a surprisingly decent mattress. Breakfast is your standard hot continental breakfast with several choices such as biscuit sandwiches and pancakes. Overall, the people are friendly and the hotel is in a very convenient location. Good place to stay :)