This is quite possibly the best hotel in Beckley. Or at least it will be soon. When I stayed here they were in the midst of a major remodel. They, you might as well say, tore it down to the studs and are building it back up. In the remodel, they are making it nicer than it was. When we showed up, parking was ample. Even with all the space being taken up by the vehicles and materials for the remodel. You can park on all sides of this hotel, which is good. As on this road, it shares the road with other hotels, restaurants and fast food establishments. The biggest of highlights here is the staff. They were super helpful, knowledgeable, and on their game. Upon check in they were ready for us. They had everything lined up so that when we got to the front desk, all the had to do was get our ID and everything else was set. This was the quickest check in process I have ever gone through. Then we were off to the room. The room was spacious. King sized bed, couch setup that could turn into another sleeping spot if needed, fridge, streaming sign in capabilities. Obviously the rooms were the first thing they focused on in the remodel as they were all set to go. Some rooms have balconies. However, you are not going to get the best view and they are not that spacious. Supposedly, breakfast is included, but I didn't get a chance to partake. Other things currently available, and inhouse bar/restaurant, pantry area to grab a snack or drink, and maybe a gym. However, with a remodel, not everything is available and you need to be careful in navigating the area. Upon arrival and getting to my room, I needed to go back outside to grab something from my vehicle. I decided to go out the back door since the side door is currently unavailable, but honestly, the back door is probably unavailable as well. When I walked out there, it is like the pool/community space, but it really was part of the construction. Another low point of this stay was that there was a fraternity in house for a nearby event. At two o'clock in the morning, being woken up by those guys running up and down the halls is not fun. I was a bit shook by this, but went back to sleep. I know this isn't the hotel's fault, so I can't knock them. Another perk for this hotel is that they have an offer with a nearby restaurant. If you show them your room key you get a percentage off meal tab. That is if you remember to use it. I completely forgot to do this even though I dined there. Checking out was smooth as well. They were ready for us again. Everything was set and all we had to do was tell them we were on our way out. read more

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Very clean hotel with a great staff to great you when you arrive. They even offered free coffee and hot chocolate!! read more

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We like this Courtyard Today's Drive from Hilton Head to Beckley was awful; Saturday bottlenecks throughout Charlotte; VA backups at both Mountain Tunnels; WV workers refused to open 2 lanes on Beckley Bridge resulting in 1.5 delay within miles of hotel. Due to Traffic, decided on dinner ar Marriott - Checkin clerk initially initially informed us "no dinner" tonight - I reprimanded him for false information. BLT was very good - very average service. Very limited menu and service - recommend to skip Room AC did not keep room cool Skipped Breakfast to have Trout at Tamarack.... However, did breakfast at Tudor's Biscuit World. read more

Under construction (which was not listed on the website) Check in was delayed while waiting for employees to finish chatting I'm not sure what they're renovating. The rooms are re-designed with the "new" Courtyard room design (the curved sofa-ette) but the rest of the hotel is pretty hacked up and worn. Our shower head was corroded and the shower had either mold or mold stains so not sure if that had not been updated yet or what. There is a Chick fil A and an IHOP nearby and it's not too far from the freeway so the location is good but the property just isn't. read more

Now fair warning there was still some construction going on when I stayed but it really wasn't anything disruptive. Nice stay the room was clean although I think perhaps at least in the room I stayed in the bed is probably nearing the end of its life span, after 4 days the bed did become a bit uncomfortable. Would certainly stay here again though as my company does have an office in Beckley and this is close by to the office. read more

We stayed for 1 night while traveling through WV. We wanted a hotel near the New River Gorge Bridge and this was the most reasonable room rate. Located about 20 mins from the bridge, next to an Outback Steakhouse and a Chick-Fil-A. It's a short, easy drive to most everything. We were on the 3rd floor and there was an annoying wall vibration that woke me up in the middle of the night (spin cycle of a washing machine, possibly???). The room was what I would expect of a Courtyard - clean but no frills. The rate was higher than I would normally pay for a Courtyard, but we were there in the summer when I assume it's high demand. It was a fine, clean, mid-grade hotel. read more

Benjamin McKoy assisted in a quick response, was very helpful, and knowledgeable, service is spectacular!

Staff was friendly, especially enjoyed Candy at the Bistro. Only trouble was the renovation going on but can't be helped, it was clean. read more

So very nice at check in desk. She worked hard to get a king size and two queen beds as close together as possible. I had asked ar least one room have a balcony, but they both did. That,s going above and beyond. Its clean, newly renovated and has a bistro and bar. You can sit in front of a firepit in the courtyard and have an adult beverage. This place checks all the boxes for me. read more

I spent a few nights here a couple months back and while it wasn't necessarily the most luxurious stay I've had, it was perfectly fine. Due to COVID, the amenities were pretty sparse, but that's to be expected. The staff was friendly and welcoming and did answer any questions as needed. The rooms were pretty standard (basic). It had what I needed- a desk to do work on, a small fridge, a comfortable bed and a clean bathroom. The room was nice, nothing to wow you, but it served its purpose. The hotel was located in a great place in terms of food and highway access. I know Beckley isn't the biggest metropolis but I appreciated it not being a chore to get in and out of the hotel. I did find it a bit noisy in there which was surprising to me being COVID and the idea of social distancing rooms, but I definitely could hear people. The business center was probably the only amenity I used and was happy to be able to print out my documents. Overall the hotel was perfectly fine. If I was in the area again I'd stay here. read more

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The stay was a typical hotel stay for this price point. Was quiet and the breakfast was good. Front desk help was superior.

The hotel is undergoing a major renovation & the main entrance doors are out of service today & side access doors require room key so I wonder how people will check in. This is my second stay in 2 months & I don't see much reno progress. All personnel are friendly & responsive to my requests. Sink in 1st room is plumbed backwards, Sink in 2nd room has very low water pressure. TV service is satellite so reception frequently goes out. I haven't figured out housekeeping schedule so make the bed myself, catch housekeeping in the hallway to refresh towels, empty trash & replace in room coffee. My partner stays here for business a couple of times a month. He says this is the nicest hotel in Beckley but`I just think it isn't up to Marriot standards. read more

Stayed here for one night on a business trip. The staff was friendly and attentive upon arrival and the room was generally up to date and clean. The shower had some unfortunate holes from moved shelving done poorly in a recent renovation. The hotel is conveniently located across from several restaurants within walking distance. I will likely return. read more

Courtyard by Marriott Beckley - Marks from moved shelf in walk in shower - Hotels Near Me - Beckley, West Virginia

Nasty general/night manager. I wont stay here again, makes me double think my Bonvoy. She had zero tact.

We spent the weekend in Beckley and chose the Courtyard as our hotel. Staff are attentive and helpful. Main spaces are well kept and bright. Our room was cleaned and quiet. Beds were comfortable. Will stay again. If you're an internet TV person requiring Net flicks or others, these functions didn't work in our room. Room 321. Reported to the front desk when we checked out. read more

At first sight I thought that was it would be rough. The outside could use some attention. However our room was very clean and comfortable. I've stayed in several hotels in Beckley area in disappointment. By far this has been most comfortable. The price was cheaper through the hotel than travel apps. I will definitely stay again. Some things I need to add. There is no complementary breakfast, coffee. There's a restaurant where you can order. The bad thing is that it doesn't open till 7:00. So if your an early riser like me you will be stopping next door at McDonald's. read more

This hotel is showing its age. No microwaves in any rooms except the suites! No breakfast. No gym (closed) No washer/dryer (out of order) read more

Rooms are being renovated. Lobby is done, don't let you fool you about the rooms. Food at bistro is good, but expensive. No room service, you will need to call down, have it made and then go down to grab it. read more

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Spur of the moment stop off as we just couldn't drive anymore. Rooms here were clean and everything smelled very sanitary. Hotel had obviously invested a lot of thought into safety protocols for both staff and guests during this trying time. read more

Do not stay at this property!!!!! We had stuff stolen from us while we stayed there in October 2021. The maids or front desk staff stole cosmetic supplies from a toiletry bag we left in the room and we had a family member pick it up Within an hour of leaving the hotel. The Manager, General Manager and Marriott Bonvoy Customer Care didn't do anything for us in this situation . The hotel is dirty and the staff is rude! The hotel doesn't even provide complementary coffee in the lobby. And they say because of COVID they stopped, but you can purchase it from them!!! They say it's because of COVID but we stayed there in the past and the staff has no regard for safety. The front desk staff, including the regional manager just watches TV in the booth adjacent to the front desk and if you ask them for something they act like it's a hassle for them to get up and do their job. So DO NOT stay at this property if you can help it. read more

Not a smile, not a friendly face. The front desk attendant is upset today. Maybe she didn't feel like going out of bed this morning, but definitely didn't feel like being involved in the hospitality industry. Maybe she'll get a job at the DMV. The hotel is dated, washroom towel bar fell down, the AC is noisy. They are not familiar with the Bonvoy program, you would need to argue a bit if you want your benefits. Coffee machine is broken downstairs so you cannot even purchase an espresso in the morning. But who needs one? You'd better jump in your car and drive away fast so you can forget how they overcharged you for this motel. Enjoy! read more

Decent breakfast selection which I though that it was overpriced. Decided to get the croissant (pretty good) and the berry+fruit combo (probably bought in a supermarket). My coworker got the sandwich and he said that the egg tasted like it was just unfrozen. If I would have to stay at the hotel again, I would probably eat breakfast somewhere else, specially since it is not included in the room price. read more

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Super clean, very pleasant front desk staff, modern features in the rooms and very large rooms! I traveled with my 80 year old mom and we were very comfortable - I highly recommend :) read more

I've said it before and I'll say it again- a Courtyard is a Courtyard is a Courtyard. The staff was very nice but my complaint was the VERY loud construction going on for "renovations". Got to the hotel a little earlier and was very hopeful for a nap but needless to say that did not happen It's definitely slim pickings for Marriott peeps in Beckley so if you need to stay here, it is a fine place but I will definitely be going out of my way to avoid this location in the future. Not just because it's a Courtyard but also because you have very limited food options if you are looking to get a tasty meal close by. read more

My room was broken into during my 3 night stay. I know hotels have a clause saying there not responsible for your property, but this hotel's staff was so uncaring and apathetic that I was disgusted. The staff working the front desk had no access to look at the security tape footage. The management that does have access never even responded to my requests to look at the tapes. Hotel wise it was fairly clean, the fan in our bathroom was extremely loud. Fairly standard, boring complimentary breakfast. Indoor/outdoor pool was nice. Jacuzzi inside had no jets, jacuzzi outside has jets but is not heated. read more

My husband and I stayed at Courtyard by Marriott in Beckley, WV in October for a friend's wedding. Overall, the room was fairly clean. That being said, I felt that, for the price, the condition of the room was less than acceptable. The shower doors in the bathroom were rusty, and the fixtures looked as though they were old. I will say, though, that the bed was very comfortable. The worst part of our stay was the fact that a neighboring room's smoke detector kept beeping- starting about halfway through the night until 4:00 in the morning. It must have been low on batteries. We didn't get any sleep from about midnight on. In addition- no complimentary breakfast. I would have thought for the price (over $200,) there would have been some sort of complimentary breakfast available to guests. Instead, you could pick from their menu, and have the cost charged to your room. Again, for $200/night, you'd think they'd serve at least a continental breakfast at no charge. When checking out, we told the hotel clerk about the smoke detector. All we got was an apology and "I think there's a smoke detector back there" as she pointed to a back room. No offer for a discount on a future stay (which I can tell you there won't be one,) nor any amount of money deducted from our bill. Our experience was not a good one. read more

Actually ended up here after another place nearby goobered our reservation, so we were quite lucky in my opinion. This courtyard is extremely comfortable and very accomodating. The lobby is a bit small, but it opens up to a suprisingly stylish dining area with plenty of seating. There is also a fab sitting room complete w/ flat screen, public computers and a bar; very cool! Our room was ample in size and accomodations; the beds are VERY comfy. One plus is the awesome water pressure in the shower which is an oft underappreciated feature of any hotel. Overall we enjoyed our stay and will visit again when in the area; it's nice to have a home away from home you enjoy while traveling. The only bummer I have to report is that our room keys had been turned off 3 hours before check-out time. Usually just an inconvenience, but after stopping by the desk to correct the problem the nice lady promptly re-activated our cards.....without asking our name....or for ID....YIKES!! Major safety no-no! read more

Very poor customer service they're doing renovations they overbooked and did not have my king room that I booked try to put me in a double Queen when I complained about the noise from the turn on the first floor under the contractors pulling up the tile on the floor upstairs stay away from that place with everything you have do not stay there! The worst brand I could the worst brand I could possibly recommend I used to be loyal Marriott user never again read more

Decent courtyard location. I rated it average since there was no complimentary breakfast and the shower head in my room could not be adjusted. Otherwise, it's okay. read more

From the outside the place looks dated, but the rooms and interior have completely been updated. Looks nice. Would stay again.

This hotel is conveniently located right off the exit, near a variety of restaurants including Applebee's, Outback Steakhouse, Hooters, etc. The lobby of this hotel is REALLY nice and new looking.. slightly deceiving. The rooms were decent but did not look as new as the fancy lobby. The mattress and pillows were lumpy and not as comfortable as I expected for the Courtyard by Marriott. Especially at over $110/night in a small town in West Virginia! However, we read Expedia reviews for other hotels in the area and apparently this hotel is the best one.. The AC unit in our room stopped working in the middle of the night and our room became sweltering hot. Luckily, we only stopped at this place for one night. Best thing about this hotel is the free wifi! We didn't use the pool but it looked pretty nice and clean. read more

Wanted a nice place to stay while passing through. Did not have a reservation. Front desk service was excellent and timely, room was very nice and clean, and the bed....OMG! I want one of these. So comfy. I am kinda spoiled, I guess. For the class of hotel, I expected breakfast available. I was sadly mistaken. They do have a bistro bar to get some food if you do not desire to foray out to find any but don't offer any kind of breakfast, not even Continental. But there are a few restaurants close by if you do want to get out. They even have a small place to pick up snacks but did not use it. I would recommend this place, just be aware of the food situation. read more

Disappointed they didn't have a continental breakfast but they probably do that because unless you like McDonald's, there's no other place to eat. We paid for breakfast at the hotel concession and realized afterwards we should have gone to Tamarak to eat and shop. Lesson learned. Otherwise, the rooms were clean and amenities worked. read more

Debbie checked us in late in the evening. Very hospitable ladies. Clean rooms. Fridge & coffee in room. Beautiful comfy lobby. Seems newly remodeled or a new hotel. The ladies in the Starbucks Bistro were very accommodating. Had the breakfast sunrise sandwich & French toast with Strawberries. A nice surprise to order at counter, then be served, sitting down, after a long ride through mountains. Thanks for the pleasant, clean experience! Nice outdoor, heating fireplace sitting. Inside pool looked inviting! read more

Very clean spacious room and very friendly staff! Like any Courtyard breakfast was not included but the food at the lobby bistro was tasty. Will definitely stop here again when passing through the area. read more

Very nice hotel for the price rooms were clean and comfy. Also Pasquale's pizza is the best and they deliver to your room no need to leave.

Clean. Nice staff. Easy on and off. But property is dated. I would stay next door at newer Fairfield for similar price.

Stayed at the Fairfield next door. The staff at this motel will do anything to help their guests. My wife was washing up before bed and her earring flipped down the drain. Alan, one of the hotel staff came to our room, took the drain apart, and retrieved the earring. Friendly, helpful staff. Highly recommended. read more

Hotel was very nice. The staff greets you upon entry and are very nice. The hotel is just off the highway in the same parking lot as Outback and McDonalds. Rooms are clean and the pool is refreshing. Fire pit out back. read more

Nice hotel. Parking is tight, lots of construction materiel. Easy, friendly check in, nice room, clean. Easy access to highway 77. All good. read more