Omg. Clean comfortable and reasonably priced in Beckley, WV. We arrived road weary and…read morefrustrated because of traffic jams and other things that happen when traveling through the mountains. Our check was fast and friendly. With an excellent recommendation to a restaurant to top it off. Then after a wonderful night sleeping we woke to a great shower, & then downstairs to breakfast, which was a total experience, with fresh yogurt and pancakes that were made before our eyes. A special shoutout to Susan at the front desk her willingness to answer my questions and professionalism that can be appreciated so early in the day. Overall great experience. A great place for dog lovers to bring their furry family.

Very nice hotel. Great location near lots of restaurants. Only issues...rooms were kind of small…read more Not a lot of walking room. Hotel seemed to have some structural issues during our visit. The elevators were out, two hallway tiles busted and needed replaced in the hallway, and the parking was not good at all. This location allows pickups with trailers to park there. In the three nights we were there a combined 30 plus spots were used/taken due to the trucks/trailors parking across parking lines. The parking lot is not that big, so when a few guests get to use more spaces because their vehicle needs more than 5 spots that is not fair to the rest of us

Easy, Breezy Hotel to stop in for a quick nights sleep. We made an 8+ hour trip for a hockey…read moretournament and were exhausted. We were able to easily book a room for the night via the app. Beds were a bit uncomfortable, but good enough for one night. The hotel itself was ok, could use some updating and TLC. However, staff were very kind and accommodating. I appreciated having the option of a grab and go breakfast so we could hit the road! Staff were kind enough to offer us water bottles as well.

Hotel is quite long in the tooth. Needs renovation. Carpeting in room and common areas well worn…read more Room furniture is threadbare, bathroom caulking is moldy, and USB ports inoperable. Breakfast area was a mob scene. Understaffed - front desk person seemed to be the only staff aside from housekeeping.

We had a week long stay as we sojourned from home. There were many inns to choose from but we chose…read morethis one. The place was clean and maintained very well. The breakfast was good but nothing that stood out separating it from others. Friendly staff and clean facilities so we were happy

When we walked in we were greeted by Roxanne. She was amazing very friendly and told us everything…read morewe needed to know about the hotel. She said if we had any problems to come see her. She gave us two coupons for free breakfast at the restaurant KEM'S. We were upgraded to a king suite the room was really nice. Had a living room with couch,chair, coffee table and TV. The bedroom was really big king bed room on both sides TV stand and a huge window that opened in the middle with a screen that is huge for me fresh air. We were on the third floor right above the entrance so our view out the window was of the American flag. Couldn't get any better than that. Ok time for dinner hubby wanted to relax and have a beer. We went in there restaurant KEMS to have a drink. I went and asked Roxann did she recommend their restaurant for dinner?She said she had heard a lot of good things about the food. Told me the same cooks had been there for 18 years. So we thought we'd give it a try they don't have a large menu,but what we got was amazing. We ordered a margarita, flatbread, and a side salad and while we were waiting our server brought us out some homemade potato chips. I will put pictures on KEMS restaurant page about the food but it was amazing. Our breakfast was there also. But we will definitely be back to this location. It's not far from the New River Gorge. Home To America's Newest National Park-and Tamarack Marketplace an artisan mall is very close.

This is quite possibly the best hotel in Beckley. Or at least it will be soon. When I stayed here…read morethey were in the midst of a major remodel. They, you might as well say, tore it down to the studs and are building it back up. In the remodel, they are making it nicer than it was. When we showed up, parking was ample. Even with all the space being taken up by the vehicles and materials for the remodel. You can park on all sides of this hotel, which is good. As on this road, it shares the road with other hotels, restaurants and fast food establishments. The biggest of highlights here is the staff. They were super helpful, knowledgeable, and on their game. Upon check in they were ready for us. They had everything lined up so that when we got to the front desk, all the had to do was get our ID and everything else was set. This was the quickest check in process I have ever gone through. Then we were off to the room. The room was spacious. King sized bed, couch setup that could turn into another sleeping spot if needed, fridge, streaming sign in capabilities. Obviously the rooms were the first thing they focused on in the remodel as they were all set to go. Some rooms have balconies. However, you are not going to get the best view and they are not that spacious. Supposedly, breakfast is included, but I didn't get a chance to partake. Other things currently available, and inhouse bar/restaurant, pantry area to grab a snack or drink, and maybe a gym. However, with a remodel, not everything is available and you need to be careful in navigating the area. Upon arrival and getting to my room, I needed to go back outside to grab something from my vehicle. I decided to go out the back door since the side door is currently unavailable, but honestly, the back door is probably unavailable as well. When I walked out there, it is like the pool/community space, but it really was part of the construction. Another low point of this stay was that there was a fraternity in house for a nearby event. At two o'clock in the morning, being woken up by those guys running up and down the halls is not fun. I was a bit shook by this, but went back to sleep. I know this isn't the hotel's fault, so I can't knock them. Another perk for this hotel is that they have an offer with a nearby restaurant. If you show them your room key you get a percentage off meal tab. That is if you remember to use it. I completely forgot to do this even though I dined there. Checking out was smooth as well. They were ready for us again. Everything was set and all we had to do was tell them we were on our way out.

Very clean hotel with a great staff to great you when you arrive. They even offered free coffee and…read morehot chocolate!!

Literally the rudest employees I've ever met in my life for something I had no control over. I got…read moreattacked for leaving a order at the front desk because one of their employees ordered it and told me where to leave it and after I got off the screen, I was yelled at by an older lady with Midland blonde hair that was outside smoking when I went in at the time stating that I can't leave that there that I needed to handle it well guess what I couldn't so do better retrain your employees. Tell them not to DoorDash things to the front desk. If you don't want stuff left there I'm doing my job. How about you? Do yours in hospitality because you have None.

There was bird poop in the pool. The pool was also freezing…read morecold, keep in mind its the middle of June. Other than the pool experience, the room is what you would expect from a hotel.

We specifically booked there to go in the swimming pool and when we got there, it was closed and…read moreGreen. The pet friendly rooms are old and dusty and smell odd. The person who checked us and sent us to the completely wrong door, which made our walk with all our luggage very inconvenient for elderly people. What was good: the shower head, the Pet area outback, and the location of the hotel.

Booked a Handicap Room the bathroom not wheelchair accessible what so ever in both rooms we got…read more 1st room we carpet was very stained. 2nd room a little better. Bed was fine had to get additional bath towels. Handicap shower chair was broken no portable shower head TV Small. When booking we ask for front desk at the actual hotel the man said he was but he was a booking agent. We paid top dollar for the room that was not acceptable for a handicap person. Staff very nice. Been to this hotel many times over the years. Will not be back.

I was looking for a spot to stay on my way up to Ohio. I did some hiking in West Virginia along the…read moreway, and I just needed a place to sleep. The property is really nice, clean, quiet, and easily accessible. The prices are really reasonable. All of the staff was very friendly, but Thomas really stood out. He was very adamant about ensuring that the guests of the hotel felt welcome and has a professional can-do attitude. on the way back down, I decided to stay at this property again. Same experience as the first time. My only criticism is the continental breakfast. They do have waffles, but they didn't have any other real options beyond those tiny yogurts and some danishes or toast. It was OK because Tudor's Biscuit World is only 2 miles away and there's a Burger King across the street that has a pretty decent breakfast for cheap. The room was clean, the beds were really comfortable, including the pillows, the water was hot, and the AC worked well.

Trainee was nice at check-in & hallway smelled fresh. First room was bad: smelled like B.O. &…read morebathroom smelled like pee & floor was dirty. So back to desk for a new room.. which was a tad better. Had a burnt food smell and toothpaste spit all over the faucet and handle. Chair was atrocious, fridge looked pretty rough, maybe it needs a paint job or cleaning. We cracked the window & screen was ripped like a person went thru it. Gave it 2 stars b/c it had hot water w/ good pressure & the bed was comfortable w/ decent pillows. We weren't gonna eat breakfast so can't review that but went to get hot cocoa for daughter & coffee grounds were in the hot water. So I told attendant & she said try the other one in the breakfast room. But we found the same problem there and she blamed the night crew for not cleaning it out.. So we just left. Evidently, they need better management over cleaning procedures.

We had an amazing stay from start to finish. We were greeted right away and offered cookies and…read morewater at check in. The lobby and room was very clean. The breakfast was a very nice spread and Karl even offered to make me scrambled eggs if I didn't want what was offered. He asked if we needed anything else and his customer service is exceptional. We would definitely return to stay there again.

Perfect stay. All excellent staff from our check in new Gradma of Elija, buffet manager, check…read moreout young lady & the general manager Cammi. The buffet was one of the most organized, well stocked variety and cleanest I've had at an hotel. And at 75, I'm not always easy to please & have seen a lot of buffets. Room was great-immaculate. Definitely staying here again!

Stayed at this Country Inn & Suites while on our way to Virginia. My wife and I like to stay at…read morethis chain because we can get a one-bedroom suite that has a door to separate the bedroom from the living area. When she goes to bed early, I can stay up without bothering her. While having an identical layout, the room we had at this hotel didn't have this door. Our stay here was pleasant. Our check-in went quickly and without problems. The room was clean. Everything worked as I would expect - drapes closed without problems, sink stopper held water in the sink, the sink drained rapidly, the lights all worked, etc. The towels were soft; the bed was comfortable and the pillows were ample. A complimentary breakfast is provided. Hot items included omelets, sausage, biscuits and gravy and waffles; cold items included cereal, yogurt, sliced fruit. The hotel is next door to a Cracker Barrel Old Country Store, so a meal and some shopping is a short walk away.

I do not make this review lightly. This is one of my favorite hotels, and my family and I rent…read moremultiple rooms on our ways to and from vacation every year. It bears mentioning before I delve into this that: A. This was by far our worst experience here, and by and large I'd rate most of our visits here 4 or 5 stars. B. We booked late and we may have gotten the last rooms available on a Saturday night. That said, this was an uncomfortable, bordering on highly unpleasant, stay. When we arrived there were zero parking spots available. Yes it was late and yes, they were busy. But there were many cars just parked badly across 2, sometimes 3 spots. I don't necessarily know how the hotel should fix this, but that's on them. We arrived late but check-in was easy. I got two rooms, but because of when I booked, they were not near each other. That's fine. That's on me. But both rooms were... subpar. It was clear immediately they were not cleaned correctly. Or maybe not cleaned at all. The bathroom was filthy. Dirt, smears, and hair were all over. There was no liner in the trash, AND trash was present. The towels appeared not to be fully stocked and were hung incorrectly. The bed was not made right and there was no comforter. The second room was just as bad, AND had a blood/brown stain on the foldout sofa. When I let the desk guy know he was not surprised and said it was an ongoing problem. He got us some clean sheets and a comforter. I also let the daytime desk guy know at checkout. He sighed and made a note as well. No other concession was offered. If this was my first trip here, i might not write this review. I might just move on to a different hotel. But this hotel needs to improve.

I mean you get what you pay for, the hotel is about as good as a red roof but with breakfast…read more As of year of 2025 there's no bed bugs, cleanliness is like a 5/10 but that's just from my room to the elevator and the stairs to the first floor. Biggest concern i have would be the heater/ac unit in the room, looks and smells like it hasn't been cleaned since maybe 2005.(no surprise ) Regardless overall I wouldn't come expecting top notch service and quality. It's comfortable and good for a short stay or a long stay. Overall the hotel experience is great for what it is.

Everything could improve by 100%!!! If I could give this hotel 0 stars I would!!!…read more We are locals in Beckley and we are having renovations done to our home and needed to rent a room from 12/1/25 - 12/5/25 so we went online and booked, reserved and prepaid for a room at the microtel inn & suits by Wyndham through hotels.com so far so good. Well we arrive at the hotel to check in at around 7pm and immediately apon arrival our experience starts off terrible. As we are walking through the front doors 2 gentlemen are walk out with their luggage and proceeded too tell us that they found bed bugs in their room and was definitely not staying at this hotel. Even so we proceed to the front desk and the attendant working the desk was an older gentleman with gray hair and glasses we tell him the name the room is reserved under and he asks us for drivers license and credit card as soon as he looks at our drivers license he says "" Nope we do not rent to locals period so I'm gonna go a head and cancel this reservation and since you made the reservation through a 3rd party site you need to call their 1 800 number about getting your money refunded. When I tried to explain to him why we were locals needing a hotel room he immediately shows no interest in hearing anything I could possibly have to say when he rudly interrupts me as soon as I had begun to speak to him. This time saying "" No Exceptions!! Period!!! No locals stay here!!! So I'm gonna need you to leave the property "" . Our experience at this hotel was absolutely horrible one of the worst experiences at any hotel I have ever had!!! Staff was completely rude and unwilling to listen to any reason whatsoever as to why a local might need to rent a room for a few days!!! It's not like my husband and I look like the type of people that could be renting a room here because we have bad or negative intentions!!! The front desk attendant could have at the very least could have pretended to care enough to hear us out and explain why we locals were trying to stay at this establishment!! TERRIBLE, UNFRIENDLY, RUDE, STAFF at front desk!!!