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    Courtyard by Marriott Charlotte Gastonia

    2.1 (73 reviews)
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    Side of my bed ... STAINED.
    Duri H.

    Bottom line: Do not stay here. You will be extremely grossed out. Walking in: You are hit by a weird smell - combo of just dampness, old dirt, and cigarette smoke. Lobby isn't horrible... just kind of dirty and smelly but manageable. The pantry was 90% empty both days I stayed here. As soon as you step foot in the elevator, though, it goes downhill immediately. It's extremely dirty. Folks working here: Everyone is so nice!!! All the ladies that I came in contact with were super pleasant and hospitable. They deserve a cleaner work place. First room: I checked in and opened the door to my room. THERE WERE LIVE GNATS. Like swarms of gnats in various corners of the room. The floor had a dead small cockroach. The room was disgustingly dirty. Second room: This room was equally dirty, but there weren't flies roaches or gnats so I stayed here for 2 nights. Overall: If I had a rental car, I would have absolutely slept in the car instead. Unfortunately I used Uber so that wasn't an option. This hotel is not usable. Just burn it down. You will feel how damp and dirty the carpet is in your room through your socks!!! It's all so bad, so dirty, so dingy. When they show motels in movies where people are doing bad things, and those motels look extremely horrible in an exaggerated way ... that's what this place looks like.

    View of the hotel from the parking lot where they made my daughter sleep after cancelling her reservation for a very poor reason.
    Jeff C.

    Take care of your customers. I filed a case with this hotel and its parent, Mariott following the unconscionable treatment of my daughter and have had no response or resolution now in 3 months. In summary, a 21 year old girl was told to go sleep in her car in Charlotte when the desk clerk refused to let her check-in. She had lost her wallet somewhere along the long drive from Illinois to North Carolina got to hotel at 3am and tried to check in. We had a confirmed reservation for her with a credit card on file and diamond status with Marriott's loyalty program but the desk clerk refused to check her in without a physical credit card she could run for incidental. The clerk refused cash and cited company policy. We escalated in the middle of the night with hotel management and were still denied. The Courtyard told her to go find someplace else. Now at 3:30 am. Marriott offered a token 10,000 points later as an apology. As that is not enough points to even stay 1 night in any Marriott hotel in the area, we were simply further insulted. Thankfully the 21 year old was only scared and tired after the long night and nothing worse happened while sleeping in her car in their parking lot. I asked for her to be awarded a substantial number of points as an apology and was told by Marriott to take it up with the Courtyard. Forrest the Courtyard GM suggested we have a conference call with Marriott and I am still waiting for any reply.

    Sitting area
    Caleb M.

    The renovation project at this property was a success. I stayed previously and appreciated the changes management made.

    Stained bedding
    Julie F.

    Two stars because the lobby is very nice. Our front desk person was very kind and understanding. Those are the best things about this hotel. We checked in and grabbed our keys then went straight to the meeting we had due to timing. We never went to the room. When we returned a few hours later, our room was open. There was a carpet scrubber in the room and the toilet was completely clogged with fecal matter. I would like to know how a hotel allows this room to be available for check in. We returned to the front desk - as stated above, the front desk person was very kind and understanding. She immediately changed our room. Second room - smells damp but it is clean (kinda). There's a smell of dampness. The comforter looks like someone used it to remove their makeup. We are checking out in the morning. The picture of the bedding doesn't even come close to showing the stained bedding. I didn't not take a picture of the biohazard in the first room.

    Terrible A/C unit with dead bug
    Aurelie J.

    Upon entering the hotel, very similar to other hotels, it smells lightly of bleach due to the indoor pool. The lobby is decent enough though you can tell the furniture has been here for quite some time because the leather-like couches have been peeled excessively. The room itself was decent until I came across a giant dead roach by the A/C unit. The bed sheets looked clean though I did find strands of hair beneath the covers. The covers were poorly tucked in, which isn't an issue for me but just makes me wonder if they were rushed. The bathroom appeared clean though the tub looks a little stained. The mirrors are clean. There are some drink rings left on the desk. There was an odd smell upon entering the room. Unpleasant and stale, though it may have just been a lack of circulation to the room. Can't really smell it anymore after being in the room for a short time. My biggest complaint about this particular hotel in this room would be the A/C unit. It is extremely dated and it keeps turning off even though it is not the temperature it is set to in the room. Like every 5 minutes the unit cuts off. This is a big thing for me, because I overheat extremely easily. And it is the middle of July. This hotel is charging $119 a night. Overall I'd give the hotel 2.9 stars Side note: I brought my PC tower for work, and I assumed I would have no issue connecting it to the TV in the room. However, the hotel has connected some weird type of box to the back of the TV and it is affecting how the picture looks when I connect my computer. It is cutting off the border of the screen. I attempted to fix the issue in my PC's settings but turned out it was the TV. And because of the box they attached to it, I couldn't get to the settings on the tv. Again not a big deal. But very annoying. ---- So that was my original review, but after spending one night here I have some additional issues. The sheets are much dirtier than I first saw, they were not washed properly. And this room was cleaned not well at all. In addition to the dead bug, there's also trash on the floor between the bed and the nightstand. And there is mold on the shower curtain. The sink fills up more than half way and will not drain until you turn off the water. The mini fridge in the room is very cheap, barely works and does not have a freezer compartment. Also, the shower would not cool off even though I had it turned to cold. I was nearly burnt by the scalding hot water. I had to jump out of the shower because there was no space to stand in the tub that was not getting hit by water because there were two shower heads for some odd reason. And despite turning the temperature down it did nothing. Lastly, the bistro in the lobby, their food is incredibly expensive ($12 for a burger, $9 for a salad) and not appetizing at all. Even their Caesar salad was disgusting. Stars have been lowered to 1 star.

    Water damage on ceiling.
    Steven M.

    The lobby looks nice enough, but don't let that fool you. The rooms in this hotel are old and outdated. My room smelled like smoke and it's a non-smoking room. It was only one night, so I tolerated it, but it's really in bad shape. I recommend staying at another hotel.

    Room 206 fire hazard
    Rev. Dr. Brian S.

    Out of towner. These rooms are ridiculous for 100plus 75 deposit. Them to have safety hazards.

    Drew M.

    This place is a dump, unreal. This is below anything I could have imagined a major hotel brand would be willing to operate. At $140 a night we arrived to no one at the front desk, was told when someone arrived , 20 mins later, " Place is short staffed cuz they don't pay $##T". My room smells like a swamp, the pool looks like one, Green cloudy water, they shoved a urinal cake in the AC in an attempt to Mask the smell. Mold behind peeling wallpaper. We got in late so we stayed but absolutely never again at at Marriot. We will stick with the Hilton brands. Update: no staff to provide the breakfast we paid extra for in the room rate. Was told by front desk staff that management can be called but does not answer the phone and doesn't have voice mail set up. I called and that was my experience. Luckily booked through a third party who took action STAY AWAY!!!

    Water stain
    Rebekah H.

    The room had a weird, musty smell. There were water stains lining the ceiling. There was a missing smoke detector. The shower was very nasty. Parts of the ceiling were peeling off. The toilet paper holder was coming out of the wall very easily. They were teenagers running back-and-forth between the surrounding hotels, running up and down the halls, screaming and yelling, and knocking on all the doors and no one stopped them. The staff was very friendly though when we checked in however when the shift changed and we asked for an extra blanket, we were met with eye rolls and huffs and puffs. We will not stay again.

    Bathroom Dirty grout

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    Ask the Community - Courtyard by Marriott Charlotte Gastonia

    Review Highlights - Courtyard by Marriott Charlotte Gastonia

    p. It was just a hop, skip, and jump to I-85 and cities beyon

    Mentioned in 2 reviews

    Read more highlights

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    My friend and I had dinner reservations and we were both so excited to try this restaurant. From…read morethe moment we walked in we went to the "rooftop" bar that didn't exist lol. It was a pretty view but the website said and pics as well that they had a rooftop bar. The ambience was pretty and the server was extremely nice BUT they don't have their liquor license. The server said they forgot to renew it so they only had beer and wine. I would imagine they got in trouble and lost their liquor license. We didn't end up staying since we were disappointed they didn't have liquor and no rooftop bar existed. (The website should be updated as well to include no rooftop bar existed/ we even told the staff we were going to the rooftop bar and they didn't say they didn't have one) The menu was extremely limited as well but the staff were very nice and apologized. I would give them another chance.

    Beautifully restored hotel that used to be a bank. I was here for a special event out on the patio…read moreso I didn't see what the rooms looked like. The restaurant inside is nice and they open at 5, however they were nowhere near prepared to start talking orders from us at the event which also started at 5. Poor girl running the bar and taking food orders all alone, but she was handling it well. I wanted the chicken dip but they ran out within 30min of opening. So I ordered shrimp and grits. It was very disappointing, not flavorful like I expected and grits were very runny. But the ones who were able to get the chicken dip raved abt it so I definitely want to go back and try it out.

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    This is an older hotel but renovated. I would much rather stay here than some of the newer Hiltons…read more I'm a diamond for life member and this by far has been the best service I have had in over a year . We travel all over the US and we have recently had some terrible service and the room being clean. The staff there were friendly and welcoming . I appreciated that. My room was clean and plenty of towels to accommodate two of us. The bed was comfy . The breakfast was kept stocked so we didn't have to ask for anything . We will be back next time we get to this area again. Thanks for the great stay.

    Decided to stay here while being in town for a ball tournament. We only stayed for one night…read more(5/17). The lady at the front desk greeted me and first impressions I probably could have been offended but once she and I got to talking she was cool and I even saw her the next morning and she was great! We had four people in our group and got one of the few rooms left which was a king with a sofa bed. We were thinking two would sleep in the King and two on the sleeper sofa. We were a little surprised to see that the sofa bed was really only big enough for one adult or maybe one adult and one small child but we worked it out. My only con was the sheets on the sofa bed were dirty but they quickly switched those out with clean ones. The lady on the evening shift was quite friendly. The rest of the room appeared to be very clean. We had a great breakfast. They had sausage, eggs, waffles, cereal, yogurt, oatmeal, muffins, bagels and more. The lady working the breakfast was also very nice. The facilities in general appeared to be taken care of well. Perfect...nothing is perfect...but you can tell they try to make their guests happy and comfortable. We would definitely stay here again.

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    I would strongly recommend staying away from Hilton Home2 Suites Belmont…read more My family and I stayed at this hotel for nearly 12 weeks due to a plumbing leak at our home. I'll start with the one positive: the housekeeping staff is excellent--very kind, hardworking, and our room was clean upon check-in. Unfortunately, that is where the positives end. At check-in, we were told extended-stay guests receive housekeeping three times per week and were asked which days we preferred. That schedule never happened. Our room was repeatedly skipped or pushed back due to staffing shortages, with priority given to check-outs. This is not the fault of the cleaning staff, who are clearly overworked, but rather a management issue. This Hilton-brand hotel frequently did not have enough linens to service all rooms. On multiple occasions, staff had to ask guests to turn in dirty towels just so more could be washed. There were also times when kitchen dishcloths and towels ran out before they reached our room. In December, a Hilton brand inspector visited, and management clearly knew ahead of time--there was sudden cleaning and painting. One concerning issue involved breakfast sanitation. Normally, there was one shared gallon of milk for all guests. The day before the inspector arrived, this was replaced with individual milk bottles, only to return to the shared gallon a few days later. Management claimed this was a coincidence, which raises concerns about consistency and sanitation standards. There are many transient workers who stay here, and it appears to be the primary clientele the hotel caters to. If that suits your needs, this may work for you. However, if you expect consistent Hilton standards, I would recommend considering the Holiday Inn Express or Fairfield Inn in Belmont instead.

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    Best Western Gastonia - Two Queen Guest Room

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    I recently spent two nights here in while visiting dear relatives. We enjoyed our stay and would…read morestay here again. Best Western Gastonia is hotel located in Gastonia, North Carolina, that offers guests a comfortable and convenient stay with its prime location and excellent amenities. The hotel has a rich history and strong ties to the local community, making it an good choice for both business and leisure travelers. Best Western Gastonia was established in 1998, and since then, it has undergone several renovations to ensure a modern and inviting atmosphere for guests. The hotel is part of the Best Western Hotels & Resorts brand, which has been providing quality accommodations for over 70 years. As a franchise, the ownership of Best Western Gastonia is held by local entrepreneurs who have a ongoing and involvement with the area which is always a good thing. The hotel's location has easy access to several major highways, including I-85 and US-321. This allows visitors to explore the area with ease and visit nearby attractions such as the Catawba Creek Greenway, Daniel Stowe Botanical Garden, and the US National Whitewater Center. Best Western Gastonia is also a short drive away from the Charlotte Douglas International Airport, making it convenient for out-of-town guests. When it comes to dining options, the hotel is surrounded by a variety of top-rated restaurants to satisfy every taste bud. Some of the best dining options within close proximity to the hotel include: The Cracker Barrel is next door within walking distance and Outback is across the street, and a cool Dunkin nearby. Aside from those popular chains there's also:  Luna Hombre - A popular Mexican restaurant known for its authentic dishes and vibrant atmosphere. Webb Custom Kitchen - An upscale eatery offering a seasonal menu of farm-to-table American fare. Sammy's Neighborhood Pub - A laid-back sports bar serving a range of pub favorites and cold beverages. Akita Express Japanese Restaurant - A local favorite for sushi, hibachi, and other traditional Japanese dishes. Best Western Gastonia offers guests a range of amenities to make their stay as enjoyable as possible. Some of these amenities include: * Complimentary hot breakfast [It's well stocked, hot and fresh, with eggs, sausage, biscuits, breads, bagels & muffins, waffles, juices, cold cereals, and the coffee is good.  * Free high-speed Wi-Fi [worked well] * Fitness center * Seasonal outdoor pool * Business center * Meeting facilities Plus there's a resident lobby cat named "Moma" that will come by if invited, but likes to patrol one the garden area outside =^;^=  The hotel is open 24 hours a day, seven days a week, ensuring guests have access to everything they need round the clock. Big shout out to Opal, at the front desk, who was very helpful and commindating, a real joy! Bottom line: The rooms were clean, the beds were comfy, everything was in good working order and not only do my honey & I enjoy our stay but so did our sweet kitty Miss Princess. So yes it is pet friendly.  To learn more about Best Western Gastonia, visit their website at https://www.bestwestern.com/en_US/book/gastonia/best-western-gastonia/propertyCode.41084.html or follow them on Facebook at https://www.facebook.com/BestWesternGastoniaNC/ for the latest updates and promotions.

    Out of town trip . I won't pay 109 plus tax and 100deposit for another room like thisread more

    Courtyard by Marriott Charlotte Gastonia - hotels - Updated June 2026

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